David Arivella Email & Phone Number

Haverhill, MA, US

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Assisted with all hardware and software issues for 100+ employees
• Regularly completed tickets related to software implementation and troubleshooting requests
• Administrated a plethora of software platforms while assisting with growth and managing users
• Maintained software access control and permissions for company-wide access of tools
• Worked directly with vendors during procurement and subsequently rollout & software management
• Held bi-weekly meetings focused on necessary IT improvements for the company

Haverhill, Massachusetts, United States

• Work with a team of 15 people to provide support with technology and academia
• Greet and assist patrons in a computer lab setting with hardware or software issues across Windows 10, macOS, and Chrome OS environments
• Provide troubleshooting and support with printing, Outlook, Blackboard (LMS), Microsoft 365, Kaltura, MyMathLab, browser issues, WiFi connectivity, laptop issues, and any other IT or service related questions
• Monitor and respond through Springshare live chat and utilize remote desktop assistance through Zoom
• Submit tickets with KACE and manage existing issues
• Perform AD password reset assistance and improve student self reliance

Haverhill, Massachusetts, United States

• Oversaw 12+ student players both remotely and in person
• Promoted effective communication and practice skills between teammates
• Formed inter-play tournament brackets to encourage sportsmanship and healthy competition
• Established social media presence on Twitter, YouTube, and Twitch
• Regularly streamed matches on Twitch and uploaded vods to YouTube
• Updated match schedules and results

Haverhill, Massachusetts, United States

• Provided assistance for students and NECC faculty in the Bentley Library Computer Lab
• Maintained computer lab work space and printers
• Loaned laptops to current students who are in good standing
• Documented support provided

Haverhill, Massachusetts, United States

• Assisted faculty with Blackboard (Learning Management System)
• Created and maintained Google Docs Spreadsheets for faculty orders, assessments, and requests for OER resources
• Optimized and improved storage and accessibility within Blackboard
• Improved web accessibility standards on files that were previously inaccessible

Haverhill, Massachusetts, United States

• Directly assisted faculty with support using Blackboard, Outlook, cloud storage
• Helped curate Google forms and sheets
• Provided email assistance and maintained good rapport with faculty and staff

Haverhill, Massachusetts, United States

• Took part in establishing presence for student success in brand new computer lab
• Handled any expectations from supervisor including statistics tracking and problem resolution
• Gained customer service skills and improved communication with patrons
• Effectively applied knowledge of computer systems and software to support patrons
• Maintained professional help desk demeanor focused on quick turnaround and problem resolution

Haverhill, Massachusetts, United States

• Worked predominantly alone or in small team managing evening stock of dairy and frozen departments
• Stocked shelves with 8+ pallets and faced off products for better visibility
• Handled all customer questions concerning products or directions appropriately
• Replenished stock of dairy and frozen products as needed throughout day
• Ensured any spills or accidents were contained and appropriate signage was used

Bachelor Of Science In Computer Information Systems, Information Technology, Magna Cum Laude

Associates Degree, Computer & Information Sciences: Information Technology, Honors

Activities and Societies: Computer Networking Certificate, Computer Security Certificate

Education record