David Arwood Email and Phone Number

Proactively work to help customers realize increasing value in the solutions they use, and to use them deeper, smarter, and more effectively.Improve client retention through development and growth of customer relationships.Provide a world-class customer experience and drive engagement strategies. Inform clients of new offerings and partnerships to further their ministries.Act as the voice of the client to ACST, promoting continual improvement.

• Serve on Account Manager team for those clients in the Megachurch/Realm Multiply programs.• Provide personal level of support for directly assigned clients, along with rotating 24/7 support to all program clients.• Travel to client locations to assess needs and address training gaps, also to receive feedback from client staff.• Promote adoption of new company offerings or existing underused modules.• Advocate for client to other company departments.• Analyze accounts for upsell and right-sizing opportunities.• Assist Sales Consultants in product demonstrations.• Review client billing and make corrections where necessary.• Review ticket quality in SalesLogix ticketing system.• Represent ACS at denominational conferences as well as the annual ACS conference.

Support churches and faith-based organizations in the use of ACS for Windows and ACS OnDemand™. Handle application calls as well as light technical calls relating to operating systems and networking within the scope of service.Provide specialized support to clients enrolled in the Megachurch Client Program.

Assisted in transfer of help desk services for a major restaurant company to a new provider. Provided training, knowledge management, and 24x7 escalation support.

Providing second-level technical support to several retail, industrial, and commercial clients. Knowledge Management Focal and Account Trainer on several accounts.

Provided help desk support to Hardee's, Quincy's, Denny's, and El Pollo Loco restauranrts.

Managed several Knoxville, TN-area Hardee's restaurants during company's tenure as a Hardee's franchisee.