David Mahon Email & Phone Number

Ireland

Ballsbridge, Dublin, Ie

Ballsbridge, Dublin, Ie

Responsible for the oversight and management of all IT Infrastructure Hardware and Software. Infrastructure projects and solution design and build.Implementation and monitoring of technical specifications for compliance with data protection and auditContinuous Improvement programme oversightMonitoring, Administration and Optimisation of entire IT estateCapability Planning, including forecasting future resource requirements for all infrastructure TechnologiesMentoring and training of new staff - Escalation point for all Infrastructure items

New York, Ny, Us

● Management of Global Storage Operations and oversight including report generation and analysis to KPI’s including the following pillars -Continuous Service Improvement, Incident Management, Capacity Management, Change Management, Request fulfilment, Risk Register, DR / BCP● Planned and forecasted storage annual budget● Resource planning – Delegation and Assignment of tasks to team members – Set staff deliverables and ensure these are achieved ● Completed Proof of concepts for various products, review of new and upcoming technologies which could be leveraged● Successfully reduced multiple legacy platforms to strategic platforms, resulting from various acquisitions. Reducing complexity and support headaches ● Development of an internal multi-vendor Storage portal. The customer face of the department service offerings, reporting, documentation and key metrics for every line of business● Vendor management – Liaised with all vendors on issues and upcoming technologies as well as purchases, Support management and product lifecycles● Globalisation of the team- Moved from a local support model to a defined global standard model, ensuring all equipment and business lines supported on a follow the sun model● Major incident management focal point ● Audits / Compliance – internal and external audit liaison

● Overarching infrastructure technology management of core systems such as tiered storage, server estate of over 300 devices, VMware, Citrix, Telecoms, Perimeter Network, BMC management, DR / Business Continuity Tests, Incident Management, Monitoring, Updates, Tech refresh, New site build out● Engineering solutions to accommodate business growth● Project and programme Excellence, ensure compliance with corporate strategic goals, engage with multiple project managers to ensure on time, on budget, on scope delivery● Day to day management of data centres including monitoring, update scheduling, capacity planning, Inventory, Compliance to TIA-942 and relevant Infrastructure documentation● Performance management of IT team including coaching, statutory training, attendance, customer service skills, performance indicators● Risk compliance based on various annual audits including account & permission assertions● Financial Management; strategic reviews of vendors and service providers with input into annual capex and opex budgets● Responsible for the management of a 1000 user domain across 7 locations, with Operations in Ireland, Luxembourg, Poland, US and Asia. ● Change Manager relevant infrastructure teams

Houston, Texas, Us

The following sections outline my various responsibilities within HP during my time with the company:-Team Leader (2003 – 2005)Lead a team of 20 helpdesk agents in the support of all aspects of IT systems and Infrastructure for various multinational companies primarily in Ireland and the U.K., Such as Thames Water and BG Group. Development of processes and procedures in conjunction with customers, OLA setup and governance.● Weekly / Monthly statistical analysis and presentation to client Board members. Detailing adherence to SLA’s, First time fix resolution, Open incidents, Call volumes, Major outage management and continuous improvement plans● Knowledge transfer and due diligence for new technology projects being on-boarded● Intranet development for various teams within the organisation● Development of material / courseware for new technologies and distribution of this to team members to ensure knowledge was kept as up to date as possible● Customer relations officer for exceptional circumstance issuesCoach / Technical Support Analyst (1999 – 2003)● Senior Trainer responsible for Induction, commercial technical knowledge, in-house certification prerequisites.● Development of processes and procedures in conjunction with customers, OLA setup and governance● Development of material / course-ware for new technologies and distribution of this to team members, insuring up to date knowledge● Customer relations officer for exceptional circumstance issues● Change Management, representing the GSD.● Lab manager for simulating customer issues including network, servers, clients, thin clients, OS issues, hardware issues and software issues● Interviewing of new candidates for open positions.● Full troubleshooting of software and hardware across the Compaq / HP product suite to the point of Customer/Engineer dispatch with specified replacement parts.

IT Trainer in various IT disciplines, A+, N+, and custom courses for people attending night classesDevelopment of bespoke technical courseware for customised coursesCreation and management of lab environment and infrastructure for students