Handling all employee relations matters for university employees on an investigation case basis. Working with the human resource manager as well as HR director on diversity and inclusion matters to benefit employee morale. Handling all Leave of absence and ADA accommodation request while maintaining federal guidelines. Working closely with learning and development on training opportunities as well as employee development plans. Working with the HR manager on performance management tools and improvement. Actively facilitating panel interviews with department managers to fill possible position requesitions.

Managing Leave of absence for company wide employees as well as up to date with state and government laws by state to ensure company is compliant with all government rules. Facilitating onboarding and new hire orientation classes for incoming new hire class. Managing all compensation/ payroll related inquires and employees issues. Project manager of all HR system related issues. Benefits and payroll administrator on a high level scale.

Former Turner Broadcast NetworkHandling all complex HR issues escalated to the Employee Service Center (ESC) by employees, managers and business partners (HR, Payroll, TTS, Risk Management, etc.). Specializing in policies and process support related to one of the specialized service offerings supported within the shared service center. An in-depth understanding of the HR policies and procedures associated with state laws and government procedures. Maintaining a collaborative relationship with appropriate Centers of Expertise (COEs) and external third party providers to support the resolution of questions, issues and concerns associated with his/her specialization.

Assisting HR recruiting in the hiring process of store and corporate candidates to the Home Depot organization. Conducting phone interviews to possible candidates as well as providing possible candidates on the status of their application. Screening candidates on customer service base questions to get a fill of the candidate to see if that candidate is the best possible fit for the position. Sending store managers recommendations on candidates based on phone screening interview process. Leading retail employment branding and marketing in partnership with corporate business partners. Probing recruiting strategies to possible new hire candidates. Building relationships with senior recruiters to ensure all candidates are screen correctly.

Provided Human Resources support for corporate and field employees on pension/401k benefits. Directly managed escalated pension benefit plan issues as needed by employee benefits center. Coordinated all highly complex employee relation issues with the benefits operation manager to ensure benefit administration was compliant with department guidelines. Worked closely with corporate client Human Resource generalist to ensure data is inputted into AON Hewitt internal systems correctly, such as employee hire/termination date. Audit and review employee files to ensure all payroll pension wages are setup correctly for payroll schedule. Implemented a process improvement regarding employees W2/1099 tax forms that decreased employee relation issues and escalated research, which provided the organization with employee satisfaction. Cross function with internal departments to improve employee pension eligibility and 401k retirement data which caused employee system errors online. Partnering with HR Manager and supervisors to resolve employee relations issues that may include complaint/conflict resolution, retention plans, performance management, career development and terminations.

Managed an offshore foreclosure mortgage team of 27 employees on foreclosure state and federal guidelines. Providing training to newly hire oversea team members to ensure department guidelines are followed. Keeping track of employee productivity to provide future training opportunities. Working closely with the Vice President on recruitment, orientation and training. Implemented a training course to conduct computer base training, which eliminated negative audit scores, which also provided employees the chance to engage in complex escalated issues for better understanding. Prevented potential employee relations by providing audit feedback to department Vice President to ensure all employee issues are addressed by management. Addressed all escalated issues from employees to determine a need for further investigation. Acted as a central point of contact for oversea employees on escalated issues and internal employee relation issues. Implemented a process to improve all employee relations, which improved morale and productivity oversea as well as onsite. Coordinates, calendars and manages communication for training and development programs.

Assisted Macy’s employees on general HR functions such as new hire onboarding as well as benefit related questions i.e. health medical benefits. Providing managers with resolutions on employee relations escalated issues such as disciplinary actions and company policies. Acting as sales floor manager in absence of sales manager. Providing support to the HR director by implementing new and improved processes such as HR department forms and termination process.