An ambitious and strategic IT leader with a focus on customer satisfaction, I set myself exacting standards to always deliver above and beyond set expectations. My attention to detail and excellent skills in verbal and written communication builds trust and confidence with my stakeholders.My significant experience within IT Service Management for several large multinational companies across varying industries has culminated in over 15 years of management experience with direct employees in APAC, Europe, Middle East, Africa and the US. As a result I have developed strong leadership skills, understanding diversified work cultures and ethics and building strong relationships with colleagues and stakeholders. A conscientious, hard-working team player, who is articulate and confident in all situations, I have never been known to shy away from a challenge and thrive on pressurised situations with deadlines and expectations to prioritise. • Service Management – Thorough understanding and qualified in ITIL v3 framework. I have worked as a service manager across many global locations and business functions assisting them navigate Change, Incident and Problem Management and delivery valuable reporting expertise.• Team Management – Experience in managing globally diverse teams and strive to do the best by my direct reports whilst ensuring we deliver on time and effectively for our customers.• Emotional Intelligence – Working in pressurised environments and situations, I understand the importance of maintaining a calm and controlled approach to my work and with my customers and peers.• Operational Governance – Developing detailed operational governance packs ensuring Technology is delivering what is expected. Holding review sessions with Technology and Business leads to ensure open communication and detailed action plans are developed. • Senior Management Engagement– Significant experience in partnering with very senior stakeholders including c-suite within large organisations to ensure their technology expectations are met.• Common Sense – I perceive, judge and understand most situations very quickly and therefore predict the best outcomes and make decisions that are going to meet the needs of most. Coupled with acute social awareness, these are very important skills to be able to adapt to, and survive in, large companies with global teams.