Extensive proficiency in CCTV systems, encompassing cameras, DVRs,NVRs, VMS, Intercom and network infrastructure.• Skilled at diagnosing and rectifying hardware and software issues associatedwith CCTV systems.• Thorough grasp of network protocols and setup, including TCP/IP, DHCP,DNS, and VLANs.• Provided adept technical assistance to customers via various channels likephone, email, and remote desktop tools.• Acquainted with video analytics and advanced video management software.• Demonstrated exceptional problem-solving and analytical skills.• Contributed to the creation of user manuals, troubleshooting guides, andknowledge base articles.• Capable of working autonomously and fostering effective teamwork

Managed workflow to include prioritizing when back-up occurred; completed tasks efficiently and identified opportunities for process improvements.Ensured all employees were fully trained while providing leadership, and overseeing the execution of company goals.Attended in client meetings, prepare scope of work, proposed creative solutions to resolve conflicts and best serve clients' needs

Finding a good product to the company in the aspect of quality and reliability by following the QMS standards. Coordinating with the suppliers from china for product development and solving service issues. Coordinate with sales and Marketing Department for various Activities in product development. Testing the STB Hardware for tuner sensitivity and stability. Checking for Software bugs and customization as per regional requirement. Customization with software development team according to market requirement. Handle the production level problem of multiple vendors. Product test procedures, manufacture/design methodology, QA, software downloading and technical report with documentation. Develop and conduct specialized training on new products launched and raise awareness and application of relevant subject matter. Coordinate with marketing in Logo Designing for the entire Approved products i.e. Master carton Box, Gift Box, Product Designing. Maintain stocks and updating stock status every month for the samples. Perform market researches to understand market requirements and initiate innovative product development. Develop and review design prototypes, perform test and finalize product design to facilitate mass production. Analyze new components, materials and technologies to evaluate functionality for all new product development. Design new concepts for development of new products and maintain technical compatibility to develop concepts into real products. Prepare comprehensive project plans with technical objectives and detailed cost estimates. Analyze product cost and prepare schedule plans for effective implementation of projects. Document records for all project proposal and associated activities

As a system engineer, the responsibilities are engineering support for the Building Automation. Project, Selection of materials as per the Specifications and requirements, engineering for the development of new third party software for Open protocol system, technical support in Honeywell SCADA EBI. Technical and Commissioning support for higher end projects such as TCS - Business and Financial Sector - Chennai. Responsible for all Supervisory Control and Data Acquisition system operations, maintenance, and support, and led a team that successfully supported SCADA for over 2 years with near 100% availability. Honeywell Exposure: Databases: MS-SQL Server. Tool: Quick Builder-CON, LINCNET (Access Configuration) SCADA: EBI (Enterprise Buildings Integrator_R310. Version). Controller: SPC and IPC of Control system for HVAC Automation, IQ Series for Access control system, XLS 60 for Life Safety System, HONEYWELL HNDR Series in CCTV Surveillance system. System Handled: Fire Alarm System [XLS 60]. CCTV System [HNDR (P and S - Series) HONEYWELL DVR]. Access Control System [IQ CONTROLLERS] and BACS. HVAC Systems [SPC and IPC]. Public Addressing System. Water Leakage Detection System. Laptop Tracking System. Gas Leakage Detection System

Having knowledge to assembly and testing the Industrial Paging. Taken training to operate, maintain and seek out the problems from Elixir Engineer. Attending the problem related to Industrial Paging Installation and service of Industrial Paging. System Handled: Industrial Public addressing system PH Meter