As a member of the ABB's global product team;• Key member of ABB Global Product Management team, tasked to develop and optimize the global solutions portfolio.• Oversight over public charging solutions, aimed to reduce complexity of installation and operation while maximizing driver satisfactions.• Research and study with focus DC fast charging and energy markets to drive innovation and influence future solution and digital services; helping develop differentiated value propositions for customers.• Collaborate on a global level to develop product concepts that help maximize customer benefit leveraging existing and future offerings and technologies in the space of public charging and fleet / depot charging.As an energy management product lead for public charging applications;• Develop and deliver solutions for large charging sites and across networks to help customers overcome the challenges of limited grid connections and increasing costs.• Bring to market dedicated hardware site solutions, from development to launch, with key emphasis on customer value, scalable technology, and site economics.• Focus on network energy management and aggregation from a smart charging and VPP implementation perspective.• Lead and manage battery energy storage projects across a variety of different use-cases and applications.

Shell Recharge is powering the transformation to electric mobility to create a more sustainable future.• Architect product strategy and manage roadmap for Shell Rechargehardware solutions globally.• Author and deliver solutions for a wide set of use-cases. Highlyexperienced with fleets, public/destination, and home charging.• Drive overall commercialization strategy including GTM, integration (software, hardware, and services), implementation, and delivery strategies.• Identify charger manufacturers whose technology, strategy, and supportcapabilities align with that of the company’s technology direction thenadvance them through the Shell Recharge hardware provider life cycle.• Key focus in areas of ISO15118, V2X, MCS, and OCPP.

• Manage Shell Greenlots global hardware program, driving progress towards 500,000+ chargers by 2025.• Create go-to-market strategies and road maps for the Greenlots global hardware program• Identify charger manufacturers whose technology, strategy, and support capabilities align with that of the company’s technology direction then advance them through the Greenlots hardware provider life cycle• Collaborate with charger manufactures on pricing, functionality, delivery timelines, look and feel, and other key areas that affect end customer or economic buyer purchasing decision• Develop product positioning in the marketplace for target use cases• Oversee market research, monitor competitive activity, and identify customer needs• Establish winning pricing strategies• Work with engineering, product management, strategic alliances, marketing, third-party manufacturers and sales to develop new products and enhance existing products for global markets• Work with the global Greenlots customer base to understand their needs and bring the voice of the customer to internal discussions

• Managed day-to-day activities of flagship electric model while successfully refining features and content, each with multi million-dollar budgets, leading to the production of an industry-leading luxury electric vehicle.• Performed cross-functional coordination and regular communications with Sales, Engineering, Marketing and Design, amongst other pertinent business units to form vehicle and feature strategies.
• Owned market research & competitive benchmark studies; Developed autonomous vehicle strategies to support the adoption of features across multiple vehicle lines; assisted in the development of advanced next generation multimedia and telematics systems.
• Maximize resources and competencies to achieve vehicle systems synergy and evolution; high focus on leveraging vehicle hardware, software architecture, and over-the-air software/firmware evolution.• Develop platform and technology strategies used to plan future vehicles and business models.
• Develop product concepts, specifications and user experience expectations that align with our view of the future of mobility.• Collaborated on a subscription membership business model to provide recurring revenue over the life of the vehicle 
• Involved with the development of a platform strategy the integrates user, vehicle and ecosystem.
• Implement business analysis in the mobility space to inform our strategic plans for future business opportunities and product integration.
• Responsible for publishing detailed product feature collateral to unify the brand and messaging strategy for vehicle launches.
• Deliver market-based pricing models used to position our product and measure profitability.
• Develop user journeys for the vehicle, charging, and membership experiences.

• Managed accessory product and sales strategy for Honda’s trucks portfolio.• Conduct automotive market research, develop research methods, perform competitive analysis, and monitor trends.• Apply leadership skills that directly develop efforts intended to support accessory sales concepts and objectives by overseeing and ensuring smooth operations throughout the production and distribution life of accessories on assigned models. • Define Sales area of vehicle projects with strong analysis and develop sound hypothesis in project.• Coordinate all sales planning activities for assigned vehicle development projects as a Sales Project.

