David Bostater Email & Phone Number

Atlanta, GA, US

• Establish new data pipelines and Power BI dashboards for real-time data visualizations and KPI tracking
• Support the contracting process for the Casino, Air, and On-Board Media sourcing teams by providing relevant data and managing the calculation and reporting of over $20 million of Cost Innovation Savings
• Collaborate with cross-functional stakeholders to define requirements, predict needs, and support concurrent projects
• Recognize opportunities to streamline and automate reporting processes to enrich productivity within legacy systems

Orlando, Florida, United States

• Developed Tableau dashboards for automated reporting on headcount, requisitions, turnover, etc.
• Partnered with external platform to create and deliver annual employee engagement survey
• Championed and helped lead the creation of data warehouse for Human Resource data
• Managed and delivered multiple surveys for newly hired employees, hiring managers, interns, and other employee groups

Atlanta, Georgia, United States

• Enhance multi-channel intent reports to streamline reporting process and develop Tableau dashboard of insights
• Provide product owners with comprehensive Tableau dashboards to improve efficiencies in their workspaces
• Drive improvement to existing speech analytics platform and develop opportunities to utilize text-based analytics
• Pilot various speech analytics platforms and present platform recommendation to senior leadership

Atlanta, Georgia, United States

• Analyzed multi-channel intent data to identify customer trends and create monthly/yearly reports for leadership use
• Ran ad hoc analysis to identify impact of policy updates and exterior forces on customer intent volumes
• Assisted in the validation of speech analytics queries to ensure accuracy and assisted in the implementation
• Served as communication liaison between Revenue Management and frontline Reservations specialists

Atlanta, Georgia, United States

• Coordinate and execute communications plans for projects affecting Atlanta Hub operation
• Serve as liaison between ATL’s leadership team and 6,500+ frontline employees by deploying key messages and executing engagement events
• Develop Microsoft Access database for Employee Services office to track usage and create metrics of their performance

Atlanta, Georgia

• Mitigated costs on various multi-million-dollar projects such as a $1.5 million reduction scope of the Hub Control Center
• Evaluate and plan for the implementation of customer experience improvement projects
• Identify and propose quantitative and qualitative analysis of numerous work situations
• Coordinate with various contracting companies and Delta departments to ensure project success
• Key projects: SafeDock, Hub Control Center, & Above Wing Break Room Refurbishment

Woodstock, Georgia

• Manage and train 6 sales associates to deliver exceptional customer service for an average of 200 customers per shift
• Ensure the safe handling and accounting of $1,200+ cash-on-hand per shift
• Audit and verify correct product shipments of 50+ boxes per daily delivery
• Leverage conflict resolution practices amongst disgruntled customers

Woodstock, Georgia

Mesa, Arizona

• Integrate subsidiaries’ best practices to merge with Boeing’s processes to optimize supply chain security in recent acquisitions
• Analyze and consolidate subsidiary import/export data for metric development
• Assess potential security concerns and their impact on the Boeing’s global supply chain in order to minimize risk
• Work with departmental stakeholders in development of new internal governance website

Atlanta, Georgia

• Create 200+ expense reports for members of ELSYS and submit to organizational finance office
• Develop overhead departmental budget via Excel utilizing various tools like VLOOKUP and nested if statements
• Prepare the monthly overhead budget per project researched by ELSYS

Kennesaw, Georgia

Led twice weekly review session with students for Kennesaw State University's Calculus II course.