David Boillos Tejada Email & Phone Number

Madrid, Comunidad De Madrid, España

- Definition and Implementation of the Risk Governance Framework in the company. Definition and implementation of the Risk Management procedure and methodology: risk taxonomy, risk materiality matrix, acceptance criteria / threshold for residual risk. - Definition, Leadership and Coordination of the monthly and quarterly Risk Committees, with the involvement of the different heads of the organization’s departments.- Quarterly Risk Reports to Management and Investors.- Certification… Show more - Definition and Implementation of the Risk Governance Framework in the company. Definition and implementation of the Risk Management procedure and methodology: risk taxonomy, risk materiality matrix, acceptance criteria / threshold for residual risk. - Definition, Leadership and Coordination of the monthly and quarterly Risk Committees, with the involvement of the different heads of the organization’s departments.- Quarterly Risk Reports to Management and Investors.- Certification and Maintenance of the Quality Management and Information Security Systems implemented in the company, according to international standards ISO 9001 and ISO 27001.- Coordination and Response to Audit and Due Diligence processes for Client Companies.- Definition, Leadership and Coordination of the company's Policies and Procedures Committees.- Coordination and definition of ESG Policies in the company. Definition of CSR and Sustainability principles. Collection and gathering of information and data for the calculation of the company’s carbon footprint.- Support to Due Diligence processes and periodic monitoring of critical Agents and Suppliers.- Support to the Customer Satisfaction Measurement Process: control and monitoring of the satisfaction of policyholders and insurance companies through the NPS system. Show less

Madrid, Comunidad De Madrid, España

− Certification and Maintenance of the Quality Management and Information Security Systems implemented in the company, according to international standards ISO 9001 and ISO 27001.− Coordinator of the Customer Satisfaction Measurement Process: control and monitoring of the satisfaction of policyholders and insurance companies through the NPS system; satisfaction survey processing; definition of Non-Conformities and Corrective Actions to monitor Detractors; Selection of Promoters for the… Show more − Certification and Maintenance of the Quality Management and Information Security Systems implemented in the company, according to international standards ISO 9001 and ISO 27001.− Coordinator of the Customer Satisfaction Measurement Process: control and monitoring of the satisfaction of policyholders and insurance companies through the NPS system; satisfaction survey processing; definition of Non-Conformities and Corrective Actions to monitor Detractors; Selection of Promoters for the development of commercial testimonials.− Complaints Management Process Coordinator.− Response to Due Diligence processes for Client Companies.− Execution of Due Diligence processes for critical Agents and Suppliers. Show less

Madrid, Comunidad De Madrid, España

− Quality Audits of the Administrative Personnel Service: Information / Reception, Admission, Contact Center and Patient Care for the SERMAS Hospitals: Hospital del Henares, Hospital Infanta Cristina, Hospital Infanta Leonor, Hospital Infanta Sofía, Hospital del Sureste, Hospital del Tajo, Hospital Puerta de Hierro, Hospital Infanta Elena, Hospital Rey Juan Carlos, Hospital General de Villalba and Hospital de Torrejón.

Madrid Y Alrededores, España

− Maintenance of the quality management system at Best Doctors EMEAA, including a transition process to implement the new requirements and changes reflected in the new Quality Standard ISO 9001:2015: analysis of the organisation’s context (internal and external stakeholders and their related needs, requirements and expectations), management of the different risks and opportunities for each of the company’s processes, planning and management of changes in the organization.− Internal… Show more − Maintenance of the quality management system at Best Doctors EMEAA, including a transition process to implement the new requirements and changes reflected in the new Quality Standard ISO 9001:2015: analysis of the organisation’s context (internal and external stakeholders and their related needs, requirements and expectations), management of the different risks and opportunities for each of the company’s processes, planning and management of changes in the organization.− Internal reporting for the General Management, including utilisation and activity analysis / forecast analysis, members and clients’ satisfaction analysis, non-conformities and complaints analysis and follow-ups. Design and implementation of internal dashboards.− Clients reporting, including utilisation and activity analysis, timeframes analysis and members’ satisfaction analysis.− Processing of members and clients’ satisfaction surveys, analysing the data and the information available to propose improvements and corrective actions when needed; detection of great cases for the development of commercial testimonials.− Control and monitoring process of external suppliers: selection of external suppliers, control of the supply chain and the subcontracted processes, external supplier’s evaluation. Show less

