• Managed day-to-day office operations and administrative office staff in an efficient and orderly manner. Office efficiency and organization improved upwards of 50% upon promotion to manager.• Prepared and submitted documents on behalf of the company for small claims cases in the District Court of MD. Meticulous record keeping, fact-checking, attention to details, and accurate document submission resulted in cost-reduction of company's court and attorney fees and decreased time… Show more • Managed day-to-day office operations and administrative office staff in an efficient and orderly manner. Office efficiency and organization improved upwards of 50% upon promotion to manager.• Prepared and submitted documents on behalf of the company for small claims cases in the District Court of MD. Meticulous record keeping, fact-checking, attention to details, and accurate document submission resulted in cost-reduction of company's court and attorney fees and decreased time spent in court.• Proven ability to effectively and professionally communicate with merchants and provide customer support mainly for Korean speaking merchants. Served as a bridge between merchants and bank representatives to correct issues and minimize problems and provided English translation when needed, greatly reducing misinformation or miscommunication between parties involved due to language barrier, and cutting support calls nearly in half.• Strong English background led to solely overseeing the review, drafting, and editing of official company documents and contracts for grammar, content, and language, therefore limiting contract language confusion between parties, increasing the company's professional presence and improving the company’s response to issues.• Analyzed and streamlined all existing company contracts and documents to a more merchant-friendly, eco-friendly, and professional format. Eliminated redundant documents and excess paper use on existing contracts, leading to a reduction in company expenses for printer toner, paper, and supplies. Show less

• Reported directly to new General Manager as personal marketing/administrative assistant. Hiring was based on strong recommendations from managers and employees. After several months of superior organization, growth, and efficiency of tasks completed, was personally recommended by General Manager for a corporate Customer Service support position.• Assisted Associate Managers with new agent training and motivational techniques so new agents could maintain an honest, professional demeanor… Show more • Reported directly to new General Manager as personal marketing/administrative assistant. Hiring was based on strong recommendations from managers and employees. After several months of superior organization, growth, and efficiency of tasks completed, was personally recommended by General Manager for a corporate Customer Service support position.• Assisted Associate Managers with new agent training and motivational techniques so new agents could maintain an honest, professional demeanor. Boosted overall morale of office personnel and sales staff through positive encouragement, work ethic, and trust and respect of peers and managers, which led to significant improvement in sales and a healthier office environment. Showed exceptional leadership and humility during crises.• Evaluated new agents on their conduct, sales approach, and overall character and reported evaluations to the General Manager. Based on evaluations, managers and General Manager determined whether to re-assign or terminate agent, thus eliminating corporate money paid to under-performing agents and maintaining an honest, dedicated sales office.• Team leader on "Save the Office" task force consisting of the General Manager and Associate Managers to generate methods to improve the local office ranking, which was foundering (96th out of 100) and in danger of absorption by another regional office. Recommended and influenced changes to boost morale through a sales rewards system, re-arranging office space to a more efficient arrangement, creating ways for a more aggressive marketing presence, and promoting overall enthusiasm from sales agents and staff. Over a period of 5 months, ranking improved to 45th place and warranted a special visit and recognition from the Vice President of American General Insurance. Office was presented with "Most Improved Office" award and task force was personally recognized for achieving its goal and displaying leadership throughout the campaign. Show less

(Temporary/seasonal position.)• Managed inventory which included transferring product from one location to another, ordering new inventory when product was low, periodic and meticulous inventory check-up, and monitoring inventory sold, returned, or transferred. Implemented an easy to use inventory tracking system for staff and managers to optimize time and inventory flow, avoiding unnecessary costs ordering products which may have been overlooked or available, as well as making… Show more (Temporary/seasonal position.)• Managed inventory which included transferring product from one location to another, ordering new inventory when product was low, periodic and meticulous inventory check-up, and monitoring inventory sold, returned, or transferred. Implemented an easy to use inventory tracking system for staff and managers to optimize time and inventory flow, avoiding unnecessary costs ordering products which may have been overlooked or available, as well as making determinations on best-selling and non-selling products. • Maintained employee schedules and assisted kiosk employees during peak sales times. Supervised a primary staff of 3 kiosk employees. Commendations earned from company management and partners for leadership in the supervisory role and strong organizational skills in managing inventory. Show less

• Provided insurance and annuity products/services pertinent to Life/Health lines of insurance. Also conducted basic clerical and customer service for each client in personal database.• Praised continuously by customers and managers for maintaining honesty and integrity during the sales process. Won local office award (Rookie of the Year 2006 and Agent of the Year 2007) for two straight years.