- Responsible for working on major invoice management applications such as, Intelligent Capture, ECM, APx, Legal, Records Client, InfoArchive.- Utilize SQL to retrieve and analyze data to report risk and functionality update requests to the business.- Research latest application patches and CVEs to ensure that vulnerabilities and bugs are remediated while maintaining operations.- Support a secure software development lifecycle through management of software updates, deployment, patches, installation, access, and new applications via a testing environment to verify functionality and business approval prior to pushing to production.- Implement security protocols, including data loss prevention, access management, log management, and endpoint security. - Work independently with team recommendations in mind to resolve highly complex technical issues on applications using root cause analysis and industry standard remediation and mitigation processes.- Communicate data analysis output to engineers and the management team to demonstrate the current threat landscape, technical control and process recommendations, and roadmap data for functionality requirements and estimated delivery.

- Responsible for troubleshooting and provided tier three support on 25 major applications, including BeyondTrust, Password Manager Pro (BT Password Safe), SalesPoint IIQ, Microsoft PWA.- Worked alongside the information security team in various tasks to ensure alignment with security procedures and compliance in application security and end user management. - Collaborated with cross-functional teams across the organization to implement processes and security controls to improve the efficiency of working through technical issues while maintaining operational success through improvements of products and services.- Created, Implemented and managed standards and process documentation to improve support capabilities. Documentation was created to guide the technical team and end users to improve security while supporting operational success.