Assist the CEO in:- Driving Sales- Product / Marketing Strategy- Product Roadmap- Customer Success

Responsible for largest revenue share of Customer Success Program accounts across Banking, Healthcare, and Insurance managing 23% of the company ARR while driving customer success strategy: Onboarding, Adoption, Expansion (new use cases and professional services), Business Reviews, Adoption Playbooks, and Renewals.

Responsible for 3-5 strategic accounts as well as approximately 15 target accounts and any corporations in North or South Carolina. In 2019, responsible for maintaining and growing strategic accounts with a focus in financial services and manufacturing. Champion the innovative power of RPA to help COE leaders challenge their organizations to be more productive and collaborative. Showcase how RPA can transform Enterprises and entire industries by automating and integrating complex processes. Strategize and help align RPA scale around platform upgrades and new bot roll outs, while educating clients on new partner initiatives and other success factors to drive innovation. Training: AA University Sales Certification, Foundation Sales Workshop, Kapta – Strategic Account Management TrainingHighlights include:o Drove 66% average annual revenue growth in 2019 while maintaining 100% renewal rateo Negotiated multiyear $1M+ enterprise license model with Fortune 100 financial services firmo Created enterprise automation scaling strategy, approach, and collateral for Fortune 500 firm which when rolled out will lead to $1.5M in annual efficiency savingso Provided key product and service offering advice to CEO of strategic partner leading to revenue generating opportunities

Responsible for building new & maintaining existing account relationships, partnerships, and revenue streams at 2nd largest global bank in addition to providing engagement management functions. Types of engagements include Business Process Outsourcing and Consulting, Professional Services, ADM, and Support related to IT and BPO services. Activities include aligning and directly or indirectly influencing C-level, SVP, and MD stakeholders to address challenges within Retail Banking, Lending, Wholesale, and Capital Markets.

Provided consulting, services, and outsourcing industry expertise and best practices globally to all industry verticals performing deal qualification, solution support, pricing, contract negotiation, and facilitating solution alignment to BearingPoint’s (BE) outsourcing model (e.g. ITO, BPO, custom applications management as well as ERP's such as SAP, Oracle, Siebel & PeopleSoft). This included the use of on, near, and off-shore capabilities. Managed outsourcing relationships with hosting partners. The responsibilities included strategic integration, deal structure, pricing, discounting, contracts, and managing deal flow with all lines of business. Promoted in ‘07 from Manager and have led solution engineering groups across all verticals within the Managed Services organization reporting to the Managing Director of BE global sales and solution engineering.

Managed over $15M in client contract value. Responsibilities covered day to day tactical and long-term strategic activities of hosted and managed applications (ERP platforms, E-commerce) for global clients. This included participation and leadership during the full lifecycle of the implementation and post-production support process: sales, requirements analysis, design, configuration, systems assurance, delivery, relationship management and support. After 18 months as a Technical Account Manager, the role responsibilities were increased to overall responsibility for end to end client management for assigned accounts reporting to the SVP of Client Services.

Team member on multiple projects across many industries leveraging firm methodologies and practices during consulting engagements which resulted in promotion from Consultant in 1998 to team lead roles reporting to Partners and Senior Partners from various offices and practices within Deloitte.ERP Implementation for Fortune 15 Insurance Company (Roles: strategy, requirements gathering, design, and development)Telecommunications Implementation and Vendor Package Selection for IXC and Wireless Provider (Roles: design, development, requirements gathering, and analysis)

Mainframe billing and pricing implementation for global telecom consortiumRoles: functional design, system testing, “end to end” testing, and project management. This billing and pricing system was envisioned as the centerpiece to compete as a global partnership. Most significant role was leading a large team system testing the integrated pricing/billing software package using ISO9000 certified methodologies.