David Bragg Email & Phone Number

Louisville, KY, US

USA

• In my current role, I orchestrate development of enterprise AI Chat from inception, while navigating contract negotiations, budgeting, and cross-functional team management as product owner. I direct a team of over 100.
• Led $30M digital AI transformation initiative, encompassing secure chat and enterprise Salesforce integration, while driving industry-leading chat containment rates, significant cost savings, and heightened NPSt.
• Established reporting, quality assurance, and offshore service teams, while spearheading creation of three operational areas to provide support for all service issues (i.e. claims processing and adjustments.
• Pioneered relationship-centric single-point-of-contact model, while reducing standard service contacts.
• Revolutionized business-IT collaboration, fostering agile, cost-efficient development framework.

• In my past role, I oversaw account installation managers, while managing customer-facing responsibilities across AZ, UT, and CO territories, as well as leading team of installation professionals internally and.
• Headed issue resolution teams across various product lines and systems, tackling intricate challenges.
• Owned and developed transition activities and processes related to acquisitions as project lead.
• Spearheaded strategy, process, and reporting development for newly formed teams.