An experienced and innovative operations executive with a track record of leading change to transform performance, customer experience and employee engagement.A transformational leader and communicator who inspires a creative and collaborative environment where people are able to perform at their best. A strategic thinker with a track record of conceiving and implementing major changes resulting in better performance, greater profitability and improved customer experience.Excellent under pressure and comfortable with ambiguity. Emotionally intelligent and authentic; rapidly builds rapport and creates strong collaborative partnerships. Resilient and flexible; brings new ideas, resolves issues and creates opportunities