David Orozco Email & Phone Number

Chicago, Il, Us

Dekalb, Illinois, United States

• Leads repair team in data network repairs, configurations, installations, and troubleshooting.• Monitors and maintains five-building campus network, containing 30k+ switches/routers, fiber optic and copper interfaces.• Analyzes monitoring data for equipment problem-solving and determining actionable repairs.• Provisions all replacement network devices.• Repairs and replaces switches, routers, supervisor modules, and linecards.• Tests fiber optic circuits and transceivers up to 400Gb speeds.• Oversees in house network ticketing system, adding clear notes and communications between team members. • Coordinates and delegates daily work with onsite and remote teams. • Correlates and communicates daily facility maintenance with network operations impact.• Supports IP and BGP routing issues across entire network.• Ensures service level agreements (SLAs) quotas are met.• Interviews and onboards new team members. Delivers ongoing training and development.

• Monitored group e-mail inbox for support e-mails from large carrier customers, including Verizon, Comcast, and AT&T.• Acted as part of team supporting long-distance voice termination service for clients, with organizations sending calls to network to then send off toward destination network.• Addressed complaints to include no available routes, failures to connect, dropped calls, and DTMF failures.• Supported VoIP origination services. • Monitored network and resolved issues with SIP gateways and media servers. • Troubleshot IP routing issues as each arose. • Processed local number porting orders. • Built the batch orders in network switches for number provisioning.• Created and scripted automated testing tools on Linux terminal server.• Sent LNP orders to other carriers and built batch jobs needed for network to take numbers during porting.

Lake Bluff, Illinois, United States

Scheduled automotive repair service appointments for customers. Scheduled technicians’ workloads. Advised customers of needed repairs. Ordered and tracked needed parts and shop supplies. Coordinated jobs with outside vendors.

Palatine, Illinois, United States

Provided technical support for wholesale and retail dialup and wireless Internet service. Troubleshot and maintained Lucent and Cisco networking routers, switches, and access servers. Provided on-site technical support for wireless Internet service customers. Analyzed network usage data to locate potential critical failures.