David Blough Email & Phone Number

Raleigh, Nc, Us

Hamburg, Hamburg, De

Hamburg, Hamburg, De

Holly Springs, North Carolina, Us

Innovative Marketing Strategies in Reputation | Paid Traffic | Funnels & Automation | Social Media

Houston, Tx, Us

Provide professional services for engineering information management leveraging various software solutions including Accruent Meridian (Enterprise and Cloud), Radial Viewport, CADAC Organice, SharePoint, and Power Apps

Austin, Tx, Us

Design, implement and configure engineering document management solutions involving Accruent (BlueCielo) Meridian products, including on-premise (Application, Enterprise, Explorer, Publisher), and online SaaS Meridian Cloud (Power, Explorer, Portal, Analytics). Experience with versions 2009a through 2021.

Sant Cugat Del Vallès, Barcelona, Es

Develop and support solution using SharePoint 2010, Bamboo Solutions and Nintex Workflow to streamline collaboration for capital projects, and integrate with internal systems such as BlueCielo Meridian, Primavera, and SAP. Test, deploy, train, administer, and support BlueCielo Meridian (EDMS). Administer and support Bentley MicroStation (CAD). Administer and support Proficy HMI/SCADA - iFIX systems. Administer and support Process Controls System (PCS) Cisco Network.Key member of project team to transition engineering document management system from Documentum to BlueCielo Meridian 2009a. Includes file clean up on tens of thousands of MicroStation design files and reference file relationships. As well as leading live training sessions for all engineering employees. Additionally, performed testing and FDA validation. A few years later, served as Project Manager for site-wide upgrade from Meridian 2009a to Meridian 2012.

Evaluated technology solutions to consolidate silos of customer data. Implemented Salesforce.com CRM and serve as Administrator. Re-designed, developed and maintain all public web sites for Bowling/Sports Bar Division; integrated lead capture capabilities with auto-reply fulfillment and trigger process for follow-up. Implement automatic workflows, such as our Birthday Club program, to provide customers with timely promotions. Developed and execute email marketing strategies to complement / replace legacy direct mail and telemarketing programs.

Led tier 1 / tier 2 customer support group for supporting web-browser based applications designed for physicians and patients to upload, retrieve, and manage their digital medical images. Additional support of related custom applications running on Linux and Windows based systems. Liaised with Production Operations, Development, and QA teams. Implemented employee satisfaction and feedback program. Won over the most challenging customer account. Salesforce.com site CRM Administrator for all NDMA employees. Led internal staff training on products and processes.

Led tier 1 / tier 2 customer support group and implementation team for all of the company’s products, browser-based applications designed for academic teachers and administrators. Presented webinars and training to customers and internal employees. Led telephony upgrade to consolidate all employees on single system which provided more features while reducing overall telephone costs. GoldMine CRM Administrator for all employees. Negotiated with vendors and directed procurement and implementation of HEAT incident tracking system. Introduced discussion group technology and management process for user community. Integrated two disparate customer support and product teams, along with related operations.

Exton, Pa, Us

Streamlined and enhanced operations, infrastructure and program management for a technical organization fielding and resolving 90,000 service requests annually and a customer service group handling 70,000 annual contacts. Matrix-managed a worldwide team of 175 with 3 direct reports and an annual budget of $12 million. Monitored and reported changes in key competitor’s product and service offerings. Managed global software assets and licenses and delivered employee training.

Exton, Pa, Us

Led a 24-person team providing worldwide support for the company’s flagship software product line. Liaised with R&D, product management and marketing to improve overall communication and resource utilization. Managed incident reports and customer information with proprietary software based on Tapestry and Oracle.

Exton, Pa, Us

Led a team supporting over 20 mechanical, architectural and plant software products worldwide. Liaised with R&D, product management and marketing. Utilized proprietary software to manage incident reports and customer information. Coordinated beta programs, focus groups and product feedback as a key member of the product management team.

Bsme, Mechanical Engineering

Mba, Entrepreneurship Concentration