Director Client Services
CurrentI was recruited to the organization to manage the full customer experience for the SaaS and Cloud software startup. I was accountable for sales, business development, operations, and maintaining service delivery and customer retention. The company's ERP (Enterprise Resource Planning) and PSA (Professional Services Automation) solutions played a key role in disrupting the litigation support industry by helping customers integrate industry-appropriate workflow metrics for increased reporting capability.As a senior leader with the organization, I spearheaded the company's introduction into the legal market, achieving industry recognition as a new standard innovation.