David Argachal Email & Phone Number

Palma, Pm, Es

Palma De Mallorca Y Alrededores

Iberostar Iberostar Cala Millor****
Lead a team of 120 pax and encourage their development. Increase turnover, financial analysis of performance. Analysing and taking action to exceed customer satisfaction. Implementing projects in the hotel. Maintain a commitment to sustainability and quality while following up on all of the above.

Santa Cruz De Tenerife Area, Spain

Freelance responsible for investment portfolio in Crypto Trading.
Gathering information and analyze active cryptocurrency markets, executing trades and securing deals, position trading and swing trading.

Palma Area, Spain

Hotel Seramar Comodoro Playa ****
Newly renovated family owned hotel with privileged location on the beachfront of Palmanova, Mallorca. VIP Terrace with Jacuzzi, Mediterranean restaurant, pool bar and swimming pool.

P&L Management, investment management and preparation of annual economic budget. Management of the human resources and health & safety department, and responsible for talent development. Support to revenue department. Responsible for updating and maintaining 4* hotel standards according to current laws and regulations. Analysis of client satisfaction, develop of improvement plans and work together with my team in a preventive way to achieve it.

💫Notable Accomplishments:
-TripAdvisor score increased in three months by one percentage point compared to previous years.
-Update of hotel standards.

Santa Cruz De Tenerife, Spain

Iberostar Grand Hotel Anthelia*****
During this time ,I had the opportunity to be Hotel Manager in one of the best hotels in the Canary Islands. A 5 * beach-front resort with 392 rooms, 5 restaurants, 3 cafe bars, 5 swimming pools, gym, several meeting rooms, a show-theater, spa and Mayr Kur Space therapy area.

Reporting to the director and replacing him in his absence. P&L Management and elaboration of the annual budgets. Customer satisfaction analysis and elaborate action plans together with the hotel team. Staff management, (245pax) prevention of occupational risks, HACCP.

💫Notable Accomplishments:
-Spain best all-inclusive resort, TripAdvisor Traveller´s Choice Awards 2016.
-Be the one responsible for the quality and environmental management system certifications based on the ISO 9001, ISO 14001 and EMAS 2016 standards, with great congratulations from the auditors due to the involvement of the team and the taking of corrective measures.
-Significant improvement of labor climate index compared to previous years.
-Reduction of maintenance costs compared to the previous year.
-Obtaining several awards as TripAdvisor Traveller´s Choice 2016 and HolidayCheck 2016.

Santa Cruz De Tenerife, Spain

Dream Noelia Sur****
Belonging to a Canarian hotel company, the Dream Noelia Sur 4 * hotel had a strong family character focused mainly on British and German markets. It has 416 rooms, 3 swimming pools, 2 bars, a restaurant, a nightclub and a meeting room. After the hotel renovation was called Tigotan and it became an "adults only" hotel adding other services.

Responsible for the economic and customer satisfaction goals. Supervision of the hotel staff and implementation of new policies for their career development. Along with management, establish goals and fit them into the budget. Implement new loyalty plans.

💫Notable Accomplishments:
-Create a brand-new bar offer and design also the bar menu.
-Implementation of the "Talent Development Plan” and the new personnel-administration software Meta4.
-Travelife environmental certification and certifications based on the ISO 9001 standards and "Q" of tourist quality.
-Increase the rate of repeater customers by 5% in the first 18 months, as well as move up and stay in the "top 5" of our compset in the HolidayCheck and TripAdvisor rankings during 2013, 2014 and 2015.
-Initial member team that supervised the operations of the renovations works of the establishment towards its change of concept "adults only."

Cádiz, Spain

Clubhotel RIU Chiclana****
Seasonal hotel belonging to the RIU hotels chain with more than 800 rooms, several swimming pools, theater / show and restaurants, this all-inclusive hotel club offers a fine mix of gastronomy and entertainment.

During the season my efforts focused on acquiring knowledge and the supervision of all the hotel.
Ensure compliance with company quality standards, development and perform actions plans based on levels of customer satisfaction. Staff management, their rotation and the staff rotas. (400pax)

💫Notable Accomplishments:
-Manage the operation for the visit of the International Paddle Champions.
-Increase productivity in the F&B and Housekeeping departments.

Zaragoza, Spain

Apartment Suites “Los Girasoles” ****
Apartahotel belonging to the Eizasa Hotel group based in Zaragoza. This city hotel is located in the center of the city and has fitness center, swimming pool and several meeting rooms.

Reception tasks. Initial implementation stage of revenue.

💫Notable Accomplishments:
-Implementation of a full Revenue system and management through channel managers.
-Increase in the occupancy rate (from 67% to 94%) in February 2012.

Marbella Area, Spain

Gran Meliá Don Pepe *****GL
During this time, I had the opportunity to be Assistant Director of Guest Experience & Quality in one of the best hotels in Marbella belonging to Melia Hotels. A 5*GL resort where an even more luxurious and exclusive experience could be obtained thanks to the Red Level Service.

Customer assistance and problem solving. Feedback analysis with Market Metrix.

💫Notable Accomplishments:
-Implement the initial operation of the Red Level product since it was the second hotel in the hotel chain to incorporate it.
-Versatile employee.

Postgraduate Diploma, Hospitality Administration/Management

Intensive Program, Revenue Management

Master'S Degree, Quality Management Iso9001:2008

Bachelor'S Degree, Tourism And Travel Services Management

Bachiller (High School) And Gcse