Leading integration strategy and execution of SmarterDx solutionsPart of a dynamic team that scales client implementations and generates maximum revenue and clinical quality for health systems

Responsible for designing and delivering strategic, scalable interoperability solutions for Teladoc's "Whole-Person Telehealth" product offerings across enterprise applications and internal/external Electronic Health Record ("EHR") systems. Solutions are designed to eliminate inefficient and manual clinical care operational pain points.Regularly prevents the unnecessary investment of time and resources by bringing interoperability subject matter expertise to initial client prospect meetings, business development research efforts, and focusing on efforts on technically achievable projects that bring value.Converted the organization’s desire to launch a new primary care product offering to market and clients into reality within 60 days of hire by designing and delivering solutions that solved key interoperability issues between clinicians and the Electronic Health Record (EHR) system.Advocate and negotiate for the adoption of standards based interoperability/integration methods in the platform’s technical architecture design giving Teladoc the ability to optimize clinical data interoperability at scale and proactively monitor data sharing errors in real time before they cause harm in the field.

Promoted to lead the interoperability department, positioning the hospital system to respond more strategically to the increasing demand to connect to external health care providers/systems. Managed a staff of six.Saved $1MM in lost productivity per year for the health care system by eliminating a repetitive, time-consuming login and heavily-regulated authorization procedure for prescription drug monitoring for each physician in the system. Teamed with Epic EHR and the New York State Department of Health to develop an innovative solution, including sourcing a New York State grant to fund the project. Organized, led, and presented the successful effort to New York State Deputy Commission of Health in Albany, NY. Proactively teamed with New York State Chief Digital Health Information officer and team to identify follow-on projects that provided additional revenue and clinical efficiency/efficacy. The IT department was commended for creating revenue-generating opportunities, rare for what is normally considered a cost-center.

Worked with executive leadership, clinicians, healthcare information technology vendors, and technical resources to define, configure, maintain, and extend the interoperability platform within Rochester Regional Health. Trained and mentored two interface engineers, a clinical informaticist and an application analyst through agile SCRUM projects.Supported the rollout of a unified interoperability platform across Rochester Regional, made increasingly important after the organization’s acquisition of another regional hospital. Improved clinician accuracy and responsiveness by providing one system to review patient activity across the entire health care system – inpatient, outpatient, emergency room, specialists, etc. Seamlessly connected to the Rochester NY Regional Health Information Organization (RRHIO) to gather and harmonize patient data from hospitals, labs, and clinical practices across upstate New YorkMentored staff to focus on workable steps forward for these complex projects, soliciting frequent feedback from users and adjusting accordingly. Improved staff satisfaction and reduced the time required to complete projects by implementing SCRUM agile two-week sprint iterations and finding the right story point velocity.Helped achieve 2017 HIMSS Stage 7 designation - industry’s highest standard in evaluating hospitals on their adoption and utilization of EMR capabilities. Helped earn CHIME HealthCare’s Most Wired award two years in a row, with special recognition as a "level 8" organization, highlighting that RRH scored in the 84th percentile nationally. CHIME's Most Wired program conducts annual surveys using data from over 16,000 healthcare organizations to assess how effectively healthcare organizations use advanced technologies to improve healthcare in our communities.

Aggressively recruited to relocate to join Unity Health System to work with executive leadership, clinicians, healthcare information technology vendors, and technical resources to engineer and build the health systems first interoperability platform. Co-created the first Interoperability department vertical within IT department.Improved patient diagnosis and care response by creating a longitudinal patient record that connected patient care across all hospital and clinical providers for the first time. Performed detailed technical work including: data analysis, integration engineering to feed patient information into the Health Information Exchange (HIE), application configuration/maintenance, testing and validation. Drove project to implementation success, retaining related grant funding and preventing substantial New York State penalties that would have been imposed if this mandated project failed. Ensured the right diagnosis for the right patient, more accurate billing, and prevented HIPPA violations by developing the technical plan, architecture and delivery of an Enterprise Master Patient Index (EMPI) that accurately identified unique patient data uploaded to and downloaded from the HIE.

Provided clinical staff with the ability to view all patient records that were previously housed in separate systems across 20 specialities, dramatically improving the efficiency and accuracy of patient care.Built customized mini-applications for clinical users with customized user interface menus for each specialtyProvided expertise in both user interface customization and back-end connectivity to Boston Medical’s database and interface with other EMRs.Improved the speed and accuracy of cancer stage diagnosis by converting a manual process of looking up information in the AJCC cancer staging book to a novel, first of its kind, electronic database with one easy-to-use dynamic EMR application. New system also improved diagnostic insights by providing users with the capability to running ad hoc reports.Interviewed and negotiated with end-users to create and tailor separate applications and user interfaces to make EMRs more useful and user-friendly.Supported the software application and development needs of clinical staff and responded to requests for systems assistance and training for outpatient clinical users across many specialities.Performed collaborative analysis and made resultant recommendation to CIO of the merits of developing an internal certification/qualification process for CMS Meaningful Use Certified Technology requirement for optimized Medicaid reimbursement instead of purchasing new external vendor systems.Working as the “quarterback” on the CMS self-certification project, gathered input from teams across the medical center, including applications, reporting, security, data, and clinical providers. Met aggressive timeline by keeping everyone focused on the revenue risk if Boston Medical failed various certification tests. Leveraged unusual combination of technical knowledge and ability to engender cooperation across the organization to complete this project on time/ahead of schedule, passing all required certification tests.

Supported scheduling and billing applications. Developed real time billing edits to remove errors before claim submission.

Supported scheduling and OR applications

Front and back office coordinator for small family practice. Managed patient scheduling, medical records, and billing. Worked front desk checking patients in and out.