Support staff's various IT needs.

- Supported all clients via help desk ticketing.- Provided managed services for designated clients.- Constant contact and ticketing for outside vendors.- Helped maintain datacenter and equipment. - Supported and serviced hosted email.- Pre-configure and deploy hardware for clients.

● Supported bank staff of over 500 users with various needs regarding access to information and/or banking applications.● Provisioned users in various banking software and controlled log in credentials with or without tokens.● Familiarity with approval processes for data access.● Utilized Active Directory to control access to various tiers of data.● Configured and controlled users in DELL One network environment.● Managed and assigned service tickets in HP Service Manager.

● Managed networks via AutoTask Remote Manager Client.● Provided quality technical support on site or remotely to troubleshoot hardware and software issues using Team Viewer and Tight VNC.● Repaired, maintained and custom built client computers.● Set up networking equipment like routers hubs and switches prior to deploying.● Worked directly with DELL as a DELL Repair Partner.● Performed daily management duties such as cash deposits and balancing, ticket auditing, scheduling, inventory and quality control.● Followed up with clients on a daily basis to ensure quality of work.● Performed all management duties in shop owner’s absences.● Managed and assigned service tickets to employees via AutoTask.● Formed working relationships with local part and tool companies which led to partnerships and supply deals.● Launched mobile device repair division inside of Alltech Computers.● Launched gaming/streaming division inside of Alltech Computers.● Maintained NAS for in house data backups.

● Supported IT staff with Windows XP, Vista and 7 configuration.● Utilized Acronis to deploy pre-configured system images.● Serviced home and small office environments with printer, Microsoft Office and mobile/cloud technical support, deployment and configuration.● Configured and deployed Linksys and Netgear switches, hubs, routers and VOIP phones.● Configured on site backup options via small server file sharing.● Provided technical support remotely and on site.