David Mcknight, Pcc Email and Phone Number
David Mcknight, Pcc work email
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David Mcknight, Pcc personal email
David Mcknight, Pcc phone numbers
I'm the owner and founder of McKnight Image Lab, a boutique image & brand consulting and executive coaching company in NYC and Miami. With 20 years of experience as a former management consultant and financial services executive, I now work with ambitious mid- to senior level professionals looking to skyrocket their career success. I accomplish this by focusing on their brand, presence and leadership. The vast majority of my clients receive new job offers, promotions, and salary increases within 6 months of working together. As a highly experienced consultant and coach, I also work with corporations and teams through workshops, presentations, and seminars on the following: • Executive Presence• Strategic Personal Branding• Effective Communication Skills• Leadership Development• Leading through Change• Professional Image & Style• Virtual PresenceI'm also a published author of, The Zen of Executive Presence, and I've been featured in national media outlets such as The New York Times, Inc. Magazine, Wall Street Journal Market Watch, Time Out NY, MSNBC.com, Huffington Post, and more.Services:• Private one-on-one coaching for emerging leaders, senior executives, and entrepreneurs• Private or small group consultations for executives• Group coaching for teams• Corporate consulting & advisory for leaders at Fortune 500 companies, not-for-profits, and start upsCore Competencies:Executive Presence • Personal Branding • Leadership Development • Career Coaching • Business Strategy Consulting • Change Management • Business Transformation • Customer Experience • Customer Relationship Management
Citi
View- Website:
- citigroup.com
- Employees:
- 196387
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Svp, Customer Remediation Process, Change, And Training LeadCitiMiami, Fl, Us
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Svp, Customer Remediation Process, Change, & Training LeadCiti Jun 2022 - PresentNew York, New York, Us- Led efforts to define and enhance the five-phase customer remediation lifecycle methodology, resulting in a standardized and efficient process for resolving customer issues.- Facilitate sessions to analyze and document current state processes across four lines of business, identifying areas for optimization and implementing streamlined workflows.- Led effort to develop comprehensive desktop procedures and documentation templates to ensure consistent and accurate execution of remediation activities, resulting in increased efficiency and faster resolution times.- Liaise with leaders across the organization to socialize process changes and raise awareness about our organization's customer remediation initiatives, fostering a culture of continuous improvement and accountability.
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President And CeoMcknight Image Lab May 2006 - PresentMiami, Fl, UsFounded in 2006 by David McKnight as a side project while working as a consultant, McKnight Image Lab has blossomed into a full-service boutique image consulting, executive coaching, and personal branding agency based in NYC. We work with ambitious and high-performing professionals or entrepreneurs seeking to accelerate their careers, achieve business or new venture breakthroughs, or creating transformational changes in their life and career. SERVICES:Image Consulting • Life Coaching • Executive Coaching • Business Coaching • Brand Consulting • Workshops and Keynote PresentationsSPEAKING TOPICS:Executive Presence and Leadership • Understanding the Power of Professional Image • Designing Your Personal Brand • Energy Leadership for OrganizationsSPEAKING CLIENTS:Fordham Business School • Deloitte Consulting • General Electronic Aviation • Entrepreneur Organization • Development School for Youth • AIG • Out Professionals • Bridging Access to Care • JLL Corporate Real Estate • New York University Book a complimentary 15-minute session here: www.calendly.com/davidmcknight -
Executive CoachThe Executive Leadership Council (Elc) Jul 2021 - PresentWashington, District Of Columbia, UsSelected to be a service provider to provide coaching and support to Black corporate professionals participating in various ELC programs. -
In-House CoachReal Chemistry Mar 2021 - Feb 2022New York, Ny, UsCoaching and supporting talented and ambitious professionals with topics such as leadership development, executive presence, strategic communications, and personal brand elevation. -
Organizational Change Management ConsultantNew York University Oct 2019 - Jan 2021New York, Ny, Us• Led change management efforts for critical projects impacting Faculty Affairs, HR, and Finance functions.• Guest Lecturer for an undergraduate “Interviewing Strategies” class. -
Head Of Change Management For Third Party Risk ManagementAig Oct 2016 - Jan 2018New York, Ny, Us• Oversee the planning and development of strategic communications, stakeholder impact analysis, and training materials to support the deployment of a new Third Party Risk Management tools and processes for the enterprise.• Partner with technology team and business stakeholders in the design of a new automated category based risk assessment solutions to assess and rate various types of risk associated with third parties, including compliance, information security, business continuity, financial viability, legal, and reputation.• Design strategy to deploy the automated risk assessment tool across all business units and segments across the global enterprise. -
Global Head Of Business Architecture And Solution Design For Risk Control ServicesAig Apr 2014 - Nov 2016New York, Ny, UsThe purpose of Risk Control Services (RCS) is to support AIG’s business strategy by providing customer centric, innovative and cost effective end-to-end third party management solutions to better manage and mitigate risk to the organization. Within this context, my scope of responsibilities include:• Designing and implementing an end state architecture for the global target operating model – including enabling methodology, processes, metrics, and tools – and providing oversight of global operating model alignment • Improving the experience of the third parties with whom the organization works and partners• Formalizing and standardizing vendor and business partner management operations across the organization’s business units• Establishing a strategic framework and system to identify, assess, rationalize, and integrate vendor management functions to enhance organizational effectiveness through streamlined capabilities, which reduces operating costs and minimizes complexity• Monitoring vendor and business partner relationships and assessing both the risk and value to ensure alignment with current strategies and objectives
