Innovative Learning, Organizational Development, and Employee Engagement executive with 20+ years of experience building programs and executing corporate talent strategies to develop organizational skills and enhance employee satisfaction. Known as a learning transformation specialist and executive leadership development SME, I am able to unlock potential and increase performance effectiveness with real bottom line results. To do this, I engage as a servant leader focused on casting overall vision and developing strategic direction for all levels of the organization with executable goals. Also, I am able to build cross-functional relationships and gain management consensus with cooperation for successful change management and staff adoption for program success.CAREER HIGHLIGHTS:Implemented ongoing training programs on service standards and delivery resulting in an increase in the Customer Satisfaction score of 9.32 on a 10-point across the organizationDesigned and executed learning strategy raising enterprise employee satisfaction score 20% and moving training scores from the lowest in 2018 to the second highest in 2021Led initiative to improve Employee Satisfaction to 4.3 on 5-point scale enterprise wideDesigned and delivered leadership pipeline strategy that assessed management skills of business leaders and changed internal executive promotion from 10% to 60% / 4 yearsSKILLS AND EXPERTISE: Learning and DevelopmentExecutive DevelopmentPerformance ConsultingEmployee EngagementTeam LeadershipLeadership PsychologyLeadership CoachingExecutive CoachProgram Design / GrowthInstructional DesignSkill / Gap AnalysisHireCoachGlobal Learning LeaderStory TellingSuccession PlansTalent ManagementOnline / Virtual TrainingLMS ImplementationeLearning PlatformsTraining Development / FacilitationEmployee SurveysEmployee RetentionTeam Building and EffectivenessStrategic PlanningChange ManagementConflict ManagementProject ManagementNegotiations SkillsSix Sigma / LeanPresentation SkillsKeynote Delivery