David B. Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

● Established up-to-date file of service manuals, part books and other service literature using an issued laptop and develops familiarity with contents. Maintaining tool kit, supplies, and accurate inventory for assigned territory. Professionally represent the company as responsive, reliable, and customer-oriented technically proficient, cost effective and timely service of the Konica Minolta High Volume Production Line., Industrial Print and Wide Format Line including EFI Wide Format products● Installed multiple protocol and/or multiple network operating systems in conjunction with software-based solutions,

Leduc, Alberta, Canada

Wrote and realigned key plans, including functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies. Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to business management demands. Devised processes to boost long-term business success and increase profit levels. Assisted with identifying, interviewing, and testing top talent to optimize productivity. Offered expertise on employee and business development plans to enhance implementation and routine oversight.● Indoctrinated over 1500 students through lectures, discussions, group activities and demonstrations in private Schools in BC and Alberta.● Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.● Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.● Performed as an education consultant for type business in Service Delivery and training to various type service professionals.● Strengthened service departments by reviewing process data, developing solutions and monitoring implementation.

Shanghai, China

• Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods. • Facilitated student success and academic growth through implementation of IB curriculums.• Cultivated collaborative and innovative learning environment to meet each student's unique educational needs. • Developed class learning plans to meet all district and statement requirements for instruction.• Educated students on core principles and advanced concepts of mathematics. • Administered standardized ability and achievement tests and interpreted results to determine students' strengths and areas of need.• Guided students through exploration and analysis of different art forms and implemented hands-on approach to art education

Jakarta, Indonesia

• Prepared informative classroom lectures on literature, poetry and historical authors to engage and educate students.• Repeated key lesson information to teach grammar and help students grasp concepts. • Integrated technology into classroom settings to engage students and diversify instruction. • Identified online resources to complement traditional course materials and aid in student learning. • Customized innovative methods and materials to produce effective learning experiences. • Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.• Designed challenging course to meet academic, intellectual and social needs of students. • Attended professional development training to improve knowledge and skills.

Jakarta, Indonesia

• Planned and supervised class projects, field trips and guest speaker events. • Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening. • Developed lesson plans to teach course materials according to schedule. • Provided one-on-one instruction for non-English speaking students within classroom settings. • Instructed more than 250 students through lectures, discussions, group activities and demonstrations. • Completed ongoing staff training sessions. • Conducted 25-30 classes each week focused on ESL for ages 4- adult. • Created daily lesson plans for multi-level adult ESL classes.

Delta, Bc

Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training. Set and administered department budgets for expenditures, materials, and labor. Maintained team productivity and quality of service by establishing and maintaining clear bnchmarks. Effectively trained instructors and supervisors on techniques for managing employees. Evaluated employees' skill levels and implemented new techniques to boost staff knowledge. Spearheaded training courses and promotional paths for professionals and leaders.

Victoria, British Columbia, Canada

• Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.• Developed lesson plans to teach course materials according to schedule. • Engaged in cultural immersion programs with students to further augment global understanding.• Provided one-on-one instruction for non-English speaking students within classroom settings. • Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening. • Planned and supervised class projects, field trips and guest speaker events

Victoria, British Columbia, Canada

Analyzed department and job-related functionality requirements to align technology priorities with business needs. Prioritized framework to evaluate technology and regulate communication with business stakeholders. Documented and analyzed processes and procedures and adhered to regulatory guidance. Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands. Managed and motivated project teams to promote collaboration and keep members on-task and productive. Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion. Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.● Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes, and performance measurements to balance continuous innovation with responsible risk-taking.● Evaluated business requirements, leveraging information to forecast costs relating to hardware, software, and consulting.● Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.● Stayed abreast of technology advancements, emerging standards and type regulations through Action to meet strategic technology goals.● Tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.● Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.

Cayman Islands

● Developed enhanced solutions for Customer Service and Field Service to significantly improve customer feedback.● Updated existing customers on new products, updated services, and changes in accounts to maintain good rapport and increase sales 15 %.● Trained new Technical; workers on standards, procedures, and conflict resolution for best-in-class customer service and to improve efficiency of department and cultivate productive work atmosphere.● Managed team of 15 employees in service and the administration processes to comply with fiscal policies across company.● Reduced poor quality ratings by 50 % by implementing a preventative care program

Cayman Islands

Taught Computer Courses to University Students- Part Time. Courses include MCSE related courses and basic courses, hardware and networking.• Taught English, Computer Science 6 days a week in the evenings and weekends. • Developed new technology competencies by attending continuing education courses. • Created technology coursework for 35 students per class to teach latest software and hardware. • Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation. • Created tests and assignments to assess student knowledge of presented coursework and lecture materials. • Taught hardware development and software programming courses, using case studies to give students real-world scenario experience. • Built and expanded knowledge of IT trends by attending professional events, including workshops, seminars and conferences. • Monitored student progress through frequent assessments of various computer tasks.• Scheduled group and private tutoring sessions to assist students requiring extra help.

Medicine Hat, Alberta

• Responsible for day to day field operations• Server maintenance and built linux document management systems and own dispatch server• First and second level technical support including wide format• Service Call supervision and management• Responsible for large rfps,sales support• IT Support and installation, Head IT server support• Sales Demos• Staffing issues• Parts Management• Project management• Budgets and administration

Bachelor Of Technology - Btech, Technology Management

Technology management is a field that combines knowledge of technology systems and operations with strong project and personnel management.

Bachelor Of Technology - Btech, Electrical/Electronics And Computer Science, A

Activities and Societies: Electronics Certificate, PACE Soldering certificte, WHIMIS, First Aid, Computer Science, Comptia A+.

Bachelor Of Education - Bed, Elementary Education And Teaching, Gpa 3.7

completed elemtary teacher training program including practicum.

Master Of Education - Med, Elementary Education And Teaching

ongoing training for masters in education

Tefl, Teaching English As A Second Or Foreign Language/Esl Language Instructor, A

TEFL and TESOL 150 program, graduated with top marks

Diploma, Pre And Primary Teacher Training, 90

completed diploma course as a skill upgrade for my elementary teaching skills

Certificate, Elementary Education And Teaching, 91

completed program with top marks