David Boger, Pmp Email & Phone Number

Greater Pittsburgh Area

Direct multifaceted projects that encompass multiple DES departments and may include directing projects in non – jurisdictional locations for DESProject Management responsibilities include• Prime Project Manager for the profitable build – out of two (2) railroad dispatch control centers for a regional transportation authority located in southern Florida• Project scope entailed the installation of new UPS systems and electric distribution panels, network cabling, dispatcher workstations, fire suppression and door access control systems; all project work had to be subcontracted across 8 different companies• Prime Project Manager for data network, door access controls and multimedia installations as part of the construction of a new D – 1 University/Minor League baseball stadium Business Process Improvement responsibilities include • Defined and developed detailed workflow process maps for the Structured Cabling, Multimedia, Security & Surveillance and Voice/Data/Wireless Departments of DES as part of a corporate – wide initiative to define and improve current business processes

Greater Pittsburgh Area

Lead consultant for a retail energy client engagement responsible for driving the development of business process workflow mapping, standard operating procedures, governing policies and performance metrics for core teams.・Defined and developed 45 detailed workflow maps and associated Supply – Input – Process – Output – Customer (SIPOC) diagrams providing visibility of key interdependencies for 8 core functional teams

Greater Pittsburgh Area

Expanded Customer Relations responsibilities to include management oversight of the internal Collections Team, Customer Issue Resolution Team and DEB - Operations Training. Collections related responsibilities include:・Team management for addressing customer payment delinquencies・Outreach efforts to remediate payment delinquencies・Third - party collection agency management ・Management of Collections - related litigation cases Customer Issue Resolution responsibilities include:・Resourcing and process strategies to address complex customer issuesDEB - Operations Training includes:・Oversight of all non - sales related internal training activity ・Develop recruitment and training program for on-boarding new employees

Greater Pittsburgh Area

Directed a high performing team responsible for addressing incoming customer calls. I focused on creating a "Customer First" culture that addressed all customer issues and generating a positive customer experience.・Designed and implemented a Work Flow Management tool for staff management・Introduced individual performance metrics・Established individual coaching sessions to improve performance

Greater Pittsburgh Area

Directed staff initiatives that focused on improving high value at risk business processes, drive understanding of end - to - end business functions and bring visibility to Operations team performance・Designed a Key Performance Indicator dashboard to capture vital team metrics ・Governance program for monitoring performance metrics definition and ownership ・Education program development for training employees on customer lifecycle processes・Introduced Six Sigma Training

Greater Pittsburgh Area

Departmental leadership that drove business process and cycle time improvement initiatives across corporate operations functional teams including data quality stewardship program development and extensive training and application of LEAN Six Sigma practices・Desk Procedures development; process maps, cycle - times, Key Performance Indicators

Greater Pittsburgh Area

Organized and directed a marketing - led sales strategy that targeted Key Account market segments through collaborative initiatives with Sales and Marketing stakeholders.・Conducted extensive "Voice of Customer" research projects

Greater Pittsburgh Area

Team Management responsible for all designing, launching and training efforts associated with new products that meet Large Commercial and Industrial customer needs.

Greater Pittsburgh Area

Company - wide mobilization to enter new electricity markets and management of initial customer enrollment and billing activity to assure timely service start and first bill accuracy.・Project Management Lead for utility market entries ・Business Case development for new target markets・Training program development

Greater Pittsburgh Area

Management of team responsible for the procurement, transportation and accounting of natural gas supplies for multiple industrial plant locations・Staff oversite associated with managing client natural gas supply and ancillary services・Client relationship management

Ms, Mineral Economics

- Leader of student speaker club that organized outside speakers to present to faculty and students each month.

Bs, Geology

Activities and Societies: Phi Delta Theta Fraternity, Lacrosse Club, Ice Hockey Club - Four - year starter for Lacrosse team, captain.