Provide first level support to banks, customers and merchants.• Responsible for handling all POS deployment and web integration.• Handle and resolve all card, bank settlements and merchant related issues.• Management of dispute portal and implement reversal and refund processes.• Escalate cases for second level support and assistance to the backend, technical or support team.• Provide customers, banks and merchants with information and support on all e-Payment processes. • Knowledge of SQL and TransWare Online Application (TWO) used for driving the implementation and performance reporting.

Effective create content and manage social media account - Coordinate the spread of communication project for staff newsletter and Policy changes - Build Newsletter for the website - Develop innovative strategies to achieve communication goals - Respond to questions about the company, and products to clients when Need arise - Oversee the company's social media platforms

- Booking appointments - Receiving incoming mails and sending outgoing mails for the office - Preparing letters & other documents for the Department- Collation of complaints or suggestions by the clients for onward rendition to the appropriate unit. This helped in meeting the needs of the client without necessarily affecting the governing rules and regulations.- Organizing meetings for the department and furnishing detailed minutes thereafter.- Receiving and dispersing incoming and outgoing mails respectively.- Organizing meetings for the unit and taking minutes for documents.- Providing ideas to help meet set goals and objectives.

• Efficiently handed calls, emails and correspondence, scheduled appointment, prepared and collated reports• Managed databases, implemented new procedures and administrative system and liaised with relevant organisations and customers• Championed consistent customer satisfaction by ensuring superior quality customer service to all customers at all times• Fostered a customer-centric culture of communication, collaboration, & accountability resulting in top tier performance and rave industry reviews• Reduced bottlenecks in check in and through the boarding gate to improved customer experience• Helped customers in accessing VIP airlines lounge• Expedited the customer through security and immigration procedures• Assisted guests with luggage retrieval• Facilitated customer retention by determining their specific needs, proffering solutions and increasing customer satisfaction• Translated for the non-English speaker clients• Tracked and checked the arrival time of different airlines