David Bosa Email & Phone Number

Melbourne, Victoria, Australia

Pioneered and developed the APAC support role over the past two years for the E-Automate ERP and Printanista Device Management product suites, catalyzing successful market expansion and customer satisfaction in the region.Solely responsible for providing dedicated technical support and troubleshooting for APAC clients, ensuring seamless software functionality and resolving complex issues promptly.Led the implementation and adoption of products across APAC, conducting comprehensive training sessions and creating user guides to enhance customer proficiency and reduce support dependency.Played a pivotal role in the training and mentorship of new team members, equipping them with essential skills and knowledge to effectively support global customers.Collaborated closely with developers and cross-functional teams to relay customer feedback, contributing insights for continuous product improvement and innovation.Conducted virtual and in-person training sessions, empowering customers with best practices and strategies to optimize software utilization and achieve business objectives.Championed process enhancements within the support team, streamlining workflows and elevating the overall customer support experience.Maintained up-to-date expertise on software features, updates, and industry trends, ensuring accurate and proactive customer support delivery.

Melbourne, Victoria, Australia

Over 2 years of dedicated experience in healthcare administration at Monash Health, with a comprehensive understanding of patient record management, appointment coordination, and providing crucial administrative support to healthcare professionals.Proficient in utilizing IPM (Integrated Patient Management) and EMR (Electronic Medical Records) systems across all Monash Health sites, including Monash Heart Hospital and Monash Children's Hospital, encompassing newborn wards.Known for exceptional organizational skills, ensuring efficient workflow and accurate documentation in fast-paced healthcare environments.Demonstrates compassionate patient interaction, maintaining patient confidentiality and dignity while providing supportive care.Skilled in managing appointments and scheduling, optimizing patient flow and ensuring timely access to healthcare services.Thrives in high-pressure settings, consistently delivering reliable and efficient administrative support to multidisciplinary healthcare teams.Collaborates effectively with healthcare professionals to facilitate seamless communication and streamline patient care processes.Committed to upholding high standards of healthcare administration, contributing to the overall efficiency and effectiveness of patient care delivery across diverse hospital settings at Monash Health.

Mulgrave, Victoria, Australia

Actively led Salesforce administration and spearheaded the organization-wide adoption of Salesforce.Completed the Salesforce Administrator Course at RMIT, enabling comprehensive training and support for sales staff, IT trainers, and managers.Selected to lead the Salesforce adoption project, successfully planning and implementing Salesforce to enhance productivity and streamline processes.Responsible for user hardware procurement, ensuring efficient acquisition and deployment of IT resources.Administered SharePoint, Mimecast, Cisco Meraki, Touch Point Call Centre, Happy Fox Ticket System, QMS Call Recording System, and Skype for Business Server, managing various systems critical to operations.Implemented Sophos Asset Management, optimizing asset tracking and management processes.Collaborated closely with vendors including Telstra for Data Centre and Backup solutions, Qtec for Skype/Teams Phone System, and Happy Fox for ticketing system support.Managed staff mobile phone contracts with Telstra, optimizing communication services and costs.

Melbourne, Australia

Company unfortunately went into administration Supported over 150 employees in Sydney and Melbourne with Remote Desktop, VNC, and TeamViewer for technical and IT-related requests.Administered virtual server environments via VMware, ensuring optimal performance and reliability.Installed, repaired, maintained, and upgraded servers and workstations in Intel and iOS environments, enhancing system functionality.Managed user accounts and implemented group policies using Active Directory, and ensured security updates with WSUS.Administered Exchange 2016, maintaining email services for the organization.Oversaw WatchGuard firewall and Web Marshal content filtering administration, ensuring network security and compliance.Provided comprehensive support for Apple and Android mobile devices, facilitating seamless integration into the corporate environment.Supported and conducted extensive software training and testing for MIS System Print IQ, ensuring operational efficiency.Successfully migrated Sydney branch to a new location, managing logistical and technical aspects of the relocation.Developed documentation for the IT department and Standard Operating Procedures (SOPs) for staff training, ensuring continuity of operations.Supported Samsung OfficeServ phone system and implemented BioMetrics clock card system for attendance management.Managed mobile phone contracts with Telstra and handled hardware procurement with local vendors.Expertly utilized software including Switch for print workflow automation, Pitstop, Prinergy, Adobe Creative Suite, HR3 payroll system, Sage and Accpac Metrix for financial management, and dispatch systems like TNT and Toll.

Melbourne, Australia

Conducted IT inductions and training for new staffManaged accounts via Active Directory and Exchange 2016 administrationProvided support for Cisco Call Manager, Samsung Office Serv phone system, and Konica Minolta printers

Head Office Hallam Victoria Australia

Supported over 250 users worldwide across 19 branches, delivering efficient technical assistance.Spearheaded the adoption and training of SalesForce CRM, ensuring seamless implementation and maximizing productivity.Led the rollout of M3 Lawson ERP software, conducting user training to enhance operational efficiency.

Managed technical support for the Melbourne branch, serving as a key liaison with the Head Office in NSW.Represented the company at Intel Road Shows, showcasing server and notebook products to potential customers.Delivered comprehensive technical assistance, resolving customer issues promptly and maintaining high customer satisfaction.Successfully transferred and configured the company network to its current location, ensuring a smooth transition.

Information Technology

Activities and Societies: At RMIT University, I pursued a course in Sales Force Administration, gaining expertise in customer relationship.

Certificate Iv, Information Technology (Support)

Diploma, Information Technology (General)

Cert Iv Information Technology, Information Technology