David Hayden is a customer-centric leader who enjoys designing customer experience strategies focused on client success. David cofounded ServiceTarget in 2016. His vision was to create a platform that customer experience leaders could leverage to enable their customers, partners, and teams with knowledge and AI. Prior to founding ServiceTarget, David was Vice President of Product Management for the Oracle Service Cloud from 2013-2015. David led a team of 50 product managers responsible for web, mobile, and social customer service, omnichannel contact center, and knowledge management. At the same time, David helped Oracle uplevel RightNow’s original CX strategy into an Oracle CX applications strategy comprised of Oracle Sales, Service, Marketing, Commerce, and the Oracle Cloud. Prior to Oracle, David led Strategy, Pricing & Monetization, Partnership Development, and M&A at RightNow Technologies and helped the company transition from a horizontal CRM solution into a cross-channel customer experience platform. This investment thesis underpinned Oracle’s acquisition of RightNow for $1.5b in 2012. Prior to RightNow, David worked in investment banking at Citigroup and Alex. Brown where he focused on M&A and leveraged buyout transactions.Outside of work, David enjoys spending time with his wife and 4 boys, ages 10, 12, 14, and 15. Among other causes, David volunteered as CFO for the largest humanitarian relief organization in Afghanistan the Agency for Technical Cooperation & Development in 2002 and 2003. David worked in Afghanistan and traveled extensively throughout the country overseeing emergency relief budgets of $18m per year.David is active as an investor and advisor to emerging companies with a customer success focus. Previous clients include Quantcast, Glassbox, and Afghanistan’s first major internet service provider.