Please complete the CAPTCHA to continue
@londonmidland.com
✓
3 phones found area 121 and 870
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
David Whitley is listed as Customer Experience | Marketing | Commercial Development | Communications | Innovation at DWC - creative customer journey solutions, based in London Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at londonmidland.com, phone signal with area code 121, 870, and a matched LinkedIn profile for David Whitley.
David Whitley previously worked as CX, Marketing and Communications Specialist at Dwc - Creative Customer Journey Solutions and Director at Big Foot Communications. David Whitley holds Bsc (Hons), Social Sciences & Management, 2:1 from Oxford Brookes University.
This section adds company-level context without repeating David Whitley's masked contact details.
AeroLeads found 1 current-domain work email signal for David Whitley. Compare company email patterns before reaching out.
A senior commercial, communications and customer experience leader with 20 years' experience in both operating company and franchise bidding environments. Specialises in marketing, communications, commercial development and customer experience - with a track record of delivering increased revenue through pricing, timetable development, third party income and award-winning marketing campaigns.Responsible for the development and launch of some of the UK Rail's highest profile innovations, including mobile/print at home ticketing, smartcards and social media for customer service (setting up and managing the award-winning @LondonMidland Twitter channel).Winner of UK Rail 'Marketing Campaign of the Year' at the 2009, 2010, 2011, 2012 and 2013 Rail Business Awards. Also winner of the 'Putting Passengers First' Award for 'world-class' customer service through social media at the 2011 and 2012 National Rail Awards. In addition, nominated for Rail Manager of the Year at the 2011 UK Rail Staff Awards.Responsibilities have also included the introduction and development of the London Midland brand and leading crisis communications for Chiltern Railways following the collapse of a tunnel at Gerrards Cross.Previous bus experience included the launch of megabus.com, the introduction of the UK's first bus company web and ecommerce site, the launch of the innovative Stagecoach BusPoints loyalty scheme, the development of the award-winning Oxford Tube coach service and Oxford's 24 hour bus network.
Listed skills include Social Media, Marketing Strategy, Public Relations, Copywriting, and 46 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Oxford, England, United Kingdom
Drawing from over 25 years’ strategic and operational experience in marketing, communications, innovation and customer experience, I work with companies to help them improve connections with customers, staff, potential clients and investors, whilst keeping budgets under control.I can assist with a range of assignments, from developing customer strategies.
Birmingham, United Kingdom
Pivotal role in the new franchise to develop an industry-leading customer experience and innovation strategy, and embedding it into the London Northwestern and West Midlands Railway brands. Responsible for specifying the onboard, on station and online experience, working with passengers, key partners and across the business to deliver a step change in.
London, United Kingdom
Responsible for identifying ways to enhance the customer experience in Go-Ahead's rail and bus divisions in the UK and Europe. Also involved in identifying commercial and marketing best practice. Customer Experience workstream lead for Govia's West Midlands franchise bid (as well as key contributor to other sections, including service development.
Birmingham, United Kingdom
Strategic commercial/operations role accountable for improving customer experience and reputation on designated interurban and commuter routes across the Midlands and North West. Responsible for delivering improved customer satisfaction and punctuality results through internal/external matrix management structure, and for developing relationships with key.
London, United Kingdom
Accountable for developing the marketing and branding strategy within the Govia's Northern franchise bid. Also provided input to help shape the Franchise Management, Train Service, Revenue and Customer Experience delivery plans. Northern is currently the largest UK rail franchise, running more trains than any other operator, covering 20% of the National.
Birmingham, United Kingdom
Responsible for developing marketing and digital strategy, delivering the marketing plan and rolling out the brand internally and externally. Also in charge of social media strategy (including the award-winning @LondonMidland Twitter account), external communications, driving revenue from special events, product/network development and market research..
Responsible for the development of the company's marketing strategy and marketing plan as well as specific areas including E- and M-ticketing, website development, online retailing, market research and CRM. Website won Best Travel Website Award 2007.
London, United Kingdom
Working with a small internal team and external agencies, headed up the Marketing and PR department, with responsibility for developing and implementing marketing, media, PR and crisis communication plans, and managing online/telesales contracts. Also managed all passenger and media communications during a 6 week block of the line through Gerrards Cross.
Oxford, England, United Kingdom
Responsible for developing and implementing marketing strategy and marketing plan, including all PR and external communications. Also involved in contract negotiations, tender submissions, fares and ticketing and network development issues. Seconded to various Group level projects including national information project, rebranding of Stagecoach UK Bus, and.
Responsible for representing Thames Transit at local industry forums and business groups, as well as assisting with Chairman and Managing Director's correspondence. Role developed to include development of customer service policy, media relations and network development / promotion. Incorporated duties of Quality Manager in 1997, leading to retention of.
Graduate recruit initially involved with bus timetabling and rostering of buses/drivers for Transit Australia operations in Noosa, Rockhampton, Cairns and Gold Coast. Subsequently became more involved with tendering for bus networks in Perth (Australia) and London (UK) before transfer to Thames Transit/Oxford Tube in Oxford.
Quick answers generated from the profile data available on this page.
David Whitley works for DWC - creative customer journey solutions.
David Whitley is listed as Customer Experience | Marketing | Commercial Development | Communications | Innovation at DWC - creative customer journey solutions.
AeroLeads has found 1 work email signal at @londonmidland.com for David Whitley at DWC - creative customer journey solutions.
AeroLeads has found 3 phone signal(s) with area code 121, 870 for David Whitley at DWC - creative customer journey solutions.
David Whitley is based in London Area, United Kingdom, United Kingdom while working with DWC - creative customer journey solutions.
David Whitley has worked for Dwc - Creative Customer Journey Solutions, Big Foot Communications, West Midlands Trains, The Go-Ahead Group Plc, and Chiltern Railways.
You can use AeroLeads to view verified contact signals for David Whitley at DWC - creative customer journey solutions, including work email, phone, and LinkedIn data when available.
David Whitley holds Bsc (Hons), Social Sciences & Management, 2:1 from Oxford Brookes University.
David Whitley is listed with skills including Social Media, Marketing Strategy, Public Relations, Copywriting, Customer Service, Branding And Identity, Crisis Communications, and Marketing Communications.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the David Whitley you were looking for.
