Fractional and interim COO services to small and mid-size businesses and non-profits. I provide flexible interim and part-time operational leadership and strategic guidance to assist organizations that are not ready for a full-time COO but need someone in a leadership role for project management, organizational transitions, and process evaluation.

Led Firm Operations including Governance, Accounting, HR, IT, Marketing, and Facilities.Forecasted, managed, and developed annual budget. During the pandemic, established policy / procedure for hybrid and remote workers continuing to effectively supervise remote workers into the present. Facilitated the organization and operations of the Marketing, DEI, Best Practices, Risk Management, Health Benefits, 401(K), and Employee Action, committees. Championed firm diversity, equity, and inclusion efforts, including training for all employees, advanced training for leadership, and bias mitigation for business processes. Served as a key risk management leader to include investigating and responding to client inquires and responding to institutional client audits / information requests.

Any mental health, developmental disability, or substance abuse service provider that accepts Medicaid dollars must follow specific guidelines. Smoky Mountain (now Vaya Health) provides this oversight in Western NC, by making sure there are the right mix of providers while ensuring all rules are being followed. As Director of Risk Management I worked within the organization to identify and minimize risks; including serving as project leader for several risk reduction efforts.

Carries out a wide array of provider relations and monitoring responsibilities to include endorsement, Provider compliance, and technical support to Providers.

A Program of CRC Health Group, an accredited residential weight loss school helping students transform their bodies and their lives.• Sought out by CRC division leadership to stabilize struggling program, evaluate problem areas, implement critical fixes, and lay out corrective action plan• Quickly addressed customer service issues while ensuring timely and consistent communication with clients• Lead program until replacement Exec. Dir. was hired• Facilitated hand over of program including corrective action plan

A Program of CRC Health Group, Wellspring Academy of the Carolinas was an accredited residential weight loss school utilizing Cognitive Behavioral Therapy to help students transform their bodies and their lives. CRC Health Group is the nation's leading provider of treatment and educational programs for adults and youth who are struggling with behavioral and health issues.Senior leadership position at a school for obese young adults (ages 12-24), with key focus in the following areas:Employee and Program Leadership – Manage staff of 32, while maintaining high standards of academic and emotional growth programs for students, balancing weight-loss goals with academic achievement.Budget Management – Accountable for P&L and to forecast, develop and manage annual budget of over $3 million.Marketing and Community Relations – Lead referral development activities. Collaborate with corporate public relations and marketing to develop national presence including numerous local and national media efforts.Compliance Coordination – Ensure compliance with professional standards, facility and program licensure, state laws and regulations.Facility Management – Oversee maintenance, expansion, upgrades of facility and purchase of equipment.

Served as primary agent to ensure successful planning and execution of all camp functions for year-round program. Systems Management – Admissions, intake, therapy, evaluation, testing, and transition planning for 60 clients. Employee Development – Responsible for staff training, supervision, and development programs for 45 employees. Facility Management – Oversaw year-round operational resources of 330 acres, 18 buildings, 6 campsites, and all utilities/infrastructure. Fiscal Responsibility – Managed operational budget, capital requests/expenditures and fundraising. Compliance Coordination – Implemented Eckerd standards, goals, objectives and philosophies in keeping with professional practices, contractual agreements, and observance of applicable licenses.

Lead 127 soldiers deployed in support of Operation Enduring Freedom VI. Planned and executed the formation, training, and deployment of these soldiers and executed four simultaneous combat operations with unparalleled success.