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Sr. Enterprise Integration ManagerAig Jan 2013 - Apr 2014New York, Ny, UsWithin the global Business Transformation Office, the Enterprise Integration Management (EIM) function was established to identify opportunities to better align strategic objectives, delivery timelines and resource requirements between the company’s most important programs. EIM also provides a comprehensive framework to facilitate management of integration points and dependencies between these programs globally and regionally. Scope of responsibilities include: • Facilitate continuous communication and dialogue between program teams where potential dependencies and/or integration points exist• Conduct scheduled enterprise and regional forums to monitor upcoming and past due dependencies and resolve integration related issues• Assess resource impact by estimating projected impact by regions/country/function • Support Business Leaders in developing high-level integrated roadmap representing the most important programs
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Senior ManagerDeloitte 2011 - 2013Worldwide, OoHealth Plans Strategy and Operations senior manager.Key Projects:• Pharmacy Service Operations Program Management Office establishment for leading national health plan• Health Care Reform Program Management Office establishment for leading national health plan• Health Insurance Exchange (HIX) Operational and Technical Readiness Assessment for leading national health plan• Medicare Operational Assessment for leading national health plan -
Independent ConsultantFreelance Consultant 2009 - 2011• Provided business strategy and marketing strategy consulting to non-profits and small businesses• Conducted personal branding and professional image seminars for several local universities and organizations• Provided Image consulting and brand consulting to professional executives in NYC
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Senior ManagerAccenture 2005 - Feb 2009Dublin 2, IeSenior Manager in Health & Life Sciences CRM practiceKey Projects:• Redesign and branding of a digital member portal following a multi-state M&A transation for leading health plan• Medical Management operational report design and development for leading health • Development of a multi-year medical management roadmap for leading health plan• Design and implementation of a Wellness Program for leading health plan• Consumer Drive Health (CDH) strategic operational assessment for leading health plan -
Principal ConsultantEloyalty, A Teletech Company 2000 - 2005Austin, Tx, UsBusiness Architect and Project Manager for large Customer Relationship Management Programs across multiple industry sectors.Key Projects:• Business Case development for large health insurer to assess feasibility of building or buying new eligibility system• Assessment of business processes for the Business Service Group of a large health insurer• Cross-Application project management for a large health insurer• Quality Assurance management and methodology development for leading health insurance company• CRM Sales and Marketing application implementation for Fortune 500 pharmaceutical company• CRM Sales and Marketing application global implementation for Fortune 500 information/media company• Development of an Interaction History and Service Management application for a global shipping company -
ConsultantPricewaterhousecoopers 1998 - 2000GbSenior consultant with focus on delivering Customer Relationship Management and Marketing Solutions to Fortune 500 clients. Key Projects:• Global CRM Service application implementation for leading UK financial services company• eCRM strategy development and business model definition for leading provider of information management systems to the automotive business market• Global deployment of proprietary project management and methodology software product -
ConsultantErnst & Young 1996 - 1998London, GbBusiness and Technology Analyst Consultant working for Fortune 500 organizations around the globe.Key Projects:• Global implementation of foreign exchange trading system for leading financial services firm• Oracle Financials global implementation plan for Fortune 500 durable consumer products company• Point of Sales analysis and design for Fortune 500 hard and soft goods retail company
David Mcknight, Pcc Skills
David Mcknight, Pcc Education Details
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Carnegie Mellon UniversityPublic Policy And Management -
Rutgers UniversityPhilosophy
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Princeton UniversityPublic Policy Analysis
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Cornell UniversityDiversity And Inclusion
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Ipec CoachingExecutive & Business Coaching
Frequently Asked Questions about David Mcknight, Pcc
What company does David Mcknight, Pcc work for?
David Mcknight, Pcc works for Citi
What is David Mcknight, Pcc's role at the current company?
David Mcknight, Pcc's current role is SVP, Customer Remediation Process, Change, and Training Lead.
What is David Mcknight, Pcc's email address?
David Mcknight, Pcc's email address is da****@****aig.com
What is David Mcknight, Pcc's direct phone number?
David Mcknight, Pcc's direct phone number is +1 (0) 646 857*****
What schools did David Mcknight, Pcc attend?
David Mcknight, Pcc attended Carnegie Mellon University, Rutgers University, Princeton University, Cornell University, Ipec Coaching.
What are some of David Mcknight, Pcc's interests?
David Mcknight, Pcc has interest in Social Services.
What skills is David Mcknight, Pcc known for?
David Mcknight, Pcc has skills like Program Management, Business Strategy, Management Consulting, Crm, Business Process Improvement, Public Speaking, Change Management, Performance Improvement, Business Analysis, Project Planning, Process Improvement, Management.
Who are David Mcknight, Pcc's colleagues?
David Mcknight, Pcc's colleagues are Stella Lee, Kan Ling, Prathamesh Chavan, Cfa, Efraim González Fuentes, Stefanie Wiederkehr, Ekta Kishore, Magdalena Laskowska.
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