David Rivera Email & Phone Number

• Expertise in developing product strategies to drive revenue growth
• Proficient in creating and implementing training material, such as video tutorials and internal documentation, to enhance employee learning and development
• Skilled in conducting training sessions to expand employees' knowledge in product and internal workflows, enabling them to gain a deeper understanding of the products they sell
• Experienced in delivering new hire training to onboard new employees effectively
• Proven track record in project management, from planning to execution to project closure, to help the company achieve its revenue goals.

San Salvador

• Provided Tier 3 level of support for G Suite Products.
• Assisted in identifying, creating, and monitoring product bugs and outages
• Helped initiate the deployment of operations for G Suite in Telus Guatemala.
• Assisted with the recruitment process, training, and on-boarding of new employees.
• In charge of creating training sessions for new hires, product updates, and product refreshers
• Completed for more than a year a Technical Sales Coach position, helping employees to identify customers willing to upgrade their current account status to higher subscriptions and taught them how to upsell Google's.

El Salvador

• Provided Technical Assistance via Phone and Email for G-Suite Cloud Products
• Became expert on Google's Admin Console infrastructure, Security, Billing, Collaboration and Migration Tools as well as Email infrastructure.
• Reached 100% of customer's satisfaction on the first month of operations.

El Salvador

- Provided technical support on Hardware and Software to Small Medium Business and Consumers in the US and Latin America- Exceeded account sales targets on upselling Dell products to SMB companies and consumers in the US and Latin America. - In charge of dispatching on-site repair orders and communicated with on-site technicians for break/fix support..