• Ensure Global Change Community adhering to Policies and Procedures and assist creating and implementing change management strategies and plans that reduce risk and incidents from Changes• Key role in ensuring projects (change initiatives) meet objectives on time to drive for more efficient business processes• Work to drive automation for higher % of successful changes, lower # of incidents from changes and less manual effort needed for all Change Community members• Apply a structured methodology and lead change management activities by supporting and coaching Change Team members, as well as folks from other Organization, with all Change related items

• Play a key role in ensuring projects (change initiatives) meet objectives on time and by increasing employee adoption and usage focusing on the IT side of change – including changes to business processes, systems and technology• The primary responsibility will be creating and implementing change management strategies and plans that reduces risk, maximize employee adoption and usage and minimize resistance as well as track and report issues• Work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees• Act as Coach for senior leaders and executives in helping them fulfill the role of change sponsor and will also provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions. Also support project teams in integrating change management activities into their project plans• Apply a structured methodology and lead change management activities

• Collaborated with key stakeholders to manage major client software releases, directing process from development stage to actual release, and re-engineering to allow substantial headcount savings.• Promoted seamless and timely delivery of software products or updates by serving as gatekeeper responsible for “holding the keys” to production systems / applications, and overseeing implementations. Implemented process to ensure all dependent items were identified and tracked• Served as Architect, identifying, creating, and implementing processes or products to efficiently manage release of code, troubleshoot problems, and ensured coordination within all projects, teams and components of release.• Managed multiple Release Managers owning individual capabilities, ensuring all items were in order and executed in timely fashion to ensure success of all major releases.• Tracked all requirements in each release, relaying updates to Business and Development, as well as Quality Assurance Teams to ensure proper items were in each release.

Senior Release Manager for Health Care Industry Client. Successfully managing major Client software releases from development stage to actual release. Serve as a facilitator and liaison between varying business units to promote smooth and timely delivery of software products or updates. Gatekeeper who is responsible to “hold the keys” to production systems/applications and take responsibility for their implementations. Other responsibilities include acting as an architect and help to identify, create and/or implement processes or products to efficiently manage the release of code. And also help troubleshoot problems with an application (although not typically at a code level). Ensure coordination within all projects, teams and components of a release. Manage multiple Release Managers owning individual capabilities to ensure all items are in order and executed in a timely fashion to ensure success of all Major releases.

Business Analyst responsibilities included facilitation between business, test, development, systems and management teams to ensure all requirements had been met to allow testing to progress within the scheduled time frame. Created presentations and mock-ups, as well as lead multiple calls. Had to ensure records for each and every requirement were created and properly maintained in multiple systems, as development and business teams’ utilized different platforms. Also as Business Analyst responsible for Release Management, keeping track of all requirements in each release and relaying this to Business and Development Teams to ensure the proper items were in each release. Provided updates to Project Management in a timely manner

Oversaw UAT for 20+ projects ensuring the proper creation and maintenance of Master Test Plans, Test Strategies, Test Scenarios, Test Schedules and Test Case results. Responsibilities included facilitation between test, development, systems and management teams to ensure all requirements had been met to allow testing to progress within the scheduled time frame. Also was responsible for ensuring updates of all testing results and defects were being properly identified and logged within the provided tools. Provided updates to IBM and Client Project Management Office effectively and in a timely manner.

Successfully provided Test and Project Management Experience for multiple IBM Divestiture Projects. Responsibilities included defining, creating and maintaining Master Test Plan, Test Strategy, Test Scenarios, Test Schedules and Test Cases. Responsible to oversee Integration Testing, UAT and End to End Regression Testing across multiple systems and instances. This included ensuring proper requirements had been provided, system updates had been made, scripts had been created, testing properly executed and signed off, as well as code being properly moved to Production. Also responsible for ensuring updates of all testing and any defects were brought to the Project Management Office effectively and in a timely manner

Successfully led large test teams across multiple geographies responsible for developing and signing off on all Test Strategies and development of all test activities to ensure documentation (change requests, work requests, PTR’s, etc..) properly captures all specifications needed for end user. Ensured that team was testing all proper elements to ensure systems will meet IBM and Client requirements for Global roll out while also maintaining proper documentation. Oversaw the defect management process to ensure Management was aware of all issues and the expectations of when resolution will occur. Integrated with Multiple project teams to endure all Client dates and expectations were met.

During system upgrade sand enhancements for IBM Global Internal Source to Pay Systems, ensure documentation (change requests, work requests, PTR’s, etc..) properly captures all specifications needed for end use. Testing all proper elements to ensure systems will meet IBM requirements for Global roll out. Maintaining proper documentation.

Managed end to end Procure to Pay Process (P2P), Operations and Systems Solutions (Accounts Payable, Procurement and Customer Assistance Center) for Multiple IBM Clients including NiSource, The Coca Cola Company and Colgate Palmolive. Ensured Operational Costs remained within the planned budget while was also responsible for meeting the performance metrics agreed to within all Service Level Agreements. Responsibilities also included oversight of controls and Sarbanes Oxley Requirements. Directly Managed IBM and Contract Staff in multiple locations within the US as well as in India and Costa Rica, including recruitment, hiring, reviews, etc... I was also the Principal Liaison and Guide Manager for the India Delivery centers, AP and Procurement, to ensure a seamless and flawless delivery between regional and global hubs. Central Client Contact for all P2P issues, process challenges, and escalations. Created dash boards and key indicators for IBM and Clients on each engagement to ensure visibility to all aspects of the operations were visible.

Responsible for Global Design and Transformation of Multiple IBM Clients, including NiSource, The Coca Cola Company, Advance Auto and Colgate Palmolive, to the IBM S2P platform and processes. Worked with Global design and transformation teams from AP, Procurement, Sourcing, IT and Change Management to successfully solution all processes that were in scope of contracts. Duties during this phase included Client relationship development, knowledge gathering of current process and procedures, solution design, developing Process Flows and Process Definition Documents, assisting in writing Functional Specifications and GAP Analysis. Preparing for the Transition of this work, responsibilities included, but were not be limited to, knowledge transfer, overview and insight to current client processes, writing of Desk Procedures for all ‘As Is’ and Transformed processes; Development and Maintenance of: Project Plan, Staffing Plan, and Education Plan, ensured all staff were on boarded Globally by the proper dates, supplies and needs (printers, desks, scanners, etc) for all locations were ordered and in place by toll gate dates. Successfully facilitated on going meetings with IBM and Client Executives on Project Status and process discussions. Also Transition Managed the Client movement from IBM hosted system to new internal system as part of InSourcing of work. Transformation Management responsibilities for that included ensuring IBM Organizations were able to provide support required within appropriate guidelines as well as met all agreed upon deadlines. Ensured any requests or workload outside of agreed upon items were reimbursed by the client.

Worked on multiple ‘potential client’ bids and proposals by documenting IBM process/solutions to meet the needs of RFP’s and RFI’s. Assisted in Finance and Accounting Design and Architecture Solutions and Supported Solutions Sales Teams by not only providing data but presenting solutions to Potential Clients for work to be outsourced to IBM. Provided metrics and benchmarks utilized for Price design for potential Client Deals as well.