• Maintaining operations by implementing policies and standard operating procedures; implementing production, productivity, quality, and customer service standards; determining and implementing system improvements. • Maintaining customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.• Accomplishing restaurant objectives by recruiting, selecting, orienting, training… Show more • Maintaining operations by implementing policies and standard operating procedures; implementing production, productivity, quality, and customer service standards; determining and implementing system improvements. • Maintaining customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.• Accomplishing restaurant objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.• Knowledge of budgets, inventory’s and cost controls for FOH and BOH. • Maintaining safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems. Show less

• Working with the General Manager, and assisting with anything from project planning to staff management.• Nurturing positive working relationships with staff and delegating daily tasks.• Ensuring company policies and procedures are followed while setting a good example for staff.

• Creating and enforcing restaurant policies, targets, and KPIs.• Building positive relationships with food and beverage vendors.• Adhering to the food and beverage budget while managing daily food and beverage operations and following food and safety regulations.• Maintaining positive customer relationships, processing complaints, and responding to customer needs.• Hiring, training, and managing food and beverage staff.

• Successfully led a service team providing clear and timely instruction and direction for each shift. • Set goals and daily responsibilities for co-workers to follow and achieve. • Strive to obtain personal daily sales objectives and incentives.• Oversee and offer guidance to co-workers, provide feedback to management to influence performance based scheduling. • Solicited new ways to attract business and increase sales.• Maximizes bar profitability by ensuring portion… Show more • Successfully led a service team providing clear and timely instruction and direction for each shift. • Set goals and daily responsibilities for co-workers to follow and achieve. • Strive to obtain personal daily sales objectives and incentives.• Oversee and offer guidance to co-workers, provide feedback to management to influence performance based scheduling. • Solicited new ways to attract business and increase sales.• Maximizes bar profitability by ensuring portion control while monitoring accuracy of charges. • Supervise staff, stock and review inventory and assist in operations. Show less

• Assess guest's needs and preferences to develop specific recommendations. • Strive to maintain a positive guest experience. • Present guests with precise knowledge surrounding bar menu. • Responsible for providing a tasteful yet playful dining experience.• Execute and implement Service Inspired Restaurants' 'Steps of Service.' • Drink combination and flare bartending drink preparation. • Responsible for the smart service of alcohol and non-alcoholic beverages.

• Responsible for sales, customer service and marketing to lease luxury apartments to members of the Kingston community.• Greeted potential renters, show model suites, explain pricing and lease terms, and process rental applications.

• Creating servers and bartenders weekly schedules.• Taking leadership of staff and showing them how to efficiently complete a task.• Limiting shrinkage on alcohol. • Event planning and organizing and handling large amounts of money.