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David Hayden is listed as SaaS Product Leader | AI-Powered Knowledge Management | Customer, Partner, Employee Enablement at ServiceTarget, based in Los Gatos, California, United States. AeroLeads shows a matched LinkedIn profile for David Hayden.
David Hayden previously worked as Chief Executive Officer at Servicetarget and Vice President, Product Management for Oracle Service Cloud - Oracle CX at Oracle. David Hayden holds Bachelor'S Degree from Washington University In St. Louis.
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David Hayden is a customer-centric leader who enjoys designing customer experience strategies focused on client success. David cofounded ServiceTarget in 2016. His vision was to create a platform that customer experience leaders could leverage to enable their customers, partners, and teams with knowledge and AI. Prior to founding ServiceTarget, David was Vice President of Product Management for the Oracle Service Cloud from 2013-2015. David led a team of 50 product managers responsible for web, mobile, and social customer service, omnichannel contact center, and knowledge management. At the same time, David helped Oracle uplevel RightNow’s original CX strategy into an Oracle CX applications strategy comprised of Oracle Sales, Service, Marketing, Commerce, and the Oracle Cloud. Prior to Oracle, David led Strategy, Pricing & Monetization, Partnership Development, and M&A at RightNow Technologies and helped the company transition from a horizontal CRM solution into a cross-channel customer experience platform. This investment thesis underpinned Oracle’s acquisition of RightNow for $1.5b in 2012. Prior to RightNow, David worked in investment banking at Citigroup and Alex. Brown where he focused on M&A and leveraged buyout transactions.Outside of work, David enjoys spending time with his wife and 4 boys, ages 10, 12, 14, and 15. Among other causes, David volunteered as CFO for the largest humanitarian relief organization in Afghanistan the Agency for Technical Cooperation & Development in 2002 and 2003. David worked in Afghanistan and traveled extensively throughout the country overseeing emergency relief budgets of $18m per year.David is active as an investor and advisor to emerging companies with a customer success focus. Previous clients include Quantcast, Glassbox, and Afghanistan’s first major internet service provider.
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Bozeman, Montana, US
ServiceTarget helps customer experience leaders scale customer enablement and support programs leveraging knowledge and AI. I am passionate about building innovative products. My focus is on enabling our customers to help their customers be more successful with their products and services leveraging our platform. Achievements:Led the design and launch of.
Austin, Texas, US
Created vision, strategy and execution plan to evolve RightNow CX into broader Oracle CX product portfolio encompassing Oracle Sales, Service, Marketing, and Commerce on the Oracle Cloud Platform.Directed team of 50 product managers (managing backlog for 600 engineers) across Oracle Service Cloud (which included RightNow, Inquira, OPA, TOA Technologies.
Bozeman, MT, US
Worked with RightNow's CEO, CSO, COO, and executive leadership team to create clarity of purpose, strategy, products, channels, and sales execution. Led RightNow’s strategy, planning, M&A, partnerships, pricing, and competitive intelligence functions.Aligned product, sales, marketing, client success, and partners to a cohesive approach.Led 2 acquisitions.
Los Angeles, US
Advised founding teams on product strategy & GTM. Clients included Quantcast and Glassbox.
Paris, FR
Relocated to Afghanistan to help this UN implementation partner execute programs to help vulnerable people throughout Afghanistan. Our programs focused on emergency relief (food, shelter, energy, water, sanitation, infrastructure, jobs/income generation, and health).Responsible for the financial stewardship of the organization and oversaw an annual budget.
New York, New York, US
Responsible for West Coast M&A, corporate equity, and debt financing engagements. Also supported buyout firms in their evaluation, due diligence, and financing of numerous opportunities. Managed an extensive $1.8B sale process for Kendall Jackson. Other select transactions included CoPart and Standard Pacific.
Hamilton, NJ, US
Supported Lehman executive management team to establish a merchant banking firm focused on the financial services technology sector. Qualified deals, conducted due diligence, led investment and advisory execution, sector research, fundraising support. Select transactions included Capital IQ (later sold to McGraw Hill for $200m) and PW Funding.
Specialized in highly structured transactions where we were advising Welsh Carson and Warburg Pincus on various leveraged buyouts.Lead analyst in Alex. Brown’s largest-ever proposed transaction (PhyCor’s $8b acquisition of MedPartners).Analyzed financial and strategic implications of transactions involving leveraged buyouts, mergers, spin-offs, and.
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David Hayden works for ServiceTarget.
David Hayden is listed as SaaS Product Leader | AI-Powered Knowledge Management | Customer, Partner, Employee Enablement at ServiceTarget.
David Hayden is based in Los Gatos, California, United States while working with ServiceTarget.
David Hayden has worked for Servicetarget, Oracle, Rightnow Technologies (Acquired By Oracle), Self-Employed, and Acted.
You can use AeroLeads to view verified contact signals for David Hayden at ServiceTarget, including work email, phone, and LinkedIn data when available.
David Hayden holds Bachelor'S Degree from Washington University In St. Louis.
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