David Arwood

David Arwood Email and Phone Number

Senior Account Specialist at ACS Technologies @ ACS Technologies
florence, south carolina, united states
David Arwood's Location
Florence, South Carolina, United States, United States
David Arwood's Contact Details
About David Arwood

Proactively working to help customers realize increasing value in the solutions they use, and to use them deeper, smarter, and more effectively.Specialties: Customer Success, Knowledge Management, Training, Application Support, Church Management Software Support

David Arwood's Current Company Details
ACS Technologies

Acs Technologies

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Senior Account Specialist at ACS Technologies
florence, south carolina, united states
Employees:
855
David Arwood Work Experience Details
  • Acs Technologies
    Senior Account Specialist
    Acs Technologies May 2020 - Present
    Florence, South Carolina, United States
  • Acs Technologies
    Ministry Success Manager
    Acs Technologies Jan 2018 - May 2020
    Florence, South Carolina Area
    Proactively work to help customers realize increasing value in the solutions they use, and to use them deeper, smarter, and more effectively.Improve client retention through development and growth of customer relationships.Provide a world-class customer experience and drive engagement strategies. Inform clients of new offerings and partnerships to further their ministries.Act as the voice of the client to ACST, promoting continual improvement.
  • Acs Technologies
    Megachurch Account Manager
    Acs Technologies Oct 2014 - May 2020
    Florence, South Carolina Area
    • Serve on Account Manager team for those clients in the Megachurch/Realm Multiply programs.• Provide personal level of support for directly assigned clients, along with rotating 24/7 support to all program clients.• Travel to client locations to assess needs and address training gaps, also to receive feedback from client staff.• Promote adoption of new company offerings or existing underused modules.• Advocate for client to other company departments.• Analyze accounts for upsell and right-sizing opportunities.• Assist Sales Consultants in product demonstrations.• Review client billing and make corrections where necessary.• Review ticket quality in SalesLogix ticketing system.• Represent ACS at denominational conferences as well as the annual ACS conference.
  • Acs Technologies
    Account Specialist, Enterprise/Megachurch
    Acs Technologies Oct 2010 - Oct 2014
    Florence, South Carolina Area
    Support churches and faith-based organizations in the use of ACS for Windows and ACS OnDemand™. Handle application calls as well as light technical calls relating to operating systems and networking within the scope of service.Provide specialized support to clients enrolled in the Megachurch Client Program.
  • Independent Consultant
    Help Desk Consultant
    Independent Consultant Jan 2010 - Mar 2010
    Alpharetta, Ga
    Assisted in transfer of help desk services for a major restaurant company to a new provider. Provided training, knowledge management, and 24x7 escalation support.
  • Ibm
    Technical Support Analyst
    Ibm Mar 1996 - Dec 2009
    Kennesaw, Ga; Atlanta, Ga; Charlotte, Nc; Florence, Sc
    Providing second-level technical support to several retail, industrial, and commercial clients. Knowledge Management Focal and Account Trainer on several accounts.
  • Denny'S
    Help Desk Analyst
    Denny'S Oct 1995 - Mar 1996
    Spartanburg, Sc
    Provided help desk support to Hardee's, Quincy's, Denny's, and El Pollo Loco restauranrts.
  • Denny'S
    Restuarant Manager
    Denny'S Sep 1981 - Oct 1995
    Managed several Knoxville, TN-area Hardee's restaurants during company's tenure as a Hardee's franchisee.

David Arwood Skills

Troubleshooting Customer Service Technical Support Team Building Networking Training Help Desk Support Customer Satisfaction Team Leadership Social Media Remote Desktop Knowledge Management Long Term Customer Relationships Cloud Computing Tier 2 Web Applications Problem Solving Helping Clients

Frequently Asked Questions about David Arwood

What company does David Arwood work for?

David Arwood works for Acs Technologies

What is David Arwood's role at the current company?

David Arwood's current role is Senior Account Specialist at ACS Technologies.

What is David Arwood's email address?

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What is David Arwood's direct phone number?

David Arwood's direct phone number is +184366*****

What are some of David Arwood's interests?

David Arwood has interest in Politics, Science And Technology.

What skills is David Arwood known for?

David Arwood has skills like Troubleshooting, Customer Service, Technical Support, Team Building, Networking, Training, Help Desk Support, Customer Satisfaction, Team Leadership, Social Media, Remote Desktop, Knowledge Management.

Who are David Arwood's colleagues?

David Arwood's colleagues are Giri Babu, Samantha Knoll, Latoya Williams, G Srinivasa Rao, Jennifer Sandberg, Oksana Gill, Christopher Lutcken.

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