David Bethards Email & Phone Number

Poughkeepsie, New York, United States

- Respond to network alerts- Run and manage monthly phishing campaigns- Run monthly Public Wi-Fi checks and educate users on the need to avoid Public networks- Perform periodic Penetration Testing of offices throughout the region- Assist the Help Desk with phishing and spam email tickets requiring immediate response and possible email deletion.

Hopewell Junction, New York, United States

Tampa, Florida, United States

– As part of a two person IT team, provide 1st and 2nd level onsite support for 35 users, remote branch and construction site support for construction firm for 200 clients via phone and remote support using GoToAssist. • Troubleshoot software and hardware issues, permission related issues, user training issues, configuration on all PCs, Laptops, Tablets and phones.• Create user accounts, mailboxes, personal folders on the network for new employees.• Purchase, image and install new PCs and Laptops including managing and implementing a companywide upgrade. OS clients included Windows XP, 7, 10, MAC OS X, Office 2010-2016.• Maintain server, router and switch operations, cabling, and nightly backups for the Tampa office using Microsoft Server 2003 and 2008, citrix, maintain Ricoh Multifunction Copier.

Saint Petersburg, Fl

Provide technology support to branch offices including PC installation and maintenance.• Provided essential training to financial advisors and other team members and specialized training to a designated branch technical liaison on PC imaging, installation and procedures.• Imaged / installed hundreds of PCs for branch associates meeting timeframes and user expectations.• Led installation and support teams during a high volume PC replacement project resulting from anacquisition. Beat the initial 6 month timeframe for conversion by 3 months.• Utilized Active Directory for password changes and unlocking as well as verifying security groups.• Ensured that all hardware and software systems were moved successfully for for nine branch relocations.• Performed analysis and delivered user education on branch bandwidth usage and successfully reduced excessive usage by up to 60%.• Selected by upper management to support the firm’s most productive financial advisors assuringtechnology continuity and availability.• Nominated by end users for several “Service First” awards and received many letters of commendation.

New York, Ny

Provide onsite support for the highly critical New York trading, banking, research and sales departments as lead technician and mentor to one direct report.• Provided Nortel and Turret phone system programming and support• Managed the site security door access database to ensure the safety and security of key locations.• Certified through company training in “Coaching” and as a “New Leader.”• Worked with facilities on the planning for all IT related items within a future site for the office in Manhattan.

New York, Ny

Provide onsite support for the New York trading, banking, research and sales departments.Provide all PC and laptop support from software and hardware issues including upgrades and replacements.• Performed nightly data backups.• Supported Market Data software.• Assisted management with voice recording review• Managed the circuit and equipment room, running cables, doing punch downs, racking hardware, cable management.• Received Employee of the month award.

Saint Petersburg, Fl

Administrate a 10.000 user enterprise, create and manage all user accounts, security groups, distribution lists, build and install file and print servers, exchange servers, configure backups and respond to a call queue with a primary focus on server related issues in a Windows NT and 2000 environment.• Taught the Microsoft curriculum course “Transitioning from Windows NT to a Windows 2000 Environment.”• Regular speaker in monthly IT department training sessions.• Installed dozens of NT servers at both the home office and in branch offices.• Configured and installed Cisco routers and switches.• Configured and managed the Year 2000 testing lab in a mirrored and isolated LAN environment.• Implemented testing and implementation of password security system .