David Bertero Email & Phone Number

Salt Lake City, Utah, Us

Solutions Architect, responsible multiple product suites for large/strategic customers.Collaborate with colleagues on product development, product management, and quality assurance.Identify best practices, product feature recommendations, and process improvements.Work with customers to define new, innovative solutions to data governance.Configure and support data interoperability suite and data visualizations application.

Salt Lake City, Utah, Us

Software configuration based on customers’ business requirements.Manage customers proactively to ensure immediate product adoption and ongoing usage.Lead regular status calls with customer teams.

Wakefield, Ma, Us

Project/Implementation Manager, responsible for driving projects, software installation, training, post-implementation support, and subject matter expertise.Configure and maintain data mappings between customers’ information systems and data validation Rule Libraries.Install and maintain proprietary software in customer’s local environment.

Wakefield, Ma, Us

Business Analyst, certifying information systems for school districts using rules-based reporting process.Perform upgrades and version updates of proprietary rules engine software across multiple environments.Train and support customers’ end-users.

Support for proprietary real time, web-based analytic and workflow application.Focus on active rule development to promote operational efficiency and accuracy for customers.

Austin, Tx, Us

Support for several commercial and proprietary applications used by the Global Financial Services team.Primary tasks included trouble shooting, user management, bug reporting, requirements gathering, and coordinating development and testing between engineers and business process owners.

West Chester, Pa, Us

Daily responsibilities included training, solutions engineering, report writing and SQL queries, data analysis, bug reporting, and coordinating between the business and development teams.Business development including operational analysis, system configuration and testing, gap analysis, new application feature design, training of internal and external customers, start up and implementation of new customer locations and internal offices, and follow up support.Led the migration of several newly acquired businesses from legacy systems onto HGI proprietary software.Software Testing and QA including requirements gathering, system design, and acceptance testing.Continuous improvement, workflow analysis, and new technology/process implementation.Provided technical support to sales, and often gave product demonstrations to potential customers.

West Chester, Pa, Us

Recruited, hired, and trained employees to maintain IT support in the region.Responsible for operations support and business development for Haas entities across Europe and Asia.Primary tasks included supporting the chemical distribution business with proprietary software, data analysis of sales, inventory, and purchasing, implemented new site startups.Responsible for evaluating operating models of new client sites, setup, configuration, and maintenance of data in Oracle database to implement operating model in bespoke software.Conduct extensive training sessions for both clients and internal staff.

West Chester, Pa, Us

Problem solving, bug reporting, training and start up, business analysis and development, application configuration, and support to sales.Developed and prepared performance metrics including on-time delivery, shrinkage, PO cycle time, acceptance rate, and other custom reports.Successfully launched and supported chemical management programs throughout the United States, Israel, Brazil, Italy, Canada, Finland, Ireland, United Kingdom, Germany, France, Turkey, Singapore, and Australia.

West Chester, Pa, Us

Conducted extensive virtual and onsite training sessions for both internal and customer staff.Responsible for evaluating, configuring, and maintaining operating models of new customer sites.Analyze existing work processes to determine the appropriate level of service for new clients.Provide remote technical support to internal employees and customer staff.

West Chester, Pa, Us

Data entry into Oracle database. Develop and maintain customer specific catalogs.

Bachelor Of Science (Bs), Biology, General

Education record