Technology start-up providing cloud-based Software as a Service (SaaS) demand response (DR) management solutions. Vedero was acquired by Murata Energy Services America in 2015 and expanded the business into Internet of Things (IoT) emergency generator remote monitoring and control.Managed remote operations team that performed customer-facing activities for emergency generator monitoring/control and energy DR products. These included pre-sales technical support, on-site customer installation and configuration, training, day-to-day service delivery and account management. Developed standardized technical solutions for integrating product with on-site customer equipment using of-the-shelf hardware, Tridium hardware, standard HVAC communication protocols (e.g., BACNet, Modbus), digital I/O boards, and other sensors across cellular networks. Worked with CEO to develop annual strategic plans and regularly met with company Board to report progress.

Energy brokerage providing services to commercial and industrial customers across multiple deregulated energy markets in the US.Led company through restructuring that included reorganizing Sales, Finance and Operations teams to best utilize existing and new personnel. Rebuilt business processes and deployed new customer management, accounting and infrastructure technology. Developed annual sales and operations plans and regularly met with ownership team to report progress. Re-established company's culture and reputation for quality delivery.

Directed customer management, support/call center, billing, and collections operations supporting over 1 million residential retail electricity customers. Led operations teams that managed outsource vendor and provided subject matter expertise in residential customer care/call center, billing, collections, customer experience, and change management. Established and managed annual capital and operations budgets. Oversaw multi-million dollar outsourced services and technology contracts.As Director Operations and Systems, developed operations team providing customer management, customer care/call center, billing, and collections for over 5000 commercial and industrial retail electricity customers. Directed development team that built and deployed custom application integrating customer contracting, enrollment and renewal processes with outsourced customer management and billing software. Established and managed annual capital and operations budgets. Negotiated and managed multi-million dollar outsourced services and technology agreement.

Co-founded and developed operations team and technology direction for retail electricity provider. Directed teams providing customer management, customer care/call center, billing, collections, human resources, facilities, information technology, and accounting. Established and implemented initial business processes for customer management, billing, collections, and accounting. Contributed to original business plan development. Regularly met with investment group to discuss business progress and future planning.

Co-founded telecommunication and technology consulting company that was acquired by Stonebridge Technologies in 2000.Developed business processes, including project accounting, time and expense management, billing, collections and business reporting. Provided customer account and project management for several multi-million dollar engagements including custom development using C, Unix, SQL, TCP/IP networks, etc.; enterprise billing software deployments, and customer management software implementations. Managed accounting and company finances. After acquisition, managed $50M technology consulting service delivery operations consisting of 250+ consultants across twelve geographically disbursed offices.

Designed and implemented client/server-based application architectures for custom manufacturing applications. Created and implemented project programming standards for building custom platform-independent applications and provided technical support for application programmers using UNIX, C, TCP/IP networks, and SQL databases.

Managed several teams of application programmers developing UNIX-based manufacturing applications using C, SQL and TCP/IP networking technologies. Designed and developed database, network, and system utility modules for a platform-independent application architecture.