• Strong background in Oracle RDBMS v18/12/11g/10g/9i and SQL Server 2008.• Expertise in working with SQL queries and PL/SQL (Stored Procedures, Packages/Functions).• Excellent knowledge of the design and implementation of the Data Warehouse life cycle.• Experience with business requirements gathering, business analysis and documentation.• Strong analytical skills with a knack for problem solving.• Ability to work well under pressure and meet deadlines.• Experience in building web application projects using Cold Fusion, JavaScript, HTML, and CSS• Developed complex SAP Business Objects reports.• Architected and maintained PTC Windchill customizations• Migrated data into and out of PTC Windchill

• Established a 12 unit networked environment for desktops, notebooks and printers• Performed routine system maintenance for patches, software updates, and software upgrades• Offered remote support via phone and RDP• Monitored monthly on-line auction sales• Implemented a customer database system using Microsoft Access

• Support University faculty, staff and student in an enterprise environment across multi-media platforms including chat, email, face-to-face, and phone• Provide desktop client support and account maintenance tasks• Trained in phone, email, online chat, and face-to-face support• Setup, troubleshoot, and configure enterprise wireless and wired networking• Initiated, tracked and expedited network, PC, and phone repair tickets