-Lead the Support team as well as the Professional Services Project team-Establish KPIs and manage the teams to those metric goals-Responsible for P&L of both teams-Lead weekly EOS meetings for both teams-Member of the core leadership team attending and contributing to weekly, quarterly and annual strategy planning meetings-Establish and maintain strong interdepartmental working relationships as well as client relationships to meet the common goal of satisfied customers-Lead by fostering a team mentality through encouragement, mentoring, coaching, praising, proper criticism, listening, and leading by example

-Manage the activities and responsibilities of the support team-Provide high level direction and assistance to the support team to ensure quality service delivery to the client-Maintain, improve, and design process documentation -Refine internal processes to improve support team efficiency and productivity-Lead weekly Service Desk meetings with the support team to review current state of support, KPIs, and identify areas of improvement-Participate in weekly Leadership meeting to identify and solve high level organizational wide concerns and work toward continual operating improvements-Hold regular 1:1 sessions with direct reports for career growth, coaching, training, and listening

-Worked with Seedspark's client base to ensure the services subscribed to were in line with business needs, properly reconciled between services and platforms, as well as ensuring security compliancy per SeedSpark's recommendations. -Managed and directed a small team to own a book of business to be the main liaison between the client and SeedSpark.

-Accountable for the work of 7 direct reports to deliver SeedSpark's services to the client including daily support desk management, planned onsite deliveries, as well as regular recurring onsite wellness visits.

-Managed the day to day work of a small team of support specialists to delivery quality support to the client base.-Company went out of business in 2019

-Managed and directed a team of support specialist to deliver quality service to the client base through daily support requests, recurring onsite visits, as well as project scoping and delivery.

-Worked directly with clients to execute on technical projects, provide daily technical support, as well as act as main point of contact for technical consultation.

-Provided direct technical support for assigned book of business both remotely and onsite.-Supported clients were Charlotte area elite non-profits including: Foundation for the Carolinas, United Way of Central Carolina, Blumenthal Performing Arts, Mint Museum, Bechtler Museum of Art...

-In house IT support role building, configuring, and maintaining all aspects of the technology infrastructure including workstations, servers, and all the networking in between.