David Arrow Email & Phone Number

Auckland, Nz

- Guide Senior Management, External Stakeholders, and Ministers' Offices through technical challenges.- Drive policy and operational decisions using evidence-based analysis.- Innovate multidisciplinary approaches for efficient issue resolution and staff resource management.- Investigate intricate data requests, delivering expert advice on Emergency Housing and the National Public Housing System.- Strategically advise and report Senior Management, showcasing thought leadership in strategic planning.

- Spearhead service allocation development for the Future Service Model in an Agile value stream.- Monitoring and controlling of programs and projects within Service Delivery.- Collaborate with Product Owners in interconnected value streams, promoting synergy.- Offer guidance on data-related queries for well-articulated requirements.- Facilitate smooth communication and coordination for successful service allocation implementation

Auckland, New Zealand

- Provide specialized guidance on varied service model strategies, supported by detailed analysis and recommendations.- Head trials for Client Experience and Service Design, ensuring thorough monitoring and reporting for effective evaluation.- Author impactful papers and business cases, tailoring communication for diverse audiences, including Cabinet and Leadership.- Cultivate strategic relationships with diverse stakeholders, fostering collaboration and alignment with organization goals.- Mentor the Client Service Prioritization team, actively contributing to expertise in Client Segmentation through targeted guidance

Project Advisor for Analytics to the Frontline Project- Assist contractors in aligning cloud-based applications with Service Delivery standards.- Provide reporting and analysis for comprehensive project team support.- Collaborate with Service Delivery to set national business processes and practice standards.- Utilize data storytelling for informed decision-making by senior leadership.- Implement continuous improvement initiatives based on data insights to enhance overall project efficiency and effectiveness.

Auckland, New Zealand

- Contribute to developing regional operational plans aligned with ministry and national strategies.- Lead and advise on ad-hoc projects within the annual work program.- Ensure project delivery meets expected quality, timelines, and budget.- Maintain oversight of the region's business continuity planning for emergency response.- Collaborate on continuous improvement initiatives to enhance operational effectiveness.

Auckland, New Zealand

- Support regional decision-making with analysis and solutions for the leadership team.- Utilize SAS Enterprise Guide and Excel VBA for automated information production.- Influence and advise key personnel for enhanced performance and meeting government targets.- Respond to data requests, adhering to standard information sharing protocols.- Analyze existing business processes and strategize for increased efficiency and outcomes.

Auckland, New Zealand

- Assess and address case managers' training needs.- Coordinate and deliver impactful training sessions.- Develop optimized training materials based on evaluations.- Monitor Service Centre Staff competency levels.- Contribute to regional projects, initiatives, and maintain relationships across all levels.

Auckland, New Zealand

- Deliver Ministry of Social Development products and services to those in need.- Organize training for both new and senior staff members.- Offer policy and technical support to frontline staff, addressing queries on legislation, systems, and operations.- Handle urgent processing to prevent financial hardship for students.- Communicate new policy methods, represent StudyLink Outreach, and resolve customer complaints in various forums

Emerging Leaders Programme, Organizational Leadership

Education record