David B. Hoch Email & Phone Number

Kennesaw, Georgia, United States

Updating and redesigning Infratech's documentation and training. This includes: * Updating and redesigning Infratech's Safety Manual * Creating a new template and redesigning the PowerPoint deck for Infratech's new hire training * Redesiging Infratech's Employee Handbook * Redesiging Infratech's tablet documentation

Greater Atlanta Area

Provide writing, video production, photography, graphic design, and instructional design services. Portfolio available at http://www.creativeshorts.com/portfoliomain.html.

Greater Atlanta Area

Worked with Manheim's Inventory Solutions group to create a new 4-week new-hire sales training program for Client Solutions Executives. The finished program will include job aids, scenario-based eLearning courses, 1-week of classroom training, a two-day visit to a Manheim auction location, including the opportunity to experience a sale day, and visits to dealerships with a peer-coach. New-hires will be required to pass a level 1 and level 2 certification exam before they are allowed to enter… Show more Worked with Manheim's Inventory Solutions group to create a new 4-week new-hire sales training program for Client Solutions Executives. The finished program will include job aids, scenario-based eLearning courses, 1-week of classroom training, a two-day visit to a Manheim auction location, including the opportunity to experience a sale day, and visits to dealerships with a peer-coach. New-hires will be required to pass a level 1 and level 2 certification exam before they are allowed to enter the field. Show less

Atlanta, Ga

Working with a team of AT&T Instructional Designers, used Lectora Online 3.4 to create responsive versions of existing AT&T Mobility Retail e-learning courses to accommodate store employees who are now receiving most of their product, policy, and procedures training on tablets and smartphones.

Greater Atlanta Area

* Created employee playbooks for Manheim Auctions. These playbooks guide new employees through their first year on the job in one of the many auction departments (e.g., Dealer Services, Commercial Accounts, Lot Operations, Arbitration, Front Office, etc.) and direct them to available training on building their core and career level competency skills in the automotive auction business.* Designed an on-boarding handbook for Manheim Auctions hiring managers to use in tandem with the… Show more * Created employee playbooks for Manheim Auctions. These playbooks guide new employees through their first year on the job in one of the many auction departments (e.g., Dealer Services, Commercial Accounts, Lot Operations, Arbitration, Front Office, etc.) and direct them to available training on building their core and career level competency skills in the automotive auction business.* Designed an on-boarding handbook for Manheim Auctions hiring managers to use in tandem with the employee playbook. It includes a series of checklists to help the manager guide new employees through the playbook during their first year. Show less

Alpharetta, Ga

* Managed the creation and review of Disaster Recovery procedures for all Fiserv critical corporate applications and platforms.* Developed standardized backup procedures for backing up critical employee data and files.* Worked with engineering to standardize the procedures for identifying and safely removing malware from employee infected PCs. * Created operational run books for Fiserv's Desktop Services and Server Support organizations.

Atlanta, Ga

Created documentation and e-learning courses in support of the rollout of new products and services to all Manheim Auction locations throughout the United States. This included user guides for the Image Auditing tool, the WebFocus reporting tool, the Sale Setup tool, and the Enhanced Vehicle Imaging Suite.

Greater Atlanta Area

Converted 25 SME-hosted webinar recordings on supply-chain management software into Lectora Online e-learning courses. Using Camtasia and Soundtrack Pro, edited the recordings for content, enhanced and cleaned up the audio, and chunked the content by subtopic.

Roswell, Ga

Verified and updated control objectives for a data center audit, including environmental security, information security, and communications security.

One Ravinia Drive, Suite 1300, Atlanta Ga 30346

Working in an Agile development environment, created and updated reference, installation, and product guides for Internap's diverse line of networking and data management services, including Internap's enterprise private-cloud service, Content Delivery Network (CDN), and the Flow Control Platform (FCP) for intelligent route optimization.

Implemented an iPad-based solution for delivering technical sales proposals to Xerox ACS clients. One such client, the State of Montana, was to receive 10 copies of a proposal for outsourcing the management of their Medicare benefits to Xerox ACS. Each copy of the proposal was 2,000 pages, for a total of 20,000 pages. By deploying the proposal on iPads, Xerox ACS realized a 50% savings in printing costs, and a 90% savings in shipping costs.

Alpharetta, Ga

* Working as an Instructional Designer/Video Producer for ADP's sales training organization, designed instructional content for ADP's National Accounts Services. This included filming sales associate interviews and client testimonials, filming presentations by senior sales executives, and producing promotional videos that introduced products, services, and training tools to sales associates. * Managed, maintained, and purchased all video and audio equipment used by the sales… Show more * Working as an Instructional Designer/Video Producer for ADP's sales training organization, designed instructional content for ADP's National Accounts Services. This included filming sales associate interviews and client testimonials, filming presentations by senior sales executives, and producing promotional videos that introduced products, services, and training tools to sales associates. * Managed, maintained, and purchased all video and audio equipment used by the sales training organization.* Researched, tested, and designed mobile learning solutions. Show less

Greater Atlanta Area

In just under 5 months, researched and documented more than 70 Sarbanes-Oxley compliant policies and procedures for Philips' IT businesses, including desktop support, business critical applications support, SAP financial reporting services, Electronic Data Interchange services, sales forecasting automation, and server systems support.

Greater Atlanta Area

In preparation for a PCI audit, documented Unix and Windows systems support related processes, including including installations, account authorizations, encryption key certificate renewals, and data recovery procedures.

Greater Atlanta Area

In charge of developing all communication materials for EMS's Flo mobile clinical workstation. This included creating user guides, producing website copy, writing trade journal articles, designing data sheets, and producing training and marketing videos.

Greater Atlanta Area

Created an online help system for customers implementing and managing business-to-business web services.

Created an online help system for Chatfish's innovative online media event technology. Also produced video content for client events and marketing demonstrations.