Teaching children aged 02-16 years old English on a daily basis. Ensuring that courses were created for the children and teachers updated on how to teach them. Ensuring that there was adequate preparation for Cambridge Exams and advancing the confidence of all of the students. Ensuring that progress was recorded correctly for each child, and carrying out progress meetings with the schools' directors and the respective parents.

-Teaching English lessons to students with different levels, from basic to proficiency, covering grammar, vocabulary, writing, pronunciation-Conversation lessons-Correction of University Dissertation, texts and documents in English

Managed the front office and offered a bespoke concierge service which ranged from private planes, car and limousine services, museum and gallery bookings, restaurant reservations, in-room spa activities, and more which contributed to the hotel being awarded Number 1 city hotel in Europe in 2019, as well as number 22 hotel in the world by Travel + Leisure.Completed night audits, registered guests, updated profiles, processed payments, individually responsible for the hotel during the night, including the security of guests, ensuring all hotel functions operated seamlessly and fully prepared for the following day. Management of reservations, communicating directly with both HNW individuals and travel agents to ensure service is world-class and guests receive a luxury experience. Assisted a minimum of 10 guests a month to join LHW Leaders Club, providing the business with valuable data to anticipate and exceed guest expectations whilst increasing the likelihood of repeat visits.

Ensured the smooth day-to-day operation of Front Office, F&B, housekeeping, maintenance, assisting wherever necessary, and ensuring that guests’ needs were met and exceeded when possible. Management of 12 staff, arranged rotas to ensure company’s needs were met while maximising staff satisfaction. Organised over 15 social events, from idea to implementation for staff to increase motivation and improve teamwork. Assisted 100’s of guests to join IHG Rewards Club program, promoting brand loyalty, achieving the highest signup rate in the world on multiple occasions, and promoting loyalty.

Ensured all staff were working to brand standards, by being responsible for training.Ensured guests were satisfied by going above and beyond for all guests, with guest satisfaction KPIs over 90%.Responsible for recruitment for the Front Office and Guest Services department, hiring more than 10 members of staff and promoting others.In charge of the guest service department, ensuring that guests received all information that they needed, and management of additional guest packages and all luggage needs while dealing with guest complaints, changing potential problems into new opportunities exemplifying my conflict management skills.Oversaw the implementation and opening of a new glamping venture of 35 rooms, offering a luxury camping experience.