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David Barentsen is listed as Principal Customer Experience Consultant at Online Business Systems, a with 428 employees, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at cibc.com and a matched LinkedIn profile for David Barentsen.
David Barentsen previously worked as Senior Sales Engineer / Solution Architect at Connex Telecommunications Inc. and Contact Centre Solution Consultant at University Health Network. David Barentsen holds Bmath, Computer Science, Mathematics from University Of Waterloo.
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A leader with over 20 years of solution consulting experience including business analysis, solution architecture and design, complemented by both enterprise privacy and project management experience. A relationship builder focused on assessing and delivering to immediate and future business needs by building strategy, defining requirements, identifying options, balancing costs/risks/time and building consensus. Thrives in fast-paced, team-oriented environments. Practitioner of Privacy by Design. Strategic thinker with excellent tactical problem solving skills.End-to-end solution designs/architectures that support business growthStrategic roadmapsBusiness cases that clearly identify Total Cost of Ownership (TCO)Tactical solutions to priority issuesIntegrated Contact Centre (IVR, CTI, dialer, VoIP), Desktop and Internet solutions in alignment with enterprise security requirementsCanadian Privacy Experience, focusing on incident management (containment and root cause analysis)
Listed skills include Sdlc, Vendor Management, Pmo, Business Analysis, and 28 others.
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A career timeline built from the work history available for this profile.
Toronto, Ontario, Canada
Reporting to the Director of Professional Services. Responsible for providing leadership and consulting services to clients in the Financial Services, Online Retail, Government and Medical domains. Specializing in Natural Language Understanding (NLU) deployed via Intelligent Virtual Assistants (IVAs).
Toronto, Ontario, Canada
Reporting to the Vice-president of Product Innovation. Responsible for consulting to select clients on a variety of strategic topics. Led the development of 2 product prototypes. Providing senior level leadership to Account Executives for client solution analysis, design and pricing, as well as managing proposal creation and presentation at various organizational levels.Key Achievements: Managed and delivered winning proposals that acquired key accounts in the United States. Drove development of a preview dialer product prototype in 3 months using Scrum. Created cloud-based solution architectures for multiple key accounts using AWS, Azure and Google Cloud.- Led development of Connex’ preview dialer, as Scrum Product Owner- Headed architecture of a mission-critical managed Google Cloud solution for Cogeco- Consulted to Royal Bank of Canada, Sun Life regarding options and total cost of ownership for contact centre technology migration- Drove deployment of Connex’ IICE real-time agent-assist tool within a technical support contact centre- Created business processes to streamline Connex’ enterprise Sales processes- Responsible for supporting Account Executives with blended business analysis, management and technology expertise to create and deliver sales proposals and presentations, focusing on multi-channel contact centres- Providing ongoing mentorship to other teams and junior Sales Engineers, on various topics as required
Toronto, Canada Area
Reporting to the Director of Facilities Management. Provided strategic guidance regarding the migration of UHN contact centres to state-of-the-art technology, to enable business process enhancement and manage technology currency.
Toronto, Canada Area
- Succeeded in migrating over 3300 CIBC contact centre agents to state-of-the-art technology, under extremely aggressive timelines and with constantly shifting requirements, for numerous lines of business concurrently.- Responsible for business analysis, solution architecture and deployment of CIBC’s major contact centres, including Telephone Banking, Credit Cards, Mortgages and Fraud. Included analyzing current state and building future state requirements and designs.- Performed an end-to-end assessment of current IVR experiences for Telephone Banking, President’s Choice Financial and Credit Cards contact centres, to identify opportunities to improve client experiences across all CIBC contact centres. Socialized findings with senior CIBC stakeholders to establish a starting point for requirements definition.- Championed business analysis and requirements documentation for multiple LOBs simultaneously, for IVR, skill-based call routing (including callbacks, surveys), desktop, voice logging, workforce management.
Toronto, Canada Area
- Assessment, management and escalation of Privacy incidents- Engagement of appropriate SMEs across Business and Technology for root cause identification and issue resolution- Assisting in development of tools to assist stakeholders in resolution of privacy issues
Toronto, Canada Area
- Delivered strategic programs/projects for Retail Markets, to support key Business initiatives and/or maintain technology currency- Derived technology solution total cost of ownership (TCO) for stakeholder business cases- Mentored project and team resources- Project team awarded a 2010 Quarterly Team Achiever award for CIBC Predictive Dialer Upgrade
Toronto, Canada Area
- Led development of the first CIBC Contact Centre Technology Roadmap- Senior solution designer/consultant for key Retail Markets technology projects involving IVR, CTI, desktop technologies- Derived total cost of ownership (TCO) for key technology projects/programs in Retail Markets
Toronto, Canada Area
- Designed a new internet service for IBM and integrated with IBM.COM- Architected and implemented new, strategic application server technologies for key clients- Senior consultant for product and service offerings in the contact centre, education and CRM domains
Toronto, Canada Area
- Senior consultant to strategic contact centre clients, delivering savings of up to 90% on existing costs and positioning customers for strategic Business programs- Supported Sales executives as a Senior Technical Sales SME- Executed urgent tactical consulting engagements with key clients, to address major incidents, establish preventative measures and plan for future growth
Toronto, Canada Area
- Led architecture and field-testing of a new contact centre product- Delivered integrated turnkey IVR solutions to major clients- Supported Sales executives as a Senior Technical Sales SME
Other employees you can reach at obsglobal.com. View company contacts for 428 employees →
Sarbjeet Singh
Colleague at Online Business SystemsChandigarh, India
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Ian Sanderson
Colleague at Online Business SystemsWinnipeg, Manitoba, Canada
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David Tattersall
Colleague at Online Business SystemsSkipton, England, United Kingdom
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Farjana Undefined
Colleague at Online Business SystemsUttara Model Town, Dhaka, Bangladesh
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Mangal Banna
Colleague at Online Business SystemsMandsaur, Madhya Pradesh, India
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KJ
Kawan Jamal
Colleague at Online Business SystemsRotterdam, South Holland, Netherlands
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Radhika Eerthineni
Colleague at Online Business SystemsNorth York, Ontario, Canada
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Victor Lohr
Colleague at Online Business SystemsDamascus, Oregon, United States
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Yohannes Molla
Colleague at Online Business SystemsGonder, Amhara Region, Ethiopia
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John Frejuk
Colleague at Online Business SystemsWinnipeg, Manitoba, Canada
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Honours Computer Science, including participation in the Math Faculty's exchance program with the Université de Technologie in Compiegne.
Quick answers generated from the profile data available on this page.
David Barentsen works for Online Business Systems.
David Barentsen is listed as Principal Customer Experience Consultant at Online Business Systems.
AeroLeads has found 1 work email signal at @cibc.com for David Barentsen at Online Business Systems.
David Barentsen is based in Toronto, Ontario, Canada while working with Online Business Systems.
David Barentsen has worked for Online Business Systems, Connex Telecommunications Inc., University Health Network, Bell, and Cibc.
David Barentsen's colleagues at Online Business Systems include Sarbjeet Singh, Ian Sanderson, David Tattersall, Farjana Undefined, and Mangal Banna.
You can use AeroLeads to view verified contact signals for David Barentsen at Online Business Systems, including work email, phone, and LinkedIn data when available.
David Barentsen holds Bmath, Computer Science, Mathematics from University Of Waterloo.
David Barentsen is listed with skills including Sdlc, Vendor Management, Pmo, Business Analysis, Project Portfolio Management, It Strategy, Project Management, and Software Project Management.
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