David Bowman Email & Phone Number

Salt Lake City, Ut, Us

West Jordan, Utah, Us

• Oversee system administrators and SOC team managing 70+ windows server environment. Servicing 58,000 students, 8,000 staff, 40+ locations and 110,000 devices.• Ongoing development of Cybersecurity posture including creation of SOC and relevant standards, remediation runbooks, executive reporting, annual and monthly PenTest scanning remediation, and review of firewall logs for attack data and improperly routed traffic.• Deployment and ongoing management of SIEM, AV with EDR, Network/Firewall traffic redesign (east/west rules) to align with CIS standards.• Overseeing proxies for 75,000 student and teacher devices ensuring “always available” remote access to education resources while enforcing content filter and security standards.• Regular meetings with school and district stakeholders introducing process changes to implement security standards without interrupting learning.

Salt Lake City, Utah, Us

Teaching System Administration classes

• Responsible for the management, strategy, and execution of all IT infrastructure and services for the School District 7 locations, 4,500 students, and ten staff. • Preparing & Managing budgets for daily operations, capital, and grant-based projects.• Development of technical and policy documents to expand our staff utilization of technology while ensuring we meet state & federal standards. • Designed and Installed full system upgrades including Camera Systems, Phone Systems, Paging Systems, Audio Systems, Switches, Wireless, Cabling, VMWare, and Financial Systems • Utilizing technologies such as Meraki, Apple, Chromebooks, Ubiquiti, Valcom, 3CX, DNS, macOS, Windows Server 2016, Active Directory and VMWare. • A+, Network+ Server+, Apple Certified Mac Technician, CETL (Certified Education Technology Leader)

• Responsible for Technical Training, On-Boarding, and Supporting Re-sellers & Sales Agents in North America. • Responsible for transitioning legacy partners and new partners to a newly designed partner program through technical education and product updating.• Oversaw a cold calling practice to generate regular leads for channel partners including technical training to the sales teams.• Development of technical and marketing documents to expand marketing collateral. Wrote technical blog posts, and whitepapers. • Attendance, Exhibiting, and Speaking at large trade show events including continuing education seminars.

• Responsible for generating new business through technical design• Evaluated, designed, and recommended complex technology solutions ranging from phone system design, networking and wireless hardware, managed backups, and IT helpdesk support.• Technical Design of VMWARE, Storage Backups, VOIP Phone Systems, and Network Switches for new customers.

• Evaluate, design, and recommend complex technology solutions• Preparation of large bid proposals including detailed technical responses, engineering design, Statements of Work and financial evaluations.• Project Manage large technical implementations to ensure technical accuracy of implementation and translation of technical terms to Business Decision makers. • Sold and engineered WAN, MPLS, Cloud Technologies, VoIP, Internet, Security, Cloud, and Managed Services. • Designed & negotiated contracts with Education Service Districts, K-20, and OSPI to simplify the use of public state monies and federal Erate programs.• Provided technical updates and training to existing customer base on new technologies. • Enabled sales partners through technical trainings and product updates to sell new technologies.

• Pre-Engineering support for Wholesale Channels, Partners, and Account Executives.• Generated $500,000 funnel in first 60 days through pre sales engineering • Maintained maintenance renewal schedule for 100+ customers across 4 states.

Technical Account Manager Cisco Systems • Worked with Cisco Reseller partners by generating leads and working with channel partners to develop and recommend the correct technical solutions. •Grew commercial and public territory in Montana for Cisco Systems from 46% to 102% attainment in 6 months.Hewlett Packard Procurve Leads Coordinator • Managing HP ProCurve Sales funnel of 400+ active leads of $25M. • Lead live transfers of leads to HP Partners, and HP field sales specialists. • Assist HP channel partners with the Portal in accepting, updating, and ultimately closing leads. • Serve as primary contact for leads program regarding placement, assignment, and management of leads.

• Directed all merchandising and team development for Men’s and Young Men’s departments including: Suits, Sportswear, Casual and Outerwear.• Management of store operations including: registers, recovery, freight, credit sales, and building opening and closing duties. • Achieved 30% over goal in credit team management for 3 months.

•Managed a customer service representative team of 30-40 agents.•Tracked employee’s time sheets, payroll and PTO. •Managed salary adjustments, promotions, counseling and terminations.•Coached agents in achieving business metrics•Successfully coached 3 employees from Final Warning status to promotion. •Developed call tracking analytics for large client Jackson Hewitt to update training's for their franchise locations to decrease call volume that was 110% over forecast.

*Sold and supported subscription services to international customers by phone and RightNow web systems client emails. * Resolved escalated customer issues. * Trained employees for international services.

* Prepared nightly reports on Revenue, Credit Cards, Sales, etc.* Authorized credit cards for next day’s arrivals. * Processed nightly charges and checkouts.* Verification of direct bill accounts and outstanding charges.