David Mcknight, Pcc Email & Phone Number

Miami, FL, US

New York, New York, US

- Led efforts to define and enhance the five-phase customer remediation lifecycle methodology, resulting in a standardized and efficient process for resolving customer issues.- Facilitate sessions to analyze and document current state processes across four lines of business, identifying areas for optimization and implementing streamlined workflows.- Led.

Miami, FL, US

• Founded in 2006 by David McKnight as a side project while working as a consultant, McKnight Image Lab has blossomed into a full-service boutique image consulting, executive coaching, and personal branding agency based.
• Life Coaching
• Executive Coaching
• Business Coaching
• Brand Consulting
• Workshops and Keynote PresentationsSPEAKING TOPICS:Executive Presence and Leadership

Washington, District Of Columbia, US

Selected to be a service provider to provide coaching and support to Black corporate professionals participating in various ELC programs.

New York, NY, US

Coaching and supporting talented and ambitious professionals with topics such as leadership development, executive presence, strategic communications, and personal brand elevation.

New York, NY, US

• Led change management efforts for critical projects impacting Faculty Affairs, HR, and Finance functions.
• Guest Lecturer for an undergraduate “Interviewing Strategies” class.

New York, NY, US

• Oversee the planning and development of strategic communications, stakeholder impact analysis, and training materials to support the deployment of a new Third Party Risk Management tools and processes for the enterprise.
• Partner with technology team and business stakeholders in the design of a new automated category based risk assessment solutions to assess and rate various types of risk associated with third parties, including.
• Design strategy to deploy the automated risk assessment tool across all business units and segments across the global enterprise.

New York, NY, US

• The purpose of Risk Control Services (RCS) is to support AIG’s business strategy by providing customer centric, innovative and cost effective end-to-end third party management solutions to better manage and mitigate.
• Designing and implementing an end state architecture for the global target operating model – including enabling methodology, processes, metrics, and tools – and providing oversight of global operating model alignment
• Improving the experience of the third parties with whom the organization works and partners
• Formalizing and standardizing vendor and business partner management operations across the organization’s business units
• Establishing a strategic framework and system to identify, assess, rationalize, and integrate vendor management functions to enhance organizational effectiveness through streamlined capabilities, which reduces.
• Monitoring vendor and business partner relationships and assessing both the risk and value to ensure alignment with current strategies and objectives

New York, NY, US

• Within the global Business Transformation Office, the Enterprise Integration Management (EIM) function was established to identify opportunities to better align strategic objectives, delivery timelines and resource.
• Facilitate continuous communication and dialogue between program teams where potential dependencies and/or integration points exist
• Conduct scheduled enterprise and regional forums to monitor upcoming and past due dependencies and resolve integration related issues
• Assess resource impact by estimating projected impact by regions/country/function
• Support Business Leaders in developing high-level integrated roadmap representing the most important programs

Worldwide, OO

• Health Plans Strategy and Operations senior manager.Key Projects:
• Pharmacy Service Operations Program Management Office establishment for leading national health plan
• Health Care Reform Program Management Office establishment for leading national health plan
• Health Insurance Exchange (HIX) Operational and Technical Readiness Assessment for leading national health plan
• Medicare Operational Assessment for leading national health plan

• Provided business strategy and marketing strategy consulting to non-profits and small businesses
• Conducted personal branding and professional image seminars for several local universities and organizations
• Provided Image consulting and brand consulting to professional executives in NYC

Dublin 2, IE

• Senior Manager in Health & Life Sciences CRM practiceKey Projects:
• Redesign and branding of a digital member portal following a multi-state M&A transation for leading health plan
• Medical Management operational report design and development for leading health
• Development of a multi-year medical management roadmap for leading health plan
• Design and implementation of a Wellness Program for leading health plan
• Consumer Drive Health (CDH) strategic operational assessment for leading health plan

Austin, TX, US

• Business Architect and Project Manager for large Customer Relationship Management Programs across multiple industry sectors.Key Projects:
• Business Case development for large health insurer to assess feasibility of building or buying new eligibility system
• Assessment of business processes for the Business Service Group of a large health insurer
• Cross-Application project management for a large health insurer
• Quality Assurance management and methodology development for leading health insurance company
• CRM Sales and Marketing application implementation for Fortune 500 pharmaceutical company

GB

• Senior consultant with focus on delivering Customer Relationship Management and Marketing Solutions to Fortune 500 clients. Key Projects:
• Global CRM Service application implementation for leading UK financial services company
• eCRM strategy development and business model definition for leading provider of information management systems to the automotive business market
• Global deployment of proprietary project management and methodology software product

London, GB

• Business and Technology Analyst Consultant working for Fortune 500 organizations around the globe.Key Projects:
• Global implementation of foreign exchange trading system for leading financial services firm
• Oracle Financials global implementation plan for Fortune 500 durable consumer products company
• Point of Sales analysis and design for Fortune 500 hard and soft goods retail company

Ms, Public Policy And Management

Ba, Sociology, Philosophy

Fellowship, Public Policy Analysis

Certificate, Diversity And Inclusion

Certified Professional Coach (Cpc), Executive & Business Coaching