• Primary responsibility is the identification and promotion of critical market concerns to Honda’s global manufacturing and R&D organizations with an emphasis on being the voice of the customer.• Analysis of global dealership market data for the purpose of implementing product improvements.• Initiation and coordination of documentation required during vehicle updates and/or NHTSA Recalls.• Monitor warranty and/or market data to understand market priority issues and elevate to management and factories.• Support timely response to Export market concerns- both safety and consumer feedback.• Coordinate and/or support new model activities globally.

* Oversight and support of 6 CONUS districts; primary point of contact for 48 Acura dealerships. * Collect and evaluate information to effectively address customer’s questions and concerns* Plan, organize, and schedule case actions and commitments through to resolution* Evaluation and application of AHM Policies and Procedures as guidelines for case management* Apply automotive systems knowledge and experience to goodwill case handling decisions* Proactively serve the customer by developing an action plan and mutually beneficial resolution* Consulting with Region Managers, Mediation, and other DPSMs for customer’s right of review

• Provide Acura clients a resource to register concerns, complaints, and request for assistance as outlined in the owner’s manual; ensure best possible outcome.• Answer and resolve client questions and complaints in a professional, helpful, knowledgeable and timely manner.• Manage all aspects of complex case interface with clients, dealers and field reps.• Accurately capture and document client information to support Voice of the Client for executive reporting and program improvement.

• Manage daily air-terminal operations center- six departments totaling over 150 personnel, ensuring accurate manning, equipment and supplies provided and allocated. • Provide supervision, mentoring, and training for 4 direct reports; elevating member confidence & knowledge.• Point of contact for data records training program; increased quality and efficiency of training and data integrity. • Maintained quality control of aircraft cargo and passenger documentation as well as daily records, reports and logs.• Documented and maintained daily and monthly workload levels using spreadsheets and database systems for use in manning and equipment procurement decision making.• Completed fitness evaluation training as PTL; ensuring airmen accomplish fitness training safety and successfully.

• Serve as part of the primary technical advisory agency in the air transportation organization, helping supervisors and commanders resolve quality problems. The evaluation and analysis of deficiencies and problem areas are key functions of quality assurance.• Evaluate the quality of air transportation process and task performance within the air transportation organization.• Provide an objective sampling of both the quality of processes and the qualifications of air transportation personnel.

• Awards; Honor graduate, top score for squadron examination, and top 10% of all air force for physical fitness standards.• Decorations; Operation Enduring Freedom Veteran – Afghanistan 2011 and 2013/2014.• Develop, evaluate, and process passenger manifests and air movement missions.• Coordinate loading/unloading of passengers, cargo, mail, and pallets on/off aircrafts.• Provide leadership and training for a crew of 6 subordinates.• Enforce safety procedures for all on/off loads of aircrafts and working crews.

• Tracked and collected customer satisfaction data for presentation to zone management.• Tested quality control in person and via telephone at 69 Honda dealerships.• Attended improvement meetings between American Honda management and dealership ownership as well as National audits.• Generated and executed ideas to improve customer treatment at dealership level.• Performed trend analysis at district, zone, and inter-zone level on a MTD, 3-MTD, and 6MTD basis; tracking customer satisfaction.• Created a new recruitment video for American Honda Motor Co., Inc. for wide distribution.

• Delegate work requests to all Bell, Valet, and Parking staff.• Opening and closing paperwork; guest capture ratios, luggage storage amounts, amount of guest check ins/outs, etc.• Evaluate and create weekly work schedule for all clerk staff.• Develop and implement training materials in a classroom/on-the-job environment to all new cast members tasked to the front-of-house area.• Coordinate in-house group deliveries with Bell staff, Catering and Convention set-up.