Madrid Y Alrededores, España

− Design, development and implementation of a quality management system at Best Doctors EMEAA, according to the international quality standard ISO 9001, for the headquarters located in Madrid (Spain), Lisbon (Portugal) and Melbourne (Australia).− Certification of the quality management system implemented at Best Doctors EMEAA, according to ISO 9001 standard. ENAC, UKAS and JAS-ANZ accreditations achieved.− Maintenance of the quality management system at Best Doctors EMEAA: maintenance… Show more − Design, development and implementation of a quality management system at Best Doctors EMEAA, according to the international quality standard ISO 9001, for the headquarters located in Madrid (Spain), Lisbon (Portugal) and Melbourne (Australia).− Certification of the quality management system implemented at Best Doctors EMEAA, according to ISO 9001 standard. ENAC, UKAS and JAS-ANZ accreditations achieved.− Maintenance of the quality management system at Best Doctors EMEAA: maintenance of quality documentation, performing modifications when needed; management of the members and client's satisfaction; management and handling of internal non-conformities, members and client's complaints; proposal and implementation of appropriate corrective / preventive actions; design and implementation of dashboards, balance score cards and key performance indicators to monitor the internal processes; analysis of all data available to prepare periodical reports for the General Management, including annual management review meetings; prepare and issue an annual quality plan with the objectives to achieve continuity with the company's key strategies; organisation and implementation of monthly quality committees.− Internal reporting for the General Management: utilisation and activity analysis / forecast analysis, members and clients’ satisfaction analysis, non-conformities and complaints analysis and follow-ups.− Clients reporting: utilisation and activity analysis, timeframes analysis and members’ satisfaction analysis.− Processing of members and clients’ satisfaction surveys, analysing the data to propose improvements and corrective actions; detection of great cases for the development of commercial testimonials.− Coordination of the testimonial process, helping Marketing and Sales Team with commercial strategies. − Control and monitoring process of external suppliers: selection and evaluation of external suppliers, control of the supply chain and the subcontracted processes. Show less

Madrid Y Alrededores, España

− Planning, organisation and implementation of quality and environmental management systems in the spanish private healthcare sector, according to ISO 9001 and ISO 14001 international standards, and according to the EFQM model.− Design, development and implementation of management systems and management improvement projects for organisations, such as equality plans, strategic plans, patient safety project, bench-marking analysis.− Request management for grants to the public… Show more − Planning, organisation and implementation of quality and environmental management systems in the spanish private healthcare sector, according to ISO 9001 and ISO 14001 international standards, and according to the EFQM model.− Design, development and implementation of management systems and management improvement projects for organisations, such as equality plans, strategic plans, patient safety project, bench-marking analysis.− Request management for grants to the public administration, for the implementation of improvement and innovation projects for groups of small companies of the private healthcare sector. Technical and economic justification of the projects.− Leadership and coordination of work teams to achieve consultancy projects.− Analysis, assessment and oversight of the technical duties, the rentability and the implementation deadlines of the projects. Show less

Madrid Y Alrededores, España

− Implementation of quality and environmental management systems in the spanish private healthcare sector, according to ISO 9001 and ISO 14001 international standards.− Conduction of internal audits for quality and environmental management systems in the spanish private healthcare sector, according to ISO 9001 and ISO 14001 international standards.

Madrid Y Alrededores, España

− Selling, replenishment and warehouse’s supervision.− Control and monitoring of decommissioned and transferred articles. Definition of purchase orders to dealers in order to maintain the warehouse stock.

Madrid Y Alrededores, España

− Statistical study for the Madrid Community Public Transport Network.− Sampling, control and oversight of interviewers, and analysis of data collected.

Specialised Course In Project Management. Pmbok 5Th Edition (Pmi)., Gestión De Proyectos

60 hours

Introduction Course To Iso / Dis 9001:2015. Accredited By Irca

8 hours

International Professional Certification In Corporate Social Responsibility Management. Rs10 Model

200 hours

Official Course For European Advisor Of The Efqm Excellence Model

50 hours

“How To Implement And Certify An Environmental Management System” Course

16 hours

Senior Technician In Occupational Hazards. Safety At Work Specialty

blended learning course, 600 hours

Integrated Quality And Environmental Management Master’S Degree

600 hours

Technician In Digital Cartography And Remote Sensing

Cartography Service. Universidad Autónoma de Madrid (150 hours)

Bachelor Of Science (Bsc), Bsc In Biological Sciences