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Over the past 15+ years, I have acquired extensive experience in leveraging ITIL service management and Kaizen principles to execute innovative, cost-effective IT strategies and solutions that enhance operational efficiency and drive consistent revenue growth. This experience – coupled with my strategic leadership and relationship management skills – has enabled me to thrive as a trusted implementation expert who builds robust, compliant IT operations and governance structures while effectively communicating technical knowledge across all levels of the organization.A few of my achievements include:★ Delivering $2M in cost savings by engineering strategy to migrate 400K annuity policies from a legacy platform to a new rules-based engine, thereby cutting processing time from weeks to hours.★ Implementing a strategic plan to migrate Windows server infrastructure to a co-location facility using a Hyper-Converged platform while migrating bank phones and customer call center to a Cloud-based solution.★ Co-developing a governance structure for enterprise workflow applications, resulting in migration to the latest version of software and hardware and closing three outstanding audit teams.★ Executing a database auditing strategy for a life insurance group and creating operational controls to investigate abnormal database behavior, ensuring business process and financial statement integrity.At this present time, I’m seeking an exciting career opportunity where I can showcase my expertise as a collaborative leader who spearheads the streamlining of IT operations and the creation of innovative business process solutions by leveraging the latest technologies and process improvement methodologies. I can be contacted via davidperron2020@gmail.com. Thank you for your interest, and I look forward to discussing the next steps with you.Sincerely, David Perron
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Avp - Application Support And DevelopmentNortheast Credit Union May 2021 - Apr 2023Portsmouth, NhDirect a team responsible for third level application support for all applications used by the credit union. Execution of nightly cycle and delivery of reports and data. Work with external support vendors to remediate and resolve issues. Mange Engine ticketing system used to assign and track work requests. Work with business teams to prioritize requests based on impact. Budget responsibility, hiring, performance reviews. Developed robust change management procedures to meet banking regulations, -
It Manager - Assistant Vice PresidentCambridge Savings Bank Mar 2017 - Jan 202081 Wyman St, Waltham, Ma. 02154CAMBRIDGE SAVINGS BANK, Waltham, MAAssistant Vice President − IT Manager - 2017 to 2020KEY ACHIEVEMENTS★ Spearheaded a technology team of 12 technical resources and two contractors while managing the Help desk, Windows Server administration, network administration, and support for 400 end-users in multiple locations for multiple enterprise applications. ★ Administered recruitment, staff supervision, budgeting, resource allocation, purchasing of hardware and software, and performance evaluations and employee training for the organization.★ Partnered closely with the Executive teams to ensure compliance with multiple banking requirements related to security training and system maintenance while recommending/updating policies and protocols to maintain compliance with banking regulations. ★ Directed the implementation and support of Banks network (WAN/LAN) and server (VMware) infrastructure in addition to working closely with business teams on resource allocation, focusing on priority work. ★ Led multiple engineers and vendor support teams to ensure 24x7 availability of Operating Systems, Server and desktop hardware, and network (Routers, switches, firewall, and IPS). -
Vp Computer Operations Management - Workplace TechnologyFidelity Investments Jan 2010 - Sep 2016Merrimack, NhFIDELITY PERSONAL AND WORKPLACE INVESTMENTS, Merrimack, NHVice President − Computer Operations Management - 2010 to 2016 KEY ACHIEVEMENTS★ Oversaw a team of 70 resources, including offshore extension, with five direct reports while serving as an executive team member of the centralized support organization, and leading multiple enterprise application support teams.★ Supervised the Application Support Center providing level 2 and 3 support to all Fidelity end users, managed workflow and imaging for all Fidelity business units, and provided data and batch support for Health and Welfare Benefits Administration.★ Headed Batch Cycle execution and scheduling for Personal Investing business groups – with daily cycles, including account balance calculations and pricing calculations in both distributed and mainframe environments.★ Coordinated critical business processes such as the Annual Enrollment and year-end processing while ensuring regulatory compliance by updating and communicating group policy, procedures, and protocols.★ Managed various functions pertaining to resource planning, project management, audit item remediation, and major application and infrastructure upgrades. -
Vice President & Information Security Officer Fidelity Investments Life InsuranceFidelity Investments 2002 - 2010Merrimack, Nh.Vice President of Information Services Information Security Officer - 2002 to 2010KEY ACHIEVEMENTS★ Directed a team of 25 resources with four direct reports and formed a global team in charge of end-user and server support, database administration, risk management, and business continuity planning.★ Developed a business continuity program based on requirements analysis and engineered IT solutions to ensure regulatory compliance, and designed use cases and policy documentation to determine activities requiring additional assessment.★ Interfaced with business teams on policy development for workplace safety and building evacuation while researching and designing a database auditing solution to strengthen operational controls. ★ Formulated and maintained an Information Security program that met internal and external audit and state insurance regulators' requirements.★ Participated in the Information Security steering committee responsible for the strategic planning of the enterprise program of the organization.
