David Perron Email & Phone Number

Portsmouth, Nh

Direct a team responsible for third level application support for all applications used by the credit union. Execution of nightly cycle and delivery of reports and data. Work with external support vendors to remediate and resolve issues. Mange Engine ticketing system used to assign and track work requests. Work with business teams to prioritize requests based on impact. Budget responsibility, hiring, performance reviews. Developed robust change management procedures to meet banking regulations,

81 Wyman St, Waltham, Ma. 02154

CAMBRIDGE SAVINGS BANK, Waltham, MAAssistant Vice President − IT Manager - 2017 to 2020KEY ACHIEVEMENTS★ Spearheaded a technology team of 12 technical resources and two contractors while managing the Help desk, Windows Server administration, network administration, and support for 400 end-users in multiple locations for multiple enterprise applications. ★ Administered recruitment, staff supervision, budgeting, resource allocation, purchasing of hardware and software, and performance evaluations and employee training for the organization.★ Partnered closely with the Executive teams to ensure compliance with multiple banking requirements related to security training and system maintenance while recommending/updating policies and protocols to maintain compliance with banking regulations. ★ Directed the implementation and support of Banks network (WAN/LAN) and server (VMware) infrastructure in addition to working closely with business teams on resource allocation, focusing on priority work. ★ Led multiple engineers and vendor support teams to ensure 24x7 availability of Operating Systems, Server and desktop hardware, and network (Routers, switches, firewall, and IPS).

Merrimack, Nh

FIDELITY PERSONAL AND WORKPLACE INVESTMENTS, Merrimack, NHVice President − Computer Operations Management - 2010 to 2016 KEY ACHIEVEMENTS★ Oversaw a team of 70 resources, including offshore extension, with five direct reports while serving as an executive team member of the centralized support organization, and leading multiple enterprise application support teams.★ Supervised the Application Support Center providing level 2 and 3 support to all Fidelity end users, managed workflow and imaging for all Fidelity business units, and provided data and batch support for Health and Welfare Benefits Administration.★ Headed Batch Cycle execution and scheduling for Personal Investing business groups – with daily cycles, including account balance calculations and pricing calculations in both distributed and mainframe environments.★ Coordinated critical business processes such as the Annual Enrollment and year-end processing while ensuring regulatory compliance by updating and communicating group policy, procedures, and protocols.★ Managed various functions pertaining to resource planning, project management, audit item remediation, and major application and infrastructure upgrades.

Merrimack, Nh.

Vice President of Information Services  Information Security Officer - 2002 to 2010KEY ACHIEVEMENTS★ Directed a team of 25 resources with four direct reports and formed a global team in charge of end-user and server support, database administration, risk management, and business continuity planning.★ Developed a business continuity program based on requirements analysis and engineered IT solutions to ensure regulatory compliance, and designed use cases and policy documentation to determine activities requiring additional assessment.★ Interfaced with business teams on policy development for workplace safety and building evacuation while researching and designing a database auditing solution to strengthen operational controls. ★ Formulated and maintained an Information Security program that met internal and external audit and state insurance regulators' requirements.★ Participated in the Information Security steering committee responsible for the strategic planning of the enterprise program of the organization.

Boston, Ma.

Director of Information Services - 1996 to 2002KEY ACHIEVEMENTS★ Administered a team of 20 resources with three direct reports, and created a technology support organization by leveraging technical knowledge and best practices to establish support processes, measure success, and maximize staffing resources.★ Recruited nine technicians to manage UNIX technical services, database administration, and end-user support while overseeing remediation of all infrastructure and hardware components in preparation for the new millennium. ★ Led a project to install and configure Sybase replication server and created disaster recovery policies and documentation while managing budgeting, negotiating and procurement of equipment, and daily operations of several enterprise applications.

Waltham, Ma

Managed a global responsible for all activities of desktop computing, including LAN / WAN, Helpdesk, Citrix, Microsoft servers, telephony and data. Managed a high-performance technical team accountable for building and supporting a large Cisco network infrastructure comprising various internal applications covering 400+ users across multiple locations. Interface for vendor contracts to support hardware on Windows, Novell, HP and Sun servers. Created policies and procedures documentation, escalation procedures and service level agreements.

Provided desktop support for 450 clients and several servers in a Netware 4.1 and Windows Server environment, including Microsoft Office products. Created policies, procedures and documentation for tracking and managing desktop inventory and software licensing. Diagnose issues relating to Microsoft mail for internal and mobile users.

Waltham, Ma

• Direct a staff of six technicians responsible for installing software services for the cellular industry. Applications ran under VMS, UNIX, and VOS. • Coordinated installation of X.25 and SS7-based services to cellular switches and set up fraud prevention and billing applications.

Bachelor’S Degree, Bachelor Of Science (Bs) In Business Administration And Management

Activities and Societies: Golf Team

Regional Leadership Forum

A rigorous and highly-experiential “learning lab” which promotes long term leadership development via six 2-day sessions unfolding.

College/University Preparatory And Advanced High School/Secondary Diploma Program

Certificate, Computer Electronics, A+

750 Hour certification program in Computer Electronics.

Education record