The Pastry Kitchen is a home based bakery striving to exceed the expectations of our customers. Check out our work at www.thepastrykitchen.net.The Pastry Kitchen is headed by Pastry Chef David Bailey. David is a graduate of The National Center for Hospitality Studies at Sullivan College in Louisville, KY. After obtaining his degree in Baking & Pastry Arts, David worked in various positions in the food service industry. For a time, David shifted his attention to the retail side of the food industry and worked for ten years for a respected kitchen equipment supplier. David is now returning to his roots in baking and pastry and looks forward to using his talents and skills for your next event. David’s wife Janette is also involved in operation of the business and is a great source of ideas and inspiration.

In partnership with the General Manager, promote a sales culture to build productivity. Develop associates for future growth through hiring and developing great people. Provide leadership to achieve or exceed budgeted sales, payroll and controllable expense goals. Effectively manage store operations, maintain appropriate inventory levels and visual merchandising standards. Ensure all internal and external customers receive exemplary customer service and receive a positive store/brand experience. Ensure sales associates build relationships with customers.

Oversee all Bakery/Pastry production providing product for on and offsite Catering Services and the Bakeshop at the largest Student Union under one roof.

As the Regional Manager it was my responsibility to oversee and develop operations and sales at the stores within my region. At last count I was responsible for 26 stores in four states comprised of two store concepts, Kitchen Collection and Le Gourmet Chef, and four store formats; mall store, outlet store, Outlet Marketplace store and seasonal store. Developing and encouraging managers within my region was a very high priority for me. As well as overseeing operations at these stores it was my responsibility to plan and forecast sales and expenses for the region as a whole. Empowering those who reported to me to make decisions and show initiative helped to achieve the goals that I had set for the region. Monitoring business cycles and developing action plans to harness sales opportunities was also an important part of this position. Key Results:" Developed many entry-level associates to leadership positions within the organization. I developed multiple individuals from team members to successful store managers and Home Office personal. " Encouraged a new level of culinary knowledge and understanding and helped to integrate this knowledge into taking care of the needs of our customers." Worked to bring a higher level of professionalism to the management of the stores in my region." Developed and implemented with store management, programs to increase traffic, average sale and closure rates at all stores within the region. Our efforts were showing results and we were enjoying a 4.5% sales increases in the region over previous years sales.

During my time as the Assistant Regional manager I maintained my position as the store manager of the Columbus, OH Gadgets and More store. I performed the store manager duties and added work as the Assistant Regional Manager. I took on responsibilities of training other store managers throughout the region. The main means of accomplishing this goal was the completion of a Store Visit Evaluation. This 28 page evaluation covered all facets of store management and operation. It was my responsibility to visit stores in the region and use this evaluation to determine the effectiveness of the store managers work and the fitness of the store in general. This evaluation was forwarded to the regional manager and to upper management along with recommendations for improvement. Working in conjunction with the Regional Manager it was necessary to then monitor the progress of any recommended improvements. Each store in the region was to have 5 such visits a year.Key Results:Developed the management team at the Gadget & More store in Columbus, OH to function with less direct, day to day supervision. This was necessary in order for me to complete my Assistant Regional responsibilities.Working closely with the Regional Manager we embarked on a completely new concept for the company by opening seasonal housewares stores in regional malls for just 3 months during the busy Holiday season. This concept was so successful that it continues to expand.Served on various research committees within the company to determine the best means of expansion and improvement into the regional mall format.

While undertaking the managers position at the new concept store "Gadgets and More" I was still responsible for managing the store in Springfield until proper management could be established. This began my experience in multi-unit management. During my time at the new concept store I helped to establish the visibility of the store within the mall by promoting sales and various *deals* of the week. My input and suggestions were sought out by upper management in order to improve the operations and profitability of this new concept store. Due to the nature of the customer base of this mall it was very important to fashion our merchandising standards and customer service skills to be reflective of the customers needs. I was instrumental in making changes to these standards of service and merchandising.Key Results:" Hired and trained a new staff to handle the needs of a new concept for the company." In the first year of operation lead the store to attain record levels of customer foot traffic and sales per square foot for the company." Worked closely with the Regional Manager and with the Replenishment and Merchandising departments at the home office to determine the best means of replenishing the store and the best possible merchandise assortment for this new location." Continued to work on special assignments setting up new stores, moving existing stores and closing unprofitable locations." Excelled in building and developing management and hourly team members. Developed many entry-level associates to leadership positions within the organization and became one of the primary trainers of new store managers in the region.

I began my career at Kitchen Collection as the store manager; As manager, I was able to promote and increase sales and reduce payroll hours, staff turnover and inventory shrinkage while training the staff to be more aware of customer service. During my three years there, I also began to complete special assignments for the company outside my own store. While on a special assignment to help set-up a new concept store, I was asked to undertake the managers position at a new concept store.Key Results:" Staff turnover was dramatically reduced from 550% the year before to around 40% my first year. Turnover was further reduced in subsequent years and averaged about 8%." Reduced Payroll expenses by being more efficient in scheduling." Reduced inventory shrinkage by increasing recovery percent from a low of -12.5% to a store best of 89%, achieving company standard of at least a 70% recovery." Increased foot traffic, closure rate and average sale with great customer service and innovative initiatives to inform and entertain customers.

I worked to establish relationships with commercial accounts in the region. Once established it was my job to service those accounts and to build their purchasing relationship with Garrigan's.