David Blanco-Fombona Email & Phone Number

State Of São Paulo, Brazil

São Paulo Area, Brazil

• Direct business change initiatives for promoting customer and employee experience. Institute a culture of change and motivation to increase personal motivation, engagement, leadership, and creativity of all employees..
• Pioneered a multiplatform online course for women entrepreneurs aimed at enhancing customer experience.
• Applied innovative methodologies to… Show more Direct business change initiatives for promoting customer and employee experience. Institute a culture of change and motivation to increase personal motivation.
• Applied innovative methodologies to advocate employee and customer experience. Show less

• Develop and deploy company policies to reinforce diversity along with monitoring Diversity and Inclusion programs. Procure key metrics of diversity and inclusion and share reports to board members during presentations..
• Ensured diversity, equity, and inclusion across the area by establishing KPIs for measuring and predicting diversity metrics.
• Drove positive impact for… Show more Develop and deploy company policies to reinforce diversity along with monitoring Diversity and Inclusion programs. Procure key metrics of diversity and inclusion and share reports.
• Drove positive impact for customers by promoting an inclusive company culture and organizing sessions on diversity and inclusion. Show less

São Paulo Area, Brazil

Develop and monitor Diversity and Inclusion programs (inclusion and development of People with Develop presentations for Boards;Organize training to improve employee communication skills and team spirit;Develop company policies that reinforce diversity in the workplace,

São Paulo Area, Brazil

• Implemented customer-centric culture across global operations to translate strategic plans into desired business results and revenue streams. Leveraged insights form customer journeys and customer pain points to.
• Applied Design Thinking and successfully launched Customer Experience projects across six countries.
• Designed and rolled out innovative Customer… Show more Implemented customer-centric culture across global operations to translate strategic plans into desired business results and revenue streams. Leveraged insights.
• Designed and rolled out innovative Customer Experience programs containing key BI features for informed decision making.
• Championed Customer Experience plans from conceptualization to globally launch across 13 countries.
• Protected and increased revenues by designing and deploying high-value customer segmentation and full value proposition Show less

São Paulo Area, Brazil

• Focused on enabling customer success and generating continued business by improving customer experience. Contributed to accelerating brand promotion and expansion by launching Smart Bundles offers. Drove performance of.
• Designed and launched churn rate reduction project with BI tools.
• Boosted contract customer access numbers and deployed global value proposition across six countries for tablets and… Show more Focused on enabling customer success and generating continued business by improving.
• Boosted contract customer access numbers and deployed global value proposition across six countries for tablets and smartwatches. Show less

Madrid Area, Spain/ Sao Paulo, Brazil

• Drove customer loyalty initiatives to reduce churn and enable continued business. Targeted high-value customers with new loyalty program to enhance customer experience and meet satisfaction. Raised awareness and.
• Integrated digital collaboration platform.
• Launched a co-branded credit card across Latin America, grew sales, and strengthened partner relations by implementing… Show more Drove customer loyalty initiatives to reduce churn and enable continued business..
• Launched a co-branded credit card across Latin America, grew sales, and strengthened partner relations by implementing marketing best practices and establishing KPIs.
• Expanded business operations, by negotiating new strategic partnerships and developing regional agreement opportunities.
• Protected revenues by tracking high-value customer sales channels and implementing strategies to increase value, such as direct sales, commissioned indirect channels, migrations, communication, and pricing Show less

Venezuela

• Tracked and utilized market trends to develop new sales channels and coordinate in enhancing sales performance in existing channels. Contributed to generate revenue and accelerate business performance by organizing and.
• Boosted… Show more Tracked and utilized market trends to develop new sales channels and coordinate in enhancing sales performance in existing channels. Contributed to generate revenue and accelerate business.
• Boosted sustainability, enhanced multiproduct sales, and increased customer base implementing segmentation.
• Reviewed and restructured sales representative commissioning policy.
• Generated revenues by upgrading telemarketing campaigns with upselling/cross-selling techniques. Show less

Madrid Y Alrededores, España

• Producing executive summaries and analysis from bank analyst reports regarding the Italian telecoms market and Telecom Italia´s performance to facilitate decision making.
• Analyzing and elaborating on reports of financial and operational indicators to identify and follow trends in Telecom Italia.
• Researching and summarizing products and services innovation from TEF and TI to exchange strategic projects.
• Analysis and summarizing documents from financial and operative… Show more
• Analysis and summarizing documents from financial and operative indicators to follow trends of Telecom Italia.
• Identifying new synergy areas of best practice and joint purchasing and investment between TEF and TI to drive cost savings and collaboration. Show less

Madrid Y Alrededores, España

• Design and elaborate analysis from different markets to facilitate decision making (e.g. frequency spectrum, environmental analysis) and proposal of solutions.
• Producing explanatory documents about market trends base on reports, articles and other sources of information to generate recommendations.
• Highlighting interesting topics and information to improve decision making and understanding of future trends in each segment.
• Designing and producing analysis about competitive… Show more
• Designing and producing analysis about competitive, financial and marketing environments within TEF´s footprint and in others markets around the world.
• Driving analysis of products and services offers from other Telco companies in the European market to evaluate possible implementation in other markets such as Spain.

Venezuela

Venezuela

Venezuela

Global Management, Business Administration And Management, General

Employee Engagement

Executive And Life Coaching

Master, Business/Administration

2006, Electrical Engineering