David Botines Email & Phone Number

London, England, United Kingdom

Programme lead responsible for the development and delivery of multiple complex digital projects. Leveraged key skill set to bring together and re-establish a working group with clear vision and timeline across M&S Digital and M&S Bank. Overcame severe time challenges and broken ways of working to deliver Sparks Pay, Services Hubs and Digital Wallet programmes on time and on budget.Informed new digital transformation governance and tools to improve reporting cadence and ability to escalate issues rapidly. Key route to provide executives with a summarised view of the programme status.

London, United Kingdom

Responsible for the development of new and cost neutral routes to driving Customer Experiences into the Physical Estate. Working with brands and internal stakeholders to identify obstacles to delivery and improve process efficiency. Develop new tools and guidelines to enhance brand expression whilst still part of a hosted JL environment. Unlock the capability to create a new revenue stream from converting excess space into fully funded customer experiences. Challenging the business to think differently about the use of space in stores as well as our internal governance process placing the customer at the heart of the opportunity.

London, United Kingdom

Responsible for running the New Space programme and a £200M investment in the Physical Estate to time, cost and quality. Developed tools to better manage scope change through out the project life cycle ensuring efficient stakeholder communication and clear articulation of impact on budget. Challenged the business to approach excess space in a different manner seeking new sources of revenue to drive profit back into the Physical Estate. Sought out new retail opportunities and customer propositions to further enhance the customer offer and differentiate further on product.

London, United Kingdom

Senior manager responsible for developing and maintaining new third party relationships across Europe and delivering new store formats and retail operating models in partnership. Develop a store format Digital Strategy for Europe ensuring new modular design solutions have digital screen capability enhancing customer engagement and future proofing the retail model.

Shaftesbury Avenue, London

Mobile Service Strategy manager responsible for delivering a relevent and clear support function to better serve mobile customers. Strategically aligned across multi/digital channels to minimise backend system requirements. Create and deliver a mobile service strategy providing a better user experience with true moments of delight.

London, United Kingdom

Format Development Manager responsible for the design and innovation of the Lloyds Banking Group branch network

London, United Kingdom

Responsible for the exceptional customer service delivery and meeting customer needs to achieve performance metrics for the store. Development of a high performing, engaged and motivated team with a clear progression plan to further their career.

London, United Kingdom

Bachelor Of Arts, Urban Planning

Activities and Societies: Alpha Delta Phi

Diploma, Language And Literature