• Responsible for architecture, development, release & support of Salesforce solutions to 2,000 Users across a dozen teams ranging from field reps to call center agents to back office users.• Service Cloud Voice & Amazon Connect solution implementation including real time Knowledge Article recommendations based on conversation intelligence.• Deployed Enablement Site (myTrailhead) including automation to support User Onboarding.• Developed a multi-brand bilingual Employee Experience… Show more • Responsible for architecture, development, release & support of Salesforce solutions to 2,000 Users across a dozen teams ranging from field reps to call center agents to back office users.• Service Cloud Voice & Amazon Connect solution implementation including real time Knowledge Article recommendations based on conversation intelligence.• Deployed Enablement Site (myTrailhead) including automation to support User Onboarding.• Developed a multi-brand bilingual Employee Experience for 370+ TELUS & Koodo stores.• Developed a custom Data Loader App so Users could upload CSV data to Salesforce with tight controls and validations to ensure data cleanliness.• Built robust custom Knowledge Article solutions including view tracking, custom components to display key articles as cards on home pages, and push notifications to mobile devices.• Designed and built the data model & integrations used to bring external sales data into Salesforce and surface it to our Partners in a secure and restricted way.• Built Territory Management tools including Google Maps API & real time mapping.• Implemented Einstein Activity Capture & LinkedIn Sales Navigator for B2B Sales Teams.• Led the migration of 2,000+ Users across a dozen teams from Classic to Lightning UI, SSO enablement, and change in access model from Profiles to Permission Set Groups.• Developed Asset & Case Management solution including custom LWC to support complex Case submission process, Case Deflection and similar Case identification.• Implemented automation for the generation and delivery of Service Agreements to clients.• Improved call centre agent performance evaluation process by creating a Coaching App.• Delivered Asset Management, Equipment Ordering and Approval Process solution.• Implemented Web-to-Lead solutions used by TELUS Team Members & Partners. Show less

• Successfully re-launched TELUS Home Solutions' MDU Lobby Event Program• Increased booking rate of Direct to Consumer Sales by implementing improved training, establishing new KPI, and providing new incentives to the D2C Third Party Verification team.• Launched a successful in-store Assisted Sales Program within major Canadian Electronics Retailers

Led a team of Account Managers supporting key National Retailers who sell TELUS services.

• Increased sales revenue year-over-year by an average of 46% for 5 years• Reduced monthly revenue churn from >20% down to <1% through focus on customer service.• Reduced order fallout from 60% down to 15% by creating a sales support inbound call center.• Lowered cost of acquisition 70% by implementing a pay-per-load sales model.• Expanded and developed new sales campaigns such as door-to-door, community events, referral programs, trade shows and shopping mall events.•… Show more • Increased sales revenue year-over-year by an average of 46% for 5 years• Reduced monthly revenue churn from >20% down to <1% through focus on customer service.• Reduced order fallout from 60% down to 15% by creating a sales support inbound call center.• Lowered cost of acquisition 70% by implementing a pay-per-load sales model.• Expanded and developed new sales campaigns such as door-to-door, community events, referral programs, trade shows and shopping mall events.• Doubled sales results in 2009 by assembling an outbound call center to follow up on leads. Show less

• Organized sales events such as product launches, on-campus events, and cultural festivals.• Identified and applied sales & marketing strategies to increase overall revenue.• Prepared and executed training initiatives for front line and sales staff.• Consistently achieved sales targets while staying within budget.

• Efficiently managed retail accounts and built strong relationships with retailers.• Coordinated the sale of special events programming to commercial establishments.

• Increased sales volume and profit margin with sales staff training & merchandising strategy.

• Designed, developed, marketed and sold Physics Tutorial software to Secondary Schools.