Forward Design Ltd are the industry leading business for premium quality bespoke printed publications for independent Estate Agents in England and Wales. Our printed materials are supported by an enhanced digital offering, which allows Agents to showcase their properties and update their portofolio.As the Office Manager, I have a varied role description, which includes aspects of the following:Ensuring the office operates safely and efficiently.Managing online and offline… Show more Forward Design Ltd are the industry leading business for premium quality bespoke printed publications for independent Estate Agents in England and Wales. Our printed materials are supported by an enhanced digital offering, which allows Agents to showcase their properties and update their portofolio.As the Office Manager, I have a varied role description, which includes aspects of the following:Ensuring the office operates safely and efficiently.Managing online and offline filing systems.Health & Safety.Maintaining office supplies.Providing customer services to Estate agents.Responding to Customer enquiries and complaints.Processing card payments from advertisers.Managing the daily Royal Mail Click & Drop service.Ensuring that adequate staffing levels are maintained.Providing first port of call services for marketing consultants.Liaising with Business Devlopment, Design and Marketing Teams to ensure projects remain within agreed timescales and target income. Show less

Responsible for the organisation,management and strategic growth of all feed-stock supplies in and out of the AD plant. Ensure compliance with all relevant UK health and safety and environmental legislation.

I will be working alongside the Operations Director on the development and delivery of our Customer and Client L&D Programs.

Manage end-to-end International Sales Process for International Open Programme and Bespoke courses.• Develop, cost and produce proposals• Obtain inputs from relevant SMEs to create compelling bids and proposals• Liaise with International Delivery and Programme Management Teams• Generate activity reports and forecasts• Create MI to drive pipeline • Develop and measure relevant KPIs• Manage CRM updating with sales activity

Manage and co-ordinate the work of the Fire & Rescue Service (FRS) Relationship Management Team.Present the Fire Service College (FSC) portfolio to Senior FRS Managers.Identify the unidentified need of the customer.Assist in the development of bespoke and offsite training programmes.Manage business enquiries from initial tender to delivery and invoicing.Communicate customer feedback and environment scanning information to the Senior Management Team.Relationship Manager… Show more Manage and co-ordinate the work of the Fire & Rescue Service (FRS) Relationship Management Team.Present the Fire Service College (FSC) portfolio to Senior FRS Managers.Identify the unidentified need of the customer.Assist in the development of bespoke and offsite training programmes.Manage business enquiries from initial tender to delivery and invoicing.Communicate customer feedback and environment scanning information to the Senior Management Team.Relationship Manager for Scotland, Eastern England, South East England and South West England. Show less

Develop the core business of the FSC in order to achieve maximum sales revenue.Provide key account management for the 62 UK Fire and Rescue Service customers.Process annual Bids and Allocations on open programme training courses.Develop, manage and attend local, regional and national sales events with core customers.Manage the attendance of the FSC at exhibitions and conferences.Supervise the production of "Hotline", a quarterly newsletter.

Respnsible for sales revenue.Process bids and allocations for the UKFRS.Provide line management for 12 members of staff.Manage customer service for circa 6000 delegates per annum.