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Director Of Computer OperationsFidelity Investments Life Insurance 1996 - 2002Boston, Ma.Director of Information Services - 1996 to 2002KEY ACHIEVEMENTS★ Administered a team of 20 resources with three direct reports, and created a technology support organization by leveraging technical knowledge and best practices to establish support processes, measure success, and maximize staffing resources.★ Recruited nine technicians to manage UNIX technical services, database administration, and end-user support while overseeing remediation of all infrastructure and hardware components in preparation for the new millennium. ★ Led a project to install and configure Sybase replication server and created disaster recovery policies and documentation while managing budgeting, negotiating and procurement of equipment, and daily operations of several enterprise applications.
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Manager Of Desktop ComputingEds Corporation 1995 - 1996Waltham, MaManaged a global responsible for all activities of desktop computing, including LAN / WAN, Helpdesk, Citrix, Microsoft servers, telephony and data. Managed a high-performance technical team accountable for building and supporting a large Cisco network infrastructure comprising various internal applications covering 400+ users across multiple locations. Interface for vendor contracts to support hardware on Windows, Novell, HP and Sun servers. Created policies and procedures documentation, escalation procedures and service level agreements. -
Desktop Support EngineerEds Corporation 1993 - 1995Provided desktop support for 450 clients and several servers in a Netware 4.1 and Windows Server environment, including Microsoft Office products. Created policies, procedures and documentation for tracking and managing desktop inventory and software licensing. Diagnose issues relating to Microsoft mail for internal and mobile users.
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Installation SupervisorEds Corporation 1990 - 1993Waltham, Ma• Direct a staff of six technicians responsible for installing software services for the cellular industry. Applications ran under VMS, UNIX, and VOS. • Coordinated installation of X.25 and SS7-based services to cellular switches and set up fraud prevention and billing applications.
David Perron Skills
David Perron Education Details
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Bachelor Of Science (Bs) In Business Administration And Management -
Society For Information ManagersRegional Leadership Forum -
Beverly High SchoolCollege/University Preparatory And Advanced High School/Secondary Diploma Program
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Ati Technical InstituteA+
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Beverly High School
Frequently Asked Questions about David Perron
What is David Perron's role at the current company?
David Perron's current role is Senior IT operations and business transformation leader specializing in optimizing technology infrastructure and information services in the banking and finance sector.
What is David Perron's email address?
David Perron's email address is dp****@****ngs.com
What is David Perron's direct phone number?
David Perron's direct phone number is +160391*****
What schools did David Perron attend?
David Perron attended Salem State University, Society For Information Managers, Beverly High School, Ati Technical Institute, Beverly High School.
What skills is David Perron known for?
David Perron has skills like Financial Services, Process Improvement, Risk Management, Business Analysis, Vendor Management, Business Process Improvement, Software Development Life Cycle, Program Management, Requirements Analysis, Cyber Security, It Audit, Identity And Access Management.
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David Perron
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David Perron
New York, Ny3wellsfargo.com, rwbaird.com, llrpartners.com -
3loosco.com, loosco.com, loosnaples.com2 +160354XXXXX
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