David Ariniello Email & Phone Number

Respond to customer requests for assistance with computer software and hardware issues. I apply images to new computers for new hires and configure software for new users. Troubleshoot various hardware problems with desktops, laptops and printers. Troubleshoot networking issues LAN and wireless, VPN, remote desktop.

A retirement service company providing investment advice, recordkeeping and administration services for qualified and non-qualified retirement programs servicing over 400,000 participants.• Initiated analysis of company wireless bill, saved $6,000 in cost cutting measures.• Coordinated change over from Windows mobile phones to secure Blackberry phones.• Procured and tracked inventory of all computer equipment and software licenses.• Implemented software licensing compliance, which improved budgeting and planning.• Authorized purchaser of all IT assets including servers, desktops and laptops.• Worked with accounting department on approval of invoices for goods purchased.• Facilitated donations of retired equipment to make room for new equipment purchases.

• Performed desktop support to over 400 employees in person, by telephone or remotely.• Logged incoming problems or requests and resolutions into Track It database.• Trouble shot network connectivity, network printing and end user access issues.• Diagnose and fix various hardware and software related issues.• Image and customize personal computers for end users.• Managed the configuration and performance of all PC systems and telecommunications.• Provided software training to individuals or small groups within a classroom setting.

Staffing and recruitment solutions firm specializes in contract, temp-to-perm, and direct placements. • Provided Level II support to 80 users in this national law firm• Installed hardware including desktops, laptops, printers and phones for office• Trained firm personnel in the use of technology and software applications• Coordinated equipment needs for meetings via audio and/or video conferencing• Assisted with backups by rotating tapes and following established procedures.• Troubleshot and maintained printers, scanners, copiers, and fax machines

Florida’s premier provider of commercial real estate services with an award-winning portfolio of high-quality office, industrial, retail and mixed-use properties throughout Florida and the southeastern United States.• Provided tier 1 level support for all incoming help desk calls • Maintained Track-It trouble-ticket system to record and track user calls and emails• Setup and installed remote offices to connect to corporate LAN through VPN• Performed field work on laptops, desktops and printers• Rolled out new systems with ghost image of standard software applications• Provided new user orientation classes and phone training

International electronic components distributor specializing in obsolete and hard to find parts including semiconductors, integrated circuits, relays, connectors, switches, microcontrollers, microprocessors, diodes, transistors, resistors, capacitors and related components.• Supported LAN and internet email accounts• Maintained daily operation of servers including backups• Provided end-user training, orientation and troubleshooting• Configured, maintained and repaired all personal computers• Setup all phones and voice mail accounts on Definity Audix PBX• Designed and documented all IT procedures

International software development company specializing in custom software for the vacation time-share industry, including information retrieval systems, data services, internet services, software maintenance and support.• Maintained Novell and NT servers on LAN• Performed daily backups of companywide servers• Provided all user training and education on all corporate systems• Setup and maintained all phone and voice mail accounts on Definity system

Bs, Business Administration

Diploma, College Prep