Contractor assigned to CDW-G. Testing pricing against database to ensure compliance with contract parameters. Ensure quotes and orders include all necessary language to meet legal requirements.

Contractor assigned to CDW. Data cleanup in preparation for migration through extensive auditing. Actively engaged with Account Managers to bring accounts up-to-date. Built and managed dashboards for team that reported progress toward goals, administered and monitored distribution of tasks. Led team meetings and was liaison between our team and internal stakeholders.

Contractor assigned to CDW. Prepared detailed reporting using MS Excel tracking various contracting activities and opportunities. Identify and escalate any contract related concerns to appropriate contract management stakeholders. Maintain contracts repository, with pertinent contract information for internal and external customers. Completed general contracts administrative tasks such as filing contract notices, submitting routine correspondence and other duties as assigned.Key Accomplishments- Led contract audit that resulted in the signing of 350+ contracts, securing over $80MM in sales.- Authored a team-wide dashboard measuring weekly achievements and performance to internal SLAs

Contract position assigned to Amazon. At Amazon I managed and resolved or redirected trouble tickets, investigated and repaired broken ASINs, updated detail pages, generated monthly sales and compliance reporting and scheduled and input marketing deals. Attended weekly meetings with vendors, advocating for their brands to increase their online presence and develop new strategies for increasing sales. In addition, I performed analyses for onboarding new brands, invoicing for completed marketing campaigns and ad hoc requests for the team.

Responsible for database of players including addresses and other contact info, Player’s Club status, qualifying prizes and discounts and more. Generate monthly prize and activity performance reports. Performs customer service functions as the first point of contact for Player’s Club members, answering questions about club status, current promotions, events and enrolling new players.Key Accomplishments:Created a new dashboard for reporting daily slot jackpot performance adding month-to-month, quarterly and YTD information from data to monitor trends among dates, specific machines and players.

Actively prospected and sold event space, catering & other services along with overnight accommodations to new and existing customers. Generated business by designing email and outbound calling marketing campaigns. Creatively developed activities and services that met customer needs. Managed customer experience end-to-end including:o Contact potential and repeat customers for new businesso Negotiate Sales Agreement including special considerations, pricing, outline of planned events and planning milestoneso Coordinate customer needs and expectations with multiple teams through constant communication, both written and verbal o Stay in contact with customer throughout their visit onsiteo Follow through post-event, collecting feedback and finalizing billingIn addition, I was the data owner and publisher for Sales & Catering performance reporting. This entailed collecting data and entering into a reporting tool for executive level review.Key Accomplishments• Redesigned reporting tool using MS Excel to automate calculation of metric data and display in a simple, easy to read dashboard for all levels of management. • Redesigned Group Sales brand for promotional materials and other customer facing documents.• Became SME for Sales & Catering software, managing backend updates as well as being a resource for coworkers.

Administrative duties to include documentation and coordination of event instructions for multiple teams. Work with customer to upsell catering and services during their event. Coordinate onsite activities. Assist with final invoicing.

Work cross-functionally with Sales Team, shippers and customers to act as liaison to resolve issues. Drove Sales Order fulfillment for domestic markets with a focus on accuracy, allocating orders against available inventory, obtaining necessary approvals, and communicating final orders and instructions to warehouses. Investigate and process claims against shipments. Manage on hand inventories, report stock levels in a meaningful and easy format and resolve inventory discrepancies.Key Accomplishments• Worked cross-functionally with internal and external customers to develop a new shipping and staging process for events across North America. This new system resulted in significantly reducing set up time onsite. The result was saving approximately 28 hours in set up.• Grew the role by establishing documented processes with Service Level Agreements that could be depended on by internal customers, resulting in establishing trust across teams.• Challenged existing processes and implemented change that streamlined wasteful and unnecessary tasks. The subsequent changes improved productivity and saved valuable time.• Saw the need for improved product awareness, pride and participation and created a quarterly celebration tied to new TCG expansion launches, with activities that encouraged employees to learn and play the TCG. This is particularly significant because of the intense cross-team collaboration that was required to bring this celebration to life from scratch.________________________________________

Managed product and spare parts inventory for 6 U.S. markets - forecasting, purchasing, receiving, monitor stock levels and invoicing. Worked closely with field operations to maintain service levels nationwide. Worked with vendors performing ordering, shipment tracking, and delivery tasks including resolving delivery and invoicing discrepancies and payment. Collected and managed data, generating reporting used for director level decision making.Key Accomplishments • Authored reporting that pinpointed problem areas in the field, leading engineering to solve critical issues and increase kiosk uptime • Managed end-to-end spare parts program for 20+ field technicians, being the SME and one point of contact for parts from part identification to order and delivery. • Established and managed employee on boarding process, instituting accountability and SLAs that assured new hire efficiency on the first day. • Managed product inventories for 6 markets across the U.S. supporting a portfolio of 350+ kiosks and 20+ field personnel using sales based forecasting, partnering with vendors and 3PL, and managing product expiration.________________________________________

Supported startup business across all teams in the organization. Worked cross-functionally with accounting, engineering, operations, marketing and executive leadership in all aspects of the business including purchasing, invoicing, reporting, data management and communication.Key Accomplishments• Created and managed team SharePoint Site, resulting in improved document controls and information sharing across the entire organization.• Created and managed databases used by teams across the entire organization including A/P, Deployment, Supply Chain and Operations.• Streamlined tasks resulting in an increase in responsibilities, including taking over purchasing role.• Sourced branded promotional items for distribution at trade shows and other publicity channels.________________________________________

Contracted to Microsoft, MSCIS - Managed end-to-end workflow of vendor selection for IT projects. Responsibilities included Requests For Proposals, Purchase Orders, vendor on boarding and performance measurement of process through Preferred Vendor Program scorecard; Maintain team SharePoint sites; data owner for Information Solutions scorecard; aggregated data from multiple sources to create reports for director level decision making.________________________________________

Contracted to Microsoft, Premium Mobile Experience (PMX) - Maintained team SharePoint site, managing access and creating new sites as requested as well as troubleshooting and resolving site issues. Produced daily, weekly and historical usage reports using Omniture reporting tool and Excel. Additional reporting included weekly asset reports to manage ownership of company equipment. Other responsibilities included supporting the Admin team with backup calendar support and meeting logistics.________________________________________

Contracted to Microsoft, WWLP & PMX - Assignments at Microsoft supporting a Project Management Office, Business Manager and Executive Administration at the VP level. Highlights include creating and managing a new employee on boarding program and updating org wide scorecard. Tasks ranged from generating budget reports, authoring presentations and materials for meetings, managing team capital assets and various administrative support tasks.________________________________________

Supervised call center team of 5 employees providing training, guidance and resolving customer issues. Highlights from this role include pioneering a Suggestive Sales Program that improved product knowledge and increased sales and managing the flow of information and processes between 4 departments to ensure overall company efficiency. This role also included hiring and training new employees and delegating tasks and projects with the department.________________________________________

Answered inbound calls/email/faxes and key-entered orders for processing, fulfillment and invoicing as well as generating weekly, monthly, quarterly and ad hoc reporting.Of particular note in this role, I recognized an opportunity to create a marketing initiative beginning with selling advertising to our vendors on invoices. I began calling vendors, marketing advertising space on invoices and expanded to space in our customer catalog. As the program grew, I was responsible for managing all aspects of the program from concept to execution, including managing a 1000+ SKU catalog, graphic design and printing. The program matured to collect $30,000 in previously unclaimed revenue annually.________________________________________

Assembled and delivered customer orders. Increased sales by delivering samples and conducting presentations