David Barr Email & Phone Number

United Kingdom

London, England, United Kingdom

Member of the Transition Management Office (TMO) within Worldpay ensuring smooth transition to a stand alone company for all of Cyber and Technology.

Supporting the CIO Workstream in divesting a company from a larger organisation. Ensuring all aspects of Technology are considered and we have ownership and exit plans for all elements needed to stand up a new company. Helping define TSA for future support and delivery of service.

London, England, United Kingdom

London, England, United Kingdom

• Establish a Continuous Improvement office focused on improving performance across CIO and Delivery.• Support and train CIO colleague on CI processes and how they can help their organisations.• Define problem statements and establish working groups to address using A3 methodology.• Using CI help the Development and CIO organisations achieve ambitious improvements to speed of delivery targets.• Define and deliver metrics to show improvements and progress and report back into senior management.• Key stakeholder contact and escalation point for CIO Delivery Agile Transformation team.• Define, manage and deliver a communication plan on Agile transformation activities for global audiences.• Meet with stakeholders to gather feedback and input on the Agile transformation and determine how to improve delivery.

London, England, United Kingdom

• Senior point of contact for lines of business across Merchant Solutions organisation in FIS.• Stakeholder management to assist with escalations relating to Technology Services within FIS.• Compile and schedule monthly Service Reviews for all services offered and supported by Technology Shared Services (TSS).• Drive stabilization of services offered by TSS to both internal and external customers.• Responsible to aiding and supporting the integration of Worldpay business into FIS and all technology utilised by stakeholders.• Understand Merchant Solutions strategic approach and ensure TSS is aligned to delivering what is expected.• Represent stakeholders across all ITIL processes and ensure Change, Incident and Problem processes are followed and communicated to relevant, impacted parties.• Ensure delivery of new products and services are coupled with development and improvement of existing services.• Identify areas for improvement across services and engage with stakeholders to drive and deliver.

London, Greater London, United Kingdom

Key Responsibilities • Senior level strategic business partner who shares ownership for both business strategy and business value results.• Own exec-level relationships and serve as a single point of focus between technology and other key business functions such as Finance, eCom, HR, etc.• Form strategic partnerships between key Business Service Owners and stakeholders, and key Technical Service Owners and significant deputies as identified within the Technology Operating Model.• Develop business leaders and enable them to articulate their functions needs and requirements of technology that will enhance business performance.• Work with engineering and architecture function leads to assist in the development and maintenance of business capability roadmaps.• Ensure consistent engagement with relevant ITSM teams (change, problem and incident management) to ensure effective business transformation for all initiatives.• Partner with the project/program/portfolio management organisation (PMO) to ensure a healthy and well-managed initiative portfolio that meet the business needs and requirements.• Think strategically by identifying business function opportunities and the best-suited position for the function’s adoption within the business partner organisation.• Identify and integrate business partners’ long-range plans into business capability roadmaps and priorities, as appropriate. Brief stakeholders on business partner plans.• Responsible for scheduling and chairing Monthly Operational Reviews between technology functions and senior business stakeholders across mutli-functional layers.• Responsible for scheduling and chairing Quarterly Business Reviews with key senior stakeholders to review financial progress, plan new joint initiatives, evaluate proposals, and determine how they fit into technology and business capability roadmaps and priorities.

London, United Kingdom

Own Operational commitment to the business, for a portfolio of IT services, by acting as the interface between key stakeholders into all Worldpay Technology & Operational teams. Ensure that any business requirements are understood, documented and delivered where appropriate.Understand the customer perspective of the performance of our services, proposing future improvements to our processes and reporting.Act as ambassador of Technology & Operational teams with the business to seek approval and sign off.

London, United Kingdom

Own Operational commitment to the business, for a portfolio of IT services, by acting as the interface between key stakeholders into all Worldpay Technology & Operational teams. Ensure that any business requirements are understood, documented and delivered where appropriate.24x7x365 on-call support to assist with communications during major incidents.

Dubai

Intermediary between Business and IS stakeholders, acting as an advocate of IS and a champion of the Business communityAccountable to the Business for overall IS Service Delivery attainment against SLAs.Conducts and owns service reviews with IS and Business stakeholders and identifies and manages agreed service improvement initiatives.Understands Business plans and their resultant local, regional and global demands on IS.Identifies opportunities for technology exploitation within the Business as a result of IS strategies and roadmapsBrokers project and programme engagement with Business stakeholders and acts as a gateway for Service IntroductionFacilitates communication to Business stakeholders and usersAccountable for overall Customer satisfactionNegotiate and agree Service Level Agreements between IS and the Business and monitor SLA and OLA actual vs. TargetsReview service with Business and IS stakeholders and drive and manage improvements that are economically viableEscalation and Complaint management on an ad-hoc basis.Maintain a network of technology champions/change agents within business groups to act as eyes and ears of the SDM.Liaise with Business stakeholders to feed demand forecasts into IS Capacity Plans and technology architectures/roadmapsCommunicate to stakeholders and users about programme and change deliveries and ad-hoc about service interruptsMaintain an Engagement Matrix of Business and IS stakeholders and keep a CRM records up-to-dateProduce regular reports as per the Service Governance Model and on ad-hoc reports and proposals as requiredShare knowledge with regional and global counterparts as well as IS and Business stakeholders and colleaguesKnowledge of all technical processes and offer support and identify process failingsProduct integration Project Management for high level projects including office relocations, IPT phone system upgrades, Network upgrades, office / company acquisitionsAcquisition support and management

London, United Kingdom

• Focused upon delivery of key services, which includes Remote Working, BlackBerry and Smartphone’s and associated controls, therefore including:• Establish and maintain relationships with key customers in the business• Pioneer IT requests received from key customers and ensure they are delivered within set timelines and to a standard that meets all requirements. • Hold monthly 121 meetings with key stakeholders to identify the needs to the business and address these requirements• Manage relationships with IT team managers to ensure work requests are completed in a timely manner• Chair weekly meetings with Voice, Messaging, Networks and Desktop Support to relay business requirements and create roadmap for service enhancement• First point of contact for senior key customers in the business for issues and concerns• Develop and present IT roadmap to senior managers and release to the business• Responsible for Problem management and attend weekly meetings across all IT teams to discuss outstanding issues and drive support calls down• Responsible for Major Incident Handling for any outages which affect the IT services I own which involves chairing bridge calls and managing all IT teams to conduct what is needed to resolve the issue and resume service stability as quickly as possible• Manage and maintain a BlackBerry environment of 33 BlackBerry servers and over 24,000 customers• Responsible for Change Management utilising the ITIL framework• Vendor management for Barclays Capital between RIM, BoxTone and Vodafone• Manage and develop the IT policies globally to ensure they company and external audit security standards

Working in the customer premises (Barclays Capital) I provided all their corporate support for the mobile communications, including BlackBerry, Mobile phones and 3G data cards.

Newbury

Responsible for managing new products from development into the market place, ensuring relevant training and demonstrations wee given to staff across the country in contact centres and shops. Being part of the test bed to ensure products meet standards and requirements.

A-Levels, English, Geography

Activities and Societies: Football Team, Cricket Team, Snooker Team, Table Tennis Team.English Language and Literature, Geography

Education record

Activities and Societies: Football team, Basketball team, Cricket team, table tennis team, debating team, drama club8 GCSE - A - C