Direct business change initiatives for promoting customer and employee experience. Institute a culture of change and motivation to increase personal motivation, engagement, leadership, and creativity of all employees. Conduct training sessions to facilitate professional development and produce skills aligned with company’s talent requirements. ● Pioneered a multiplatform online course for women entrepreneurs aimed at enhancing customer experience. ● Applied innovative methodologies to… Show more Direct business change initiatives for promoting customer and employee experience. Institute a culture of change and motivation to increase personal motivation, engagement, leadership, and creativity of all employees. Conduct training sessions to facilitate professional development and produce skills aligned with company’s talent requirements. ● Pioneered a multiplatform online course for women entrepreneurs aimed at enhancing customer experience. ● Applied innovative methodologies to advocate employee and customer experience. Show less

Develop and deploy company policies to reinforce diversity along with monitoring Diversity and Inclusion programs. Procure key metrics of diversity and inclusion and share reports to board members during presentations. Contribute to enhance employee motivation, communication, and team spirit by organizing cross-functional trainings.● Ensured diversity, equity, and inclusion across the area by establishing KPIs for measuring and predicting diversity metrics. ● Drove positive impact for… Show more Develop and deploy company policies to reinforce diversity along with monitoring Diversity and Inclusion programs. Procure key metrics of diversity and inclusion and share reports to board members during presentations. Contribute to enhance employee motivation, communication, and team spirit by organizing cross-functional trainings.● Ensured diversity, equity, and inclusion across the area by establishing KPIs for measuring and predicting diversity metrics. ● Drove positive impact for customers by promoting an inclusive company culture and organizing sessions on diversity and inclusion. Show less

Develop and monitor Diversity and Inclusion programs (inclusion and development of People with Develop presentations for Boards;Organize training to improve employee communication skills and team spirit;Develop company policies that reinforce diversity in the workplace,

Implemented customer-centric culture across global operations to translate strategic plans into desired business results and revenue streams. Leveraged insights form customer journeys and customer pain points to incorporate customer experience into overall business direction and influence business decisions based on consumer behavior.● Applied Design Thinking and successfully launched Customer Experience projects across six countries. ● Designed and rolled out innovative Customer… Show more Implemented customer-centric culture across global operations to translate strategic plans into desired business results and revenue streams. Leveraged insights form customer journeys and customer pain points to incorporate customer experience into overall business direction and influence business decisions based on consumer behavior.● Applied Design Thinking and successfully launched Customer Experience projects across six countries. ● Designed and rolled out innovative Customer Experience programs containing key BI features for informed decision making.● Championed Customer Experience plans from conceptualization to globally launch across 13 countries. ● Protected and increased revenues by designing and deploying high-value customer segmentation and full value proposition Show less

Focused on enabling customer success and generating continued business by improving customer experience. Contributed to accelerating brand promotion and expansion by launching Smart Bundles offers. Drove performance of existing products and services and introduced innovation to increase clientele.● Designed and launched churn rate reduction project with BI tools. ● Boosted contract customer access numbers and deployed global value proposition across six countries for tablets and… Show more Focused on enabling customer success and generating continued business by improving customer experience. Contributed to accelerating brand promotion and expansion by launching Smart Bundles offers. Drove performance of existing products and services and introduced innovation to increase clientele.● Designed and launched churn rate reduction project with BI tools. ● Boosted contract customer access numbers and deployed global value proposition across six countries for tablets and smartwatches. Show less

Drove customer loyalty initiatives to reduce churn and enable continued business. Targeted high-value customers with new loyalty program to enhance customer experience and meet satisfaction. Raised awareness and introduced customer-centric programs, while leveraging key elements of customer research and market analytics.● Integrated digital collaboration platform.● Launched a co-branded credit card across Latin America, grew sales, and strengthened partner relations by implementing… Show more Drove customer loyalty initiatives to reduce churn and enable continued business. Targeted high-value customers with new loyalty program to enhance customer experience and meet satisfaction. Raised awareness and introduced customer-centric programs, while leveraging key elements of customer research and market analytics.● Integrated digital collaboration platform.● Launched a co-branded credit card across Latin America, grew sales, and strengthened partner relations by implementing marketing best practices and establishing KPIs. ● Expanded business operations, by negotiating new strategic partnerships and developing regional agreement opportunities. ● Protected revenues by tracking high-value customer sales channels and implementing strategies to increase value, such as direct sales, commissioned indirect channels, migrations, communication, and pricing Show less

Tracked and utilized market trends to develop new sales channels and coordinate in enhancing sales performance in existing channels. Contributed to generate revenue and accelerate business performance by organizing and managing sales and marketing campaigns. Uncovered performance gaps of tele sales, retail, and door-to-door channels and implemented corrective actions to drive productivity. Enabled informed business decisions by preparing and presenting financial Executive Report.● Boosted… Show more Tracked and utilized market trends to develop new sales channels and coordinate in enhancing sales performance in existing channels. Contributed to generate revenue and accelerate business performance by organizing and managing sales and marketing campaigns. Uncovered performance gaps of tele sales, retail, and door-to-door channels and implemented corrective actions to drive productivity. Enabled informed business decisions by preparing and presenting financial Executive Report.● Boosted sustainability, enhanced multiproduct sales, and increased customer base implementing segmentation.● Reviewed and restructured sales representative commissioning policy. ● Generated revenues by upgrading telemarketing campaigns with upselling/cross-selling techniques. Show less

• Producing executive summaries and analysis from bank analyst reports regarding the Italian telecoms market and Telecom Italia´s performance to facilitate decision making.• Analyzing and elaborating on reports of financial and operational indicators to identify and follow trends in Telecom Italia. • Researching and summarizing products and services innovation from TEF and TI to exchange strategic projects. • Analysis and summarizing documents from financial and operative… Show more • Producing executive summaries and analysis from bank analyst reports regarding the Italian telecoms market and Telecom Italia´s performance to facilitate decision making.• Analyzing and elaborating on reports of financial and operational indicators to identify and follow trends in Telecom Italia. • Researching and summarizing products and services innovation from TEF and TI to exchange strategic projects. • Analysis and summarizing documents from financial and operative indicators to follow trends of Telecom Italia.• Identifying new synergy areas of best practice and joint purchasing and investment between TEF and TI to drive cost savings and collaboration. Show less

• Design and elaborate analysis from different markets to facilitate decision making (e.g. frequency spectrum, environmental analysis) and proposal of solutions.• Producing explanatory documents about market trends base on reports, articles and other sources of information to generate recommendations.• Highlighting interesting topics and information to improve decision making and understanding of future trends in each segment.• Designing and producing analysis about competitive… Show more • Design and elaborate analysis from different markets to facilitate decision making (e.g. frequency spectrum, environmental analysis) and proposal of solutions.• Producing explanatory documents about market trends base on reports, articles and other sources of information to generate recommendations.• Highlighting interesting topics and information to improve decision making and understanding of future trends in each segment.• Designing and producing analysis about competitive, financial and marketing environments within TEF´s footprint and in others markets around the world.• Driving analysis of products and services offers from other Telco companies in the European market to evaluate possible implementation in other markets such as Spain.• Participate in the re-definition of the Bravo program from Telefonica Spain, including principal objectives, working areas, principal actions, KPI definitions, working groups and follow up activity. Carrying out PMO activities for all areas involved in the Bravo programme